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Hoffman Honda

Canton, CT

4.7
1,777 Reviews

40 Albany Turnpike

Canton, CT

06019

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Showing 1,777 reviews

January 27, 2017

Body work and side view mirror replacement Very attentive, patient, understood timing issue,and graciously gave me a loaner, communication was easy. Appreciated his accessibility and friendline More

by DENISEKIRSCHNER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Audia
Jan 27, 2017 -

Hoffman Honda responded

Hi DENISEKIRSCHNER, Thank you for trusting Hoffman Honda for your vehicle service needs. We are happy to read that you enjoyed our loaner service and that our team was attentive, patient, and friendly and ensured that the work was completed in a timely manner. We value what our customers have to say and our team is committed to ensure your vehicle is running safely and efficiently. See you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 27, 2017

Great serve from Janetta,as usual We have 4 Hondas and rely on Janetta Marrero to give us sound advise to keep the wheels on the road.My 2006 Honda mini-van has 189,000 miles and i wo More

by LCLARKSON007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Janetta Marrero
January 26, 2017

Exhaust repair Anthony Audia was very helpful and professional in facilitating the repair to my car's exhaust system. He provided me with updates throughout the proc More

by TW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Audia
Jan 27, 2017 -

Hoffman Honda responded

Hi TW, Thank you for trusting Hoffman Honda for your vehicle service needs. We are happy to read that Anthony and the team were very helpful and professional in facilitating the repair to your vehicle’s exhaust system. Any time you have maintenance needs or questions please feel free to give Anthony or any of our service advisors a call. We look forward to your next visit! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 26, 2017

Excellent service and advisor On time service with no longer waiting . I am living in West Hartford and it takes 10 miles up and 10 miles down from my place . But I like the every More

by SBANJARA2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Janetta Marrero
Jan 27, 2017 -

Hoffman Honda responded

Hello SBANJARA2, Thank you for trusting Hoffman Honda for your vehicle service needs. We are happy to read that our team provided you with on time service and no long wait time. We value what our customers have to say and our team is committed to ensure your vehicle is running safely and efficiently. See you again at your next visit! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 26, 2017

I got a oil change done. I have a high rating people everyone was very nice and helpful. I did not feel pressured to get other work done on my car even though it was needed. I More

by ANNAEDICHNER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Janetta Marrero
Jan 26, 2017 -

Hoffman Honda responded

Hello ANNAEDICHNER, Thank you for trusting Hoffman Honda for your vehicle service needs. We are happy to read that our team was nice, helpful, and made suggestions for future service needs without making you feel pressured. We are dedicated to providing excellent and efficient service as well as delivering a nicely washed car. See you again at your next scheduled maintenance! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 25, 2017

Excellent Service! Charles made an otherwise tedious job into a fun one. Not only did he cover everything but he took his time with us less-than-savvy tech customers. More

by sheilabutch
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Ijomah
Jan 25, 2017 -

Hoffman Honda responded

Hi sheilabutch, Thank you for choosing Hoffman Honda and congratulations on the purchase of your new vehicle! We are pleased to read that Charles made the entire process fun, and fully explained all of the new features to you. We are here for you any time you need us and we're committed to providing an exceptional experience at every visit. Thanks again and we will see you when your Honda is in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 25, 2017

Excellent Service Everyone is helpful. Anthony listens & makes sure everything is taken care of. He explains things well. Location is convenient. Work done quickly & co More

by Carol
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Audia
Jan 25, 2017 -

Hoffman Honda responded

Hello Carol, Thank you for trusting Hoffman Honda for your vehicle service needs. We are pleased to read that Anthony was kind, caring, and listened to your concerns so that our team could ensure that they were all addressed. Our team is always happy to help address any concerns you have with your vehicle and get you back on the road as soon as possible. See you again! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 25, 2017

Good Deal and Good Experience at Hoffman Honda Before choosing a car to lease, I visited Hoffman Honda on three occasions. Each time test-driving and sitting down to talk about price and options un More

by JKEMP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Ezedine, Simon Karikari, Jeff Berselli
Jan 25, 2017 -

Hoffman Honda responded

Hi JKEMP, Thank you for choosing Hoffman Honda and congratulations on the purchase of your new vehicle! We are pleased to read that Simon, Jeff, David and the team took the team to ensure that the vehicle you leased was exactly what you were looking for and met all your needs. We are here for you any time you need us and we're committed to providing an exceptional experience at every visit. Thanks again and we will see you when your Honda is in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 25, 2017

Confusing I don't I would trust any work that goes on there. They had me down as Dean. They didn't have rental car waiting. The rep seemed confused and frus More

by PORTER2442
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don't want nobody in trouble
Feb 08, 2017 -

Hoffman Honda responded

Hello PORTER2442, Thank you for choosing Hoffman Honda for your vehicle service needs. We apologize for the frustration you experienced during your recent visit. I have reached out to our Service Manager, Jim Berube, and he informed me that the two of you spoke to clarify your concerns and you and Jim will work directly in the future. Because your experience is important to us, I wanted to check with you to see if you still feel the same as in your above review? Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 24, 2017

Far and beyond expectations...amazing customer service Jeff Berselli was so helpful with the purchase of our Ridgeline. His product knowledge as well as his compassionate nature made purchasing a vehicle More

by BandB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Berselli
Jan 24, 2017 -

Hoffman Honda responded

Hi BandB, Thank you for choosing Hoffman Honda and congratulations on the purchase of your new Ridgeline! We are so pleased to read that Jeff was knowledgeable about the product and compassionate about the customer experience. We are here for you any time you need us and we're committed to providing an exceptional experience at every visit. Thanks again and we will see you when your Honda is in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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