Hoffman Honda

Janetta is a perfect advocate for custumer service. I purchased my Honda CRV at another dealership that was unable to accommodate my schedule. I was able to have the Canton location inspect my vehicle a I purchased my Honda CRV at another dealership that was unable to accommodate my schedule. I was able to have the Canton location inspect my vehicle after a mishap during the blizzard. Janetta Marrero was my service advisor. She was able to accommodate this last minute appointment. She is an exceptional representative for your company. I was so impressed with her helpful and friendly demeanor. I will always bring my vehicle to this service department. A+ Service Thank you!! More

Service Dealership was very prompt I. Receiving my car and getting me to a service advisor. Advisor worked with me in potential repairs and discussed reasons Dealership was very prompt I. Receiving my car and getting me to a service advisor. Advisor worked with me in potential repairs and discussed reasons for certain ones not to wait. Very polite, knowledgeable crew More

Everything as expected They had my car ready when expected and were thorough in the review and repair of it. I would definitely go there again for service They had my car ready when expected and were thorough in the review and repair of it. I would definitely go there again for service More

Oil change & filter change of Honda accord 2013 Very good service provided by Hoffman Honda staff. Mechanic was very helpful and explained me about my car noise problem and fixed too. Nice job. Very good service provided by Hoffman Honda staff. Mechanic was very helpful and explained me about my car noise problem and fixed too. Nice job. More

Replace side mirror Great service. The fix was expensive but my fault. The were ready in a timely manner. The lounge was nice to wait for the vehicle. Great service. The fix was expensive but my fault. The were ready in a timely manner. The lounge was nice to wait for the vehicle. More

Lack of communication and false promises. I ordered a car in late December and put down a deposit. I was promised by the sales manager that the car would be delivered by February 4th or that I ordered a car in late December and put down a deposit. I was promised by the sales manager that the car would be delivered by February 4th or that they would find one from another dealer. I ended up not needing the car for another 2 weeks, and again was promised it would arrive by mid-February. As we approached that date, I had to reach out to the dealer to ask if the car was still on schedule to arrive. During that time, a new sales manager replaced the one I had been working with. He told me that no, the vehicle would not be there in time and that he could not tell me when it would arrive. I told him I needed the car by the end of February. Again, as the date approached, I had to reach out. Again I was told that no, the vehicle would not be there on time and that they had no idea when the car would arrive. I was then told the vehicle would arrive between March 6-10. Low and behold, March 10th, no car. Hoffman finally provided a loaner after realizing how incredulous I was about the situation. The vehicle finally arrived. the following week, about 11 weeks after we put our initial deposit down. Overall, the lack of communication by the dealership, the absence of information, and the broken promises made this a horrible experience. How is it that I'm to know the exact date and time the socks I ordered will arrive, but they have no idea where a $30K vehicle is? More

good customer service Anthony called first thing in the morning to update me on what the service folks were going to do. Explained the issues to me and gave me different ch Anthony called first thing in the morning to update me on what the service folks were going to do. Explained the issues to me and gave me different choices. He's courteous and professional. Great service. More

Very Good Anthony was great- pleasure to work with and very customer friendly! Took care of a problem I had with credit card and flexible to take payment follo Anthony was great- pleasure to work with and very customer friendly! Took care of a problem I had with credit card and flexible to take payment following day. More

Great service I had a bitter experience in purchasing 2016 Pilot from Hoffman Honda. The dealer was rude and collapsed my happiness and my purchasing experience. He I had a bitter experience in purchasing 2016 Pilot from Hoffman Honda. The dealer was rude and collapsed my happiness and my purchasing experience. He didn't even say bye after purchasing a big SUV. He finalized the price for the vehicle as $39,167.00 and when I went there to pick up the vehicle with my wife and two kids on November 23 he added more than $1200.00. He also said if I refused to buy the car, he won't give back my advance payment $3,500.00 which I paid three weeks before 11/23/16. So, I was little hesitant to bring my car for first service, but the people from service department were courteous and treated a customer as it should be. Ms. Jenatta especially helped to fix the problem in my rear entertainment. I will bring my car again for my future service even though I live away from Simsbury. Thanks again for the service department people. More

Great service, would highly recommend! Overall we are very happy with our leasing experience at Hoffman Honda! It was our first time making a big decision like this, and Robert our Salesman Overall we are very happy with our leasing experience at Hoffman Honda! It was our first time making a big decision like this, and Robert our Salesman was truly exceptional! (He cared about our needs & helped us to get a great price for our brand new Honda Odyssey) Would Highly recommend! More