Hoffman Honda

I had some problems with my transmission and the torque converter needed to be replaced. Janetta helped us by getting the cost covered by Honda. She kept us informed and assisted us in paying our bill on converter needed to be replaced. Janetta helped us by getting the cost covered by Honda. She kept us informed and assisted us in paying our bill on the phone so we could pick up the van after hours. More

I have been a costumer of Hoffman for over 9 yrs now and I have always been extremely happy but about a week ago there was a little issue. They were washing my care as a certace and by cars antenna broke. I I have always been extremely happy but about a week ago there was a little issue. They were washing my care as a certace and by cars antenna broke. I was told it was a $200 antenna. When they looked at the antenna they said it had been glued at some point. I did not glue it and I bought the car used from Hoffman. So I was sold a car with a broken antenna. The serves deportment was not shere if they could replace it for fee because they felt it was not there fault because it was defected. I was quite upset. I had just spend over $500 on brake work on the car and now I had no antenna. The parts department did not want to eat the cost of a new antenna. But Janetta Marrero my service advisor came to my rescue. She was able to convens them to work with me and gave me free serves and parts. She worked very hard for me and understood how up set I was. She rilly went to bat for me and went way beyond what she needed to do. I want her to be recognized for all her hard work. I think she is the best !!! I will always us her as a service Advisor at Hoffman Honda. Thanks you for hiring such a great people like her. from Rebecca Braun in Avon . Ct. More

Since the purchase of my new Honda in 2007 I've been Since the purchase of my new Honda in 2007 I've been going to Hoffman and dealing with Rocky Subramani exclusively and I must admit, I've been remis Since the purchase of my new Honda in 2007 I've been going to Hoffman and dealing with Rocky Subramani exclusively and I must admit, I've been remiss in completing a review on the service I've received over the past 4 years. Rocky has displayed top notch professionalism, excellent knowledge, consistent initiative and tremendous work ethic that I would consider above and beyond the call of duty. I was one of those customers who would leave the dealership and go to a local mechanic once my warranty had expired but Rocky has managed to earn my trust and confidence in the service and quality of work provided by Hoffman Honda. As the "face man" to service Rocky has always been fair with the final tally. He has, on several occasions, brought to my attention rebates and discounts. Rocky has even convinced me to buy new tires at Hoffman by matching the best local price I could find...Unprecedented! I would often find myself discussing cars and performance issues with Rocky. With a friendly greeting he always resolves the problem without ever saying no. A++ I will miss Rocky when Hoffman decides to promote. Louis More

Janetta was a pleasure to work with! She was very responsive in returning my call while inquiring about remote car starters & was fully accurate with info provided on both parts & labor costs... A mu responsive in returning my call while inquiring about remote car starters & was fully accurate with info provided on both parts & labor costs... A must in my opinion as a consumer! The entire service team I encountered was wonderful & personable. More

I had another A+ experience Oct.6 with Rocky and the rest of the Hoffman Staff. A fair amount of work was done plus tires but Rocky walked me through it all and helped get any discounts that applied. Consc of the Hoffman Staff. A fair amount of work was done plus tires but Rocky walked me through it all and helped get any discounts that applied. Conscientious as ever Rocky mentioned a recall that I had not received in the mail from Honda yet. This is the second Accord I have purchased from Hoffman and no one else has touched these vehicles. It is because of this experience with Rocky and the rest of the team I will continue to drive from Torrington when the car needs service. Thanks Again More

Dan was a great sales person kept everything simple and to the point for our purchase. He also went out of his way to contact us several times after our purchase to see how we liked our CRV. to the point for our purchase. He also went out of his way to contact us several times after our purchase to see how we liked our CRV. More

This was a case of "buyer beware," and we were not. We were told that the tires on our used car (a 2010) were new, but they did not appear to be. When we asked why they did not look new, w we were not. We were told that the tires on our used car (a 2010) were new, but they did not appear to be. When we asked why they did not look new, we were told that on a certified used car, it was within "acceptable parameters" to have tires with roughly 33,000 miles on them! In general, a number of the basics were handled in a sloppy manner, and we aren't impressed with our experience with this dealer. However, we contacted them and they gave us new tires, so we are pleased with their response to our complaint, even though we wish we hadn't needed to complain to get the tires we were told were included. More

Dan Gardner was great. He was very informative and friendly. He answered all our questions and made us feel at ease. We would definitely use Dan again. :) friendly. He answered all our questions and made us feel at ease. We would definitely use Dan again. :) More

We were greeted by Dan Gardner of Hoffman Honda with a firm handshake and an impressive display of knowledge regarding the product - CRV and Pilot. From the moment we arrived he was attentive and concerne firm handshake and an impressive display of knowledge regarding the product - CRV and Pilot. From the moment we arrived he was attentive and concerned about how to meet our needs in purchasing a car.Dan was not high pressure, he provided us with all the information we needed to make a selection and worked to get us a fair price. It was a great experience and we look forward to doing it again in the future! More

Mr. Gardner was extremely helpful to me today. I had lost the wheel lock key and Dan found the universal key, assisted me in getting a new set of wheel-locks and put the new wheel-locks on my car for me lost the wheel lock key and Dan found the universal key, assisted me in getting a new set of wheel-locks and put the new wheel-locks on my car for me. He saved me a great deal of time, aggravation and was enthusiastic, friendly and very customer-oriented. Great, great job and so appreciated. More