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Hoffman Honda

Canton, CT

4.7
1,777 Reviews

40 Albany Turnpike

Canton, CT

06019

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Showing 1,777 reviews

September 19, 2016

A very pleasant purchase I just went in to see the newer cr-vs because mine was 8 years old. No problems just not the latest bells and whistles. I was shown a 2016 and drove i More

by MMof4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Ezedine, Alan Katz
Sep 23, 2016 -

Hoffman Honda responded

Hello MMof4, Thank you for choosing Hoffman Honda and congratulations on your new CR-V! We are happy to hear that you love your vehicle and our team was able to provide you with answers to all of your questions. Our staff is dedicated to ensuring you have an excellent experience as well as keeping your vehicle running beautifully for the years ahead. Let us know any time you have questions or service needs. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust

September 19, 2016

Regular service Brought both my Civic and Odyssey in for service in the same week. As always, the attention to detail is always present. Most often the vehicle is r More

by AMAUBE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Audia, Robert Gorski
Sep 23, 2016 -

Hoffman Honda responded

Hello AMAUBE, Thank you for trusting Hoffman Honda for your vehicle service needs. We are pleased to hear that our team exceeded all of your expectations and met all of your maintenance needs in a timely manner! At Hoffman we are dedicated to providing excellent and efficient service. We appreciate you and look forward to seeing you again! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

September 17, 2016

Oil change and aligment It was a good experience, Janetta is the best , she is very polite and friendly, the wait room is very comfortable, I recommend the service. More

by RICKY_REA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Janetta Marrero
Sep 23, 2016 -

Hoffman Honda responded

Hello RICKY_REA and thank you for trusting Hoffman Honda with your vehicle service needs. We are happy to hear that Janetta and the team were able to provide you with a great experience. We sincerely appreciate you as our customer and are always here to ensure your vehicle is running safely and efficiently. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

September 16, 2016

Pleasant place to get a service Service guys are fair and knowledgable. Usually service it prompt. Waiting area is very comfy. Need to have a way toknow when service guy is ready More

by JENLKIRKLAND
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Gorski
Nov 11, 2016 -

Hoffman Honda responded

Hello JENIKIRKLAND, Thank you for trusting Hoffman Honda for your vehicle service needs. We are pleased to read that you enjoyed our waiting area and that our team was fair, knowledgeable, and prompt. We value you as our customer and appreciate you taking the time to provide us with your feedback as we are always working on improving our processes. See you at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

September 16, 2016

Ridgeline Dean Walsh. Great salesman. Great experience at Hoffman. I would recommend Hoffman Honda I am very satisfied with my trade in price and Ridgeline More

by B.SARMUK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Ezedine
Sep 22, 2016 -

Hoffman Honda responded

Hi B.SARMUK, thank for choosing Hoffman Honda, and congratulations on your new Ridgeline! We are thrilled that you stopped by and worked with Dean and our team to find exactly what you wanted. Any time you have a question or have a service need for your new car just let us know. We are here to help keep things running beautifully for the years ahead! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

September 15, 2016

Appreciated the courtesy service Gotta love a courtesy inspection and tire pressure fix after a warning light came on, a free estimate on a minor brake issue, and a courtesy car wash. More

by JRJIDCOS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Gorski
Nov 11, 2016 -

Hoffman Honda responded

Hello JRJIDCOS, Thank you for trusting Hoffman Honda for your vehicle service needs. We are pleased to read that our team provided you with a courtesy inspection and tire pressure fix after you had a warning light come on in your vehicle. We value you as our customer and are dedicated to ensuring your vehicle is running safely and efficiently for the years ahead as well as delivering a nicely washed vehicle. See you at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

September 15, 2016

Friendly, honest and trustworthy staff I felt totally at home at the Honda dealership yesterday, and really enjoyed my experience working with the staff. They were very friendly and down t More

by TERROSAFARM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Gorski
Sep 22, 2016 -

Hoffman Honda responded

Hello TERROSAFARM, thank you for choosing Hoffman Honda. We are thrilled that you stopped by and worked with our team to find exactly what you wanted. Any time you have a question or have a service need for your new car just let us know. We are here to help keep things running beautifully for the years ahead! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

September 14, 2016

Great service . Rob is personable, efficient and friendly. I appreciate that he gives honest recommendations on what my car needs - immediately and what can wait. H More

by BUNCHOBAZOO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Gorski
Sep 22, 2016 -

Hoffman Honda responded

Hello BUNCHOBAZOO, thank you for trusting Hoffman Honda will your vehicle service needs. We are pleased to hear that Rob and the team were able keep you well informed on your cars immediate and future needs! We sincerely appreciate you as our customer and are always here to ensure your vehicle is running safely and efficiently. See you at your next appointment! Kind regards, Alison Gilbert, reputation Management Specialist, Hoffman Auto Group. Driven by trust.

September 14, 2016

Airbag recall - I'm so grateful I'd been trying to get my airbag recall done through the [other] dealership where I bought my car...alas, calls not returned, parts not ordered, vague More

by Leslie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Audia
Sep 22, 2016 -

Hoffman Honda responded

Hi Leslie, Thank you for trusting Hoffman Honda for all your vehicle service needs. We are pleased to hear that our service team was able to answer all your questions about the airbag recall. We sincerely appreciate you as our customer and make it a priority to ensure your vehicle is running safely. We look forward to seeing you at your next scheduled maintenance. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

September 14, 2016

new repair on window etching on new car Window etching should have been done properly originally on this new vehicle. Vehicle was in shop from Wednesday and pickup on Tuesday. Service repo More

by CHUCKSHARONSTEPINA
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Anthony Audia
Sep 29, 2016 -

Hoffman Honda responded

Hello CHUCKSHARONSTEPINA, Thank you for choosing Hoffman Honda for the purchase of your new vehicle. We sincerely apologize for the frustration that you experienced. Our Honda Service Manager Jim Berube, has informed me that the glass was replaced after the vin etching was performed wrong for the vehicle. Jim has also left you a message to address any further concerns that you may have about the vehicle. We assure you that your next visit will run smoothly and meet your expectations. Thank you for sharing your feedback with us as it allows us to both resolve any concerns with you directly as well as continually improve our processes. Sincerely, Alison Gilbert, reputation Management Specialist, Hoffman Auto Group. Driven by trust.

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