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Hoffman Honda

Canton, CT

4.7
1,777 Reviews

40 Albany Turnpike

Canton, CT

06019

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Showing 1,777 reviews

March 09, 2017

Professional Service The repairs were done in a timely manner with a full explanation of the work completed. First time I worked with Service Advisor, Janetta Marrero who More

by VICB341
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Janetta Marrero
Mar 10, 2017 -

Hoffman Honda responded

Hi VICB341, Thank you for trusting Hoffman Honda for your vehicle service needs. We are pleased to read that Janetta and the team provided you with a full explanation of the work completed and ensured that the repairs to your vehicle were completed in a prompt manner so that we could get you back out on the road again as soon as possible. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 09, 2017

Excellent service Janetta thank you so much for your excellent service. You are super friendly, professional and very competent. I've brought my truck in many times for More

by Vanyelis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Janetta Marrero
Mar 10, 2017 -

Hoffman Honda responded

Hello Vanyelis, Thank you for trusting Hoffman Honda with your vehicle service needs. We are happy to hear that Janetta and the team were friendly and professional. We appreciate you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. Kind Regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 09, 2017

Simple service ends in nearly 2k$ quote Recommending service without checking my prior service logs is frustrating as a customer. Telling me after previously reporting brakes are great, that More

by ANNE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Daniel Covalli, Anthony Audia
Mar 27, 2017 -

Hoffman Honda responded

Hello Anne, Thank you for choosing Hoffman Honda for your vehicle service needs. We apologize for any frustration that you may have experienced during your recent visit. I have reached out to our Service Manager, Jim Berube, and he informed me that he has contacted you and that you will be coming back in so that our team can re-inspect your vehicle. We appreciate you as our customer so please let me know if there is anything further that we can do for you in the meantime, I can be reached via e-mail at: alison.gilbert@hoffmanauto.com. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 08, 2017

Airbag inflator replacement. The Airbag inflator replacement took about an 1 1/2 hr. The service dept. also checked brakes, fluids, tires, and diagnostics, and washed the car. Go More

by MICHAELRDIAKON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Covalli
Mar 10, 2017 -

Hoffman Honda responded

Hi MICHAELRDIAKON, Thank you for trusting Hoffman Honda for your vehicle service needs. We are happy to hear that our team was able to address your airbag inflator replacement while also running a diagnostic check on other areas of your vehicle for you. We appreciate you as our customer and we are dedicated to ensuring an exceptional experience at every visit as well as delivering a nicely washed car. See you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 08, 2017

brought car in for 100,000 mile tune up The entire process was easy and well-explained. The rep, Anthony Audia, and his team took very good care of us and even provided a loaner car. We have More

by AA.IMRAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Audia
Mar 10, 2017 -

Hoffman Honda responded

Hello AA.IMRAM, Thankyou for trusting Hoffman Honda for your vehicle service needs. We are happy to read that Anthony and the team provided you with a loaner while the work to your vehicle was completed and thoroughly explained the process. We are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 08, 2017

Great purchase experience at Hoffan Honda Salesman was very competent. He new the car I wanted to purchase, was not pushy. Was very courteous, friendly and helpful. He made the experience enjo More

by ismaelcarreras
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Suchujad, Eric Diaz
Mar 10, 2017 -

Hoffman Honda responded

Hi ismaelcarreras, Thank you for choosing Hoffman Honda and congratulations on the purchase of your new vehicle! We are pleased to read that Eric was courteous, friendly, helpful and found you the vehicle you wanted. We appreciate you as our customer and are here for you anytime you need us so let us know anytime you have any further questions or vehicle service needs. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 07, 2017

Good Show Hoffman Honda A well organized, informative, easy experience. Hoffman personnel made the process rational, easy and pleasant. My car burned up coming home from work More

by counce
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Ijomah, Tom Suchujad
Mar 10, 2017 -

Hoffman Honda responded

Hello counce, Thank you for choosing Hoffman Honda and congratulations on the purchase of your new vehicle! We are happy to hear that Charles fully explained all the new features and technology in the vehicle and that Tom explained the financial process properly. We value you as our customer and we are dedicated to ensuring an exceptional experience at every visit. See you again when you are in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 06, 2017

needed a battery had to wait for it to be tested While having to wait at least there was coffee, tv, phone chargers, that made a difference. Something to stir the coffee would be good. Thanks More

by SHAR-PETERSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Janetta Marrero
Mar 10, 2017 -

Hoffman Honda responded

Hi SHAR-PETERSON, Thank you for trusting Hoffman Honda for your vehicle service needs. We are happy to hear that you enjoyed our waiting area amenities while our team performed the maintenance on your vehicle. We are here for you anytime you need us so anytime you have any further questions or service needs feel free to give Janetta or any of our other advisors a call! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 06, 2017

Great car buying experience I had a great car buying experience and the salesman was personable and really listened to what my car needs were. I would recommend this dealership t More

by KATHLEEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Wilner
Mar 10, 2017 -

Hoffman Honda responded

Hello Kathleen, Thank you for choosing Hoffman Honda and congratulations on the purchase of your new vehicle! We are pleased to read that Alan Wilner listened to your needs and wants and found you the vehicle to best suit you! Thank you for your recommendation and we look forward to seeing you again when you are in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 06, 2017

My first service They treated the customers in a friendly manner and i was waited few minutes only. That was real quick. Keep up your awesome work. Thanks More

by VIJAYARAGHAVAN.KG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Janetta Marrero
Mar 09, 2017 -

Hoffman Honda responded

Hello VIJAYARAGHAVAN.KG, Thank you for trusting Hoffman Honda with your vehicle service needs. We are happy to hear that our team was friendly, and provided you with prompt service so that we could get you back out on the road again as soon as possible. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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