Hoffman Honda

Great purchasing experience I had a great experience purchasing my first new car after driving a hand me down for many years. The sales person was not aggressive in pushing me in I had a great experience purchasing my first new car after driving a hand me down for many years. The sales person was not aggressive in pushing me into a sale but was very helpful in making my final decision. Very professional and great customer service! More

Great customer service! I had a great experience with Hoffman Honda. Everybody was very professional and had great customer service! They were able to accommodate certain nee I had a great experience with Hoffman Honda. Everybody was very professional and had great customer service! They were able to accommodate certain needs and help wherever was needed. More

Great experience My service was done in a timely manor. After a minor issue, Alyssa went out of her way to make it right and exceeded my expectations. My service was done in a timely manor. After a minor issue, Alyssa went out of her way to make it right and exceeded my expectations. More

Repeat customer This is my fourth Honda in 8 years. Three of four drivers in our home drive a Honda. We service our cars there also. Great to to do business with H This is my fourth Honda in 8 years. Three of four drivers in our home drive a Honda. We service our cars there also. Great to to do business with Hoffman. More

David Harris was exceptional The entire experiance from Servicing the vehicle,followup and delivery was of great quality. David has made the experiance very special. he is grea The entire experiance from Servicing the vehicle,followup and delivery was of great quality. David has made the experiance very special. he is great addtion to Hoffman team More

Quick and relatively easy Handled the transaction all in about an hour and a half, which was important since I was coming from a town 1 and 1/2 hours away Handled the transaction all in about an hour and a half, which was important since I was coming from a town 1 and 1/2 hours away More

Needed oil change and got extra help too! All I needed was an oil change, but I didn't realize I needed new windshield wiper rubber replacements and another filter changed. David was so courte All I needed was an oil change, but I didn't realize I needed new windshield wiper rubber replacements and another filter changed. David was so courteous and very helpful and only contributed to my trust in Hoffman Honda. I'll never go anywhere else! More

Exceptional Service From the beginning of our experience in January when we were trying to decide what to buy, to our recent purchase, Michael always was a pleasure to w From the beginning of our experience in January when we were trying to decide what to buy, to our recent purchase, Michael always was a pleasure to work with during this car buying experience. It was evident that he was knowledgeable of the product, listened well to our needs, and was a true gentlemen during the whole process. It made the car buying experience so much more pleasant. I would highly recommend that future customers ask for Michael Cutrone when buying a car. More

Great Good experience with Simon and the dealership. My husband and I love our new 2017 Honda Civic. I know if we ever need another car anytime soon we will Good experience with Simon and the dealership. My husband and I love our new 2017 Honda Civic. I know if we ever need another car anytime soon we will definitely go back to Hoffmann More

Just an oil change and tire rotation, but This was supposed to be a basic appointment for a simple oil change and tire rotation. I have gone here many times in the past with good results. My This was supposed to be a basic appointment for a simple oil change and tire rotation. I have gone here many times in the past with good results. My only previous minor criticism would have been that sometimes the wait-time is longer than projected. However, this most recent service experience left me concerned as to the quality of the service department's organization and skill level. 1. I called ahead to make an appointment to save time. The service person encouraged me to do this so that I would be done in less than an hour. When I got there, I was told that even with my appointment, the wait would be over an hour. The wait ended up being over an hour and half. This was disappointing. 2. More concerning and alarming, was that when my car was finished being serviced, I began to drive out of the service garage and heard an alarming sound coming from my rear tires. How would the technician not have heard this same sound? Turns out that the technician never tightened the lug nuts on my rear tire. My rear tire was wobbling off center and was not securely attached. I am alarmed that such a basic safety check after rotating tires was not performed. The manager even claimed that the tire would have 'most definitely' fallen off if I made it to the main road. To apologize, they offered me a free future oil change, which was nice and considerate, but did not make up for my frustrations. Also, one of the caps on the lug nut apparently fell off or broke off, and when I pointed it out, no offer was made to replace the lug nut. I was simply told, "Oh, that happens sometimes." This left me even more disappointed in their level of care and consideration. 3. My actual service associate, Alyssa, was very nice and apologetic. She was training a new employee and things seemed a bit hectic and unorganized throughout the service center, but she seemed to be doing her best in the situation. I do not fault her at all for this situation. It seemed as though she was a victim of the unorganized chaos just as much as I was. Again, I have had several good experiences here in the past, but this was an alarming visit. The quality of work and the overall feeling of organization and order were very subpar. More