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Hoffman Honda
Canton, CT
1,777 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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May 08, 2017
Great service Dan was excellent - he explained all that needed to be done. First rate customer service in a very friendly and knowledgable manner - Hoffman staff Dan was excellent - he explained all that needed to be done. First rate customer service in a very friendly and knowledgable manner - Hoffman staff make feel very welcome More
by CBURGO
Employees Worked With
Daniel Covalli
May 08, 2017
Excellent Service We have had nothing but pleasant experiences at Hoffman. This time was no exception. Janetta Marrero made sure all our concerns were covered, and wh We have had nothing but pleasant experiences at Hoffman. This time was no exception. Janetta Marrero made sure all our concerns were covered, and when work turned out to be more extensive than anticipated, we were in a loaner van immediately for just the extra few hours the work was taking. Outstanding job! More
by SETH.A.KAUFMAN
Verified CustomerEmployees Worked With
Janetta Marrero
May 08, 2017
"A happy service experence" I showed up without an appointment driving on a spare tire.. I needed a new tire. David Harris took care this in less then an a half hour. My car I showed up without an appointment driving on a spare tire.. I needed a new tire. David Harris took care this in less then an a half hour. My car was even washed. I had a book with me because I expected to be there for at last an hour. I the whole experience was handled in a professional manner. Don Russell More
by DONALD R
Employees Worked With
David Harris
May 08, 2017
great The sales department was very professional and helpful (Elena / internet and David/ Avon). The fianace department (Mathew) eplained everything. Very The sales department was very professional and helpful (Elena / internet and David/ Avon). The fianace department (Mathew) eplained everything. Very satisfied with the experience. I love my car. Thanks to all . More
by ljsr55
Employees Worked With
Elena, Mathew, David Biolo
May 08, 2017
Very friendly but. They will always recommend a service even if it is not exactly what you need. They replaced a tire sensor on the wrong tire (because they did it afte They will always recommend a service even if it is not exactly what you need. They replaced a tire sensor on the wrong tire (because they did it after they rotated the tires). We have 2 manual 5 speed Hondas and the service recommendation always wants to do an automatic transmission service. That should be pretty obvious even though the service helpers struggle with a manual transmission. Its "cool" but they don't know about the clutch lockout. Read through the recommendations carefully. They do it by service history not by actually looking at the item. I do my own air filters cabin and engine and am always told they need to be serviced when brand new! More
by DONGAGLIARDI
Employees Worked With
David Harris
May 08, 2017
5s across the board! As always Janetta did a great job getting me in and out with ease! Simple oil change, but made sure my car was good to go and quickly on a busy Saturd As always Janetta did a great job getting me in and out with ease! Simple oil change, but made sure my car was good to go and quickly on a busy Saturday afternoon. More
by THOMPSON.KANTHONY
Employees Worked With
Janetta Marrero
May 08, 2017
Very good Oil change timely and car wash a plus everyone very nice, always pleasant never pushy but informative. I like that I'm never pushed into doing work im Oil change timely and car wash a plus everyone very nice, always pleasant never pushy but informative. I like that I'm never pushed into doing work immediately when I can plan for it More
by JRPECHOUT
Employees Worked With
Guy who took in my vehicle , Janetta Marrero
May 05, 2017
Financial Department Everything was fine until we got to the point of signing papers with the Financial contact. We felt pressured throughout the whole time we were wi Everything was fine until we got to the point of signing papers with the Financial contact. We felt pressured throughout the whole time we were with him. Our buy out figure was based on a much higher vehicle price than it should have been.Others dealers were significantly lower than Hoffman. Also, the rate per mile went from .15 to .20 cents and the Financial person was quick to let us know he only deals with what is on the form. Bottom Line is we felt the FP was only out to get as much out of us as he possibly could. It's a shame because our last Odyssey was purchased 15 years ago at Hoffman and we never had a bad experience. The Sales personnel were professional, answered all our questions with patience. More
by SOLEFUL
Employees Worked With
David Biolo
May 04, 2017
100% turn around After discussing my issue below with Jim and Alyssa they acted immediately. I understand that Issues arise, both Jim and Alyssa clearly addressed my After discussing my issue below with Jim and Alyssa they acted immediately. I understand that Issues arise, both Jim and Alyssa clearly addressed my issue with the desire and concern to rectify the problem immediately, with as little disruption to me as possible. As a result of their quick response, I'm am now 100% satisfied and would have no concern recommending servicing your vehicle at Hoffman Honda. Brought in my new Accord for splash guards. Pointed out that the drivers side spoiler had a tab that kept popping out. They put the rear guards on and then told me they ordered the wrong splash guards and I need to come back the next day. They also said they fixed the tap. When I got home the tab had popped again. I came back the next day and they switched the splash guards but said the tab was no good and they need to order one. Now I'm waiting for them to set up an appointment to go to my wife's place of business to install the tab. Perhaps giving us a trunk tray would compensate us for the major inconvience and allow us to recommend your dealship for service! "Maintaining a global viewpoint, we are dedicated to supplying products of the highest quality, yet at a reasonable price for worldwide satisfaction". Sales was great and can't really blame Alyssa for the installation problems. More
by SUEANDSTEVEB
Employees Worked With
Jim Berube, Michael Cutrone, Alyssa Paniati
May 04, 2017
A1 service Great service: on time, done when said it would be, cleaned car, Hoffman waiting area in Canton is very pleasant, both the personnel in the drive up a Great service: on time, done when said it would be, cleaned car, Hoffman waiting area in Canton is very pleasant, both the personnel in the drive up and Anthony Audia were wonderful. More
by SKLARZG
Employees Worked With
Anthony Audia
