Hoffman Honda

The Hoffman Sales team works hard Went in looking at the new HRV model and Robert O. did a great job describing it and answering questions. The return visit was a very pleasant test r Went in looking at the new HRV model and Robert O. did a great job describing it and answering questions. The return visit was a very pleasant test ride in the Avon countryside, where Robert and the HRV itself convinced me this was a great car. When it came time to see if we could make it work with my circumstances, Jason G. worked hard to make it happen. I was ready drive it home, but of course the paperwork remained. Sarah K. worked her magic with the forms (and made it seem easy). The drive home was sweet. Thank you to all my friends at Hoffman Honda. More

Efficient, Considerate, Friendly When arriving at Hoffman Honda, the friendly service staff greeted us and were amply prepared to service our vehicle. Due to our hour long drive to ge When arriving at Hoffman Honda, the friendly service staff greeted us and were amply prepared to service our vehicle. Due to our hour long drive to get the dealership, Melissa planned for us to receive a loner vehicle for the duration of our service, which we greatly appreciate. However, upon arrival we were told that the service would not take as long as planned and we were content and appreciative of the efficiency and dependability of all staff involved in our visit. More

Lacking Customer Service The mechanic (first gentleman who greeted me in the bay) was very pleasant. He let me know what the next steps were. I was then escorted to Juan Car The mechanic (first gentleman who greeted me in the bay) was very pleasant. He let me know what the next steps were. I was then escorted to Juan Carlos in customer service. He was not very personable and didn't seem knowledgable. Plus, my information couldn't be found. He seemed confused as to what do about it. What I was most unhappy about was at the end of our transaction Juan said "Okay, you're all set. We will keep your car and I'll call you." I live in Bristol. I did not have a ride as I was unaware of the time period my car would be there. Why wasn't I offered a courtesy vehicle (or informed there weren't any) or a courtesy ride home? This was very unprofessional. I didn't receive me car until the next afternoon. More

timing belt I was brought home and picked up by wonderful drivers from Hoffman.It was a 5 hr.task to replace the timing belt and I got my car back at the promised I was brought home and picked up by wonderful drivers from Hoffman.It was a 5 hr.task to replace the timing belt and I got my car back at the promised time to pick up my grandchildren from camp.I cannot "see" the timer belt, but I trust the mechanics at Hoffman to do a good job. More

Late arrival I dropped my car off on 6/24 at 4:00 pm for a scheduled detail service on 6/25. I was taken aback by the reception I recieved. The man seemed annoyed I dropped my car off on 6/24 at 4:00 pm for a scheduled detail service on 6/25. I was taken aback by the reception I recieved. The man seemed annoyed when I pulled my car in the bay. He stated that everyone always waits until the last minute to drop their cars off! He is supposed to get out of work at 5:00 pm but never gets out on time! Given that I arrived one hour before closing time, I would not expect to be greeted this way. I have always had excellent service at Hoffman, and was very surprised that I was made to feel that I was imposing on this man for arriving at 4:00. (After my work shift) Laura Sinisgalli More

Quality Service and Excellent Communication Anthony did an excellent job of managing brake repairs on my CRV; he is knowledgeable and very friendly. Also, the facility itself is impressive and c Anthony did an excellent job of managing brake repairs on my CRV; he is knowledgeable and very friendly. Also, the facility itself is impressive and clean. More

Service Professional FYI: You are very fortunate to have Melissa Colello on your service staff. She was very efficient, fast, informative and friendly! Kudos! FYI: You are very fortunate to have Melissa Colello on your service staff. She was very efficient, fast, informative and friendly! Kudos! Thank you! RSG More

Ridgeline service Scheduling was easy and I received reminders confirming the visit; finished service within estimated time........car washed! Everyone was curteous and Scheduling was easy and I received reminders confirming the visit; finished service within estimated time........car washed! Everyone was curteous and the Kuerig coffee was great. More

Bought new Accord This was the best car buying experience to date. Joe Tramuta and his team were personable and knowledgeable. He really listened to my preferences (i.e This was the best car buying experience to date. Joe Tramuta and his team were personable and knowledgeable. He really listened to my preferences (i.e., no test drive!). This is, I think, about the 9th car we've bought from the Hoffman dealerships over the years, and by far the easiest, hassle-free experience. I wouldn't hesitate to refer Joe and Hoffman. More

Treated with Respect The car buying experience can be difficult for a single woman. David Biolo treated me with respect and worked with me to get the best deal on my brand The car buying experience can be difficult for a single woman. David Biolo treated me with respect and worked with me to get the best deal on my brand new Honda HR-V which I love. When I came back a week later to buy rubber mats, the parts dept. treated me like royalty. More