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Hoffman Honda

Canton, CT

4.7
1,777 Reviews

40 Albany Turnpike

Canton, CT

06019

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Showing 1,777 reviews

February 06, 2017

Rear break Service was, again, wonderful at Hoffman Honda. The only reason I didn't give 5 stars is because when I made the appointment I was told service would More

by Sue L.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Janetta Marrero
Feb 07, 2017 -

Hoffman Honda responded

Hello Sue, Thank for continuing to trust Hoffman Honda for your vehicle service needs. We apologize that your appointment took longer than expected; however we are happy to read that Janetta was very helpful and provided you with great service. Your safety and enjoyment of your vehicle is our priority, and we look forward to seeing you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 06, 2017

Great staff Staff is friendly and very helpful my only complaint is the car wash they only used water not a good service washing the car wish was better More

by MICHAEL.OCASIO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose at the receiving end works very hard while others just drag their feet , Janetta Marrero
Feb 06, 2017 -

Hoffman Honda responded

Hello MICHAEL.OCASIO, Thank you for trusting Hoffman Honda for your vehicle service needs. We apologize that your vehicle was not washed to our usual standard; however we are pleased to read that Janetta and the team were friendly and helpful. We value you as our customer and appreciate you providing us with your feedback as we are always working on improving our processes. See you again! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 06, 2017

Great service! Rob Gorski was pleasant and helpful. This is an excellent place to have service done on your car. Rob was honest about what my CR-V needed and went ou More

by Elizabeth323
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Gorski
Feb 06, 2017 -

Hoffman Honda responded

Hello Elizabeth323, Thank you for trusting Hoffman Honda with your vehicle service needs. We are pleased to read that Rob was pleasant, helpful, and went out of his way to ensure that you received excellent service. We value you as our customer and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 06, 2017

First Visit The service was prompt. The process was efficient and the staff professional. Didn't feel out of place or indifferent being minority. Future discounts More

by HOZAY1972
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Gorski
Feb 06, 2017 -

Hoffman Honda responded

Hi HOZAY1972, Thank you for trusting Hoffman Honda for your vehicle service needs. We are pleased to read that our team was prompt, efficient, and professional. We do provide our customers with coupons which are available off our Hoffman Honda website and also listed on DealerRater. We appreciate you as our customer and we are dedicated to ensuring an exceptional experience at every visit. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 03, 2017

Very helpful Dan, my service advisor was very professional and answered all of my questions. From the minute you pull in, you are well taken care of. More

by JACROSS0825
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Covalli
Feb 03, 2017 -

Hoffman Honda responded

Hello JACROSS0825, Thank you for trusting Hoffman Honda with your vehicle service needs. We are happy to read that Dan was very professional and answered all of your questions. We are dedicated to providing excellent and efficient service as well as delivering a nicely washed car. We appreciate you and look forward to seeing you again! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 03, 2017

These guys are great! Excellent communication and follow-up. Rob Gorski was GREAT! I'm always in good hands at Hoffman Honda in Simsbury! Thank you all for your help! More

by MBANDSCOTT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Gorski
Feb 03, 2017 -

Hoffman Honda responded

Hi MBANDSCOTT, Thank you for trusting Hoffman Honda with your vehicle service needs. We are pleased to read that Rob provided you with excellent communication and follow up! We value what our customers have to say and our team is committed to ensure your vehicle is running safely and efficiently. We look forward to your next visit! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 03, 2017

Great Service First and foremost, I trust the service being done on my car. My Honda has 126,000 miles on it and therefore I like the free 19 point check that they More

by LORENE43
Recommend Dealer
Yes
Employees Worked With
The gentleman who greeted me when I pulled my car in the service area was pleasant and courteous., Daniel Covalli
Feb 03, 2017 -

Hoffman Honda responded

Hi LORENE43, Thank you for trusting Hoffman Honda with your vehicle service needs. We are happy to hear that Dan explained in detail what future maintenance your vehicle may need without any pressure and that you enjoy the thorough inspection that our team is dedicated to administering during each visit. We are here for you anytime you need us so let us know anytime you have any further questions or service needs. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 03, 2017

CRV rejuvenation Handed over my car to excellent maintenance crew, talked and joked with Mr Gorski, sat in clean navy blue chair in waiting room...read book and sipped More

by MARJORYREID92
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Gorski
Feb 03, 2017 -

Hoffman Honda responded

Hello MARJORYREID92, Thank you for trusting Hoffman Honda with your vehicle service needs. We are pleased to read that you enjoyed our waiting area amenities and that Rob was polite and ensured that your vehicle was well taken care of. We value you as our customer and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again at your next visit! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 02, 2017

Oil change I got my car serviced (oil change) and after having body work done in it. Service was able to take me right in and had me out quickly. The diagnostic More

by Sue L.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Audia
Feb 03, 2017 -

Hoffman Honda responded

Hello Sue, Thank you for trusting Hoffman Honda for your vehicle service needs. We are happy to read that our team was able to perform prompt maintenance on your vehicle and even discovered that your brakes needed replacing. We appreciate you as our customer and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 02, 2017

Outstanding I'm 19 years and it was first time buying a car. Great service and excellent choice of cars! Answer all my questions. Best decision I've made. More

by CORDEROC13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Ezedine, David Biolo
Feb 03, 2017 -

Hoffman Honda responded

Hi CORDEROC13, Thank you for choosing Hoffman Honda and congratulations on the purchase of your new vehicle! We are pleased to read that our team provided you with great service, an excellent choice of cars, and answered all your questions! We are here for you any time you need us and we're committed to providing an exceptional experience at every visit. Thanks again and we will see you when your Honda is in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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