Hoffman Lexus

Simple, straight forward and excellent attention to every detail. Tom Ryan is a great representative of what Lexus is all about. This is the third time I haev worked with Tom and woudl do so again without detail. Tom Ryan is a great representative of what Lexus is all about. This is the third time I haev worked with Tom and woudl do so again without hesitation. The dealerships is convenient and amenable to working with my schedule. More

I have 2 cars serviced at Hoffman, always a delightful I have 2 cars serviced at Hoffman, always a delightful experience to go there. Servica is fast, reasonable and they have the best techs I have ever w I have 2 cars serviced at Hoffman, always a delightful experience to go there. Servica is fast, reasonable and they have the best techs I have ever worked with. Jim Beruibe runs a tight ship and everyone appears to be happy there. They have diagnosed several difficult issues with both cars, an experience I can't imagine having elsewhere. Love to go there! More

I am extremely happy to say that I am now a proud owner of a 2011 Lexus. Hoffman of Lexus in East Hartford has a very reputable staff who knows and cares what customers are looking for. My salesman, Carlos of a 2011 Lexus. Hoffman of Lexus in East Hartford has a very reputable staff who knows and cares what customers are looking for. My salesman, Carlos Villaverde was very professional and honest in helping me make my final decision in purchasing my car. He took the time to make sure I was a satisfied customer by staying well beyond his work shift to complete my paperwork and instruct me how to use my new vehicle. I can not thank Carlos enough for such a pleasurable experience. More

Worked with new salesman Ron Brunelle. He was attentive and responsive to our needs for locating a used vehicle for our 17 year old triplets. He treated them respectfully and made arrangements for special and responsive to our needs for locating a used vehicle for our 17 year old triplets. He treated them respectfully and made arrangements for special delivery when car needed to stay for emissions testing. Nice job. More

I have a Lexus IS 250 and am very happy with it! I was I have a Lexus IS 250 and am very happy with it! I was getting onto the highway and got a low tire light, pulled over and had a flat tire! I limped i I have a Lexus IS 250 and am very happy with it! I was getting onto the highway and got a low tire light, pulled over and had a flat tire! I limped it to the dealership and as the Service department was closing Bob Dinapolli saved the day! Even though it was time for everyone to go home, he never made me feel like I was was causing an inconvience. This demonstrated customer service @its best!! thank you everyone! More

I must say that Sal Guerrera treated me like family. He was welcoming, professional, and attentive. He made sure I was well taken care as evidenced by explaining all of the options available to me. The thi was welcoming, professional, and attentive. He made sure I was well taken care as evidenced by explaining all of the options available to me. The thing I really was touched about was the level of caring he showed me and seemed to look out for my best interest every step of the way. Overall, from the manager, Sebastian, to the finance specialist, Alejandro Ramos, they treated me like I mattered. I would recommend each staff member at Hoffman Lexus since this experience. I beleive that Sal Guerrera is genuinely one of those unique individuals who truly takes commitment to excellence to whole new level. Mr. Jeffrey Hoffman was also key in this process because he helped make my dreams become a reality. I have the car I always wanted and it was because they advocated for me every step of the way. Many blessings to you all! Thank you Sal you deserve the best because you are the best. Marisol Alvarez, Licensed Psychotherapist, More

We have previously worked with Don Salierno to purchase We have previously worked with Don Salierno to purchase automobiles. He is very accomodating, knowledgeable, and thorough with all the information We have previously worked with Don Salierno to purchase automobiles. He is very accomodating, knowledgeable, and thorough with all the information necessary to feel comfortable. Ours was a spontaneous decision to buy this auto and Don's efficiency allowed the purchase to happen in one brief visit. We are trusting of all the information he disseminates, thus allowing us to be extremely comfortable with our purchase. Everyone present at the site offered help and were willing to speak with us if Don asked them to. These are the reasons we are eager to stay with Hoffman Lexus. More

Found the sales people knowledgable,friendly and honest. Tom and Kevin a pleasure to work with. I knew I was being dealt with in a respectful manner. This was my 3rd Lexus and would not have wanted any ot Tom and Kevin a pleasure to work with. I knew I was being dealt with in a respectful manner. This was my 3rd Lexus and would not have wanted any other type of car. Thanks for making a bad situation into something good. More

After receiving sub standard service from New Country Lexus of Westport. My boyfriend who resides in Wolcott suggested I try Hoffman Lexus. He said he's heard great things. He's right all the way. From t Lexus of Westport. My boyfriend who resides in Wolcott suggested I try Hoffman Lexus. He said he's heard great things. He's right all the way. From the first day I spoke with Chaz I received exemplary white glove service. Please note, Chaz has been there for 17 years!!!!Honestly, the closest Lexus dealer is five minutes away. Hoffman is about 70 miles away. Trust me, it's worth every mile of the drive. Lexus of Westport is where I bought my first two cars. So it would have been a reasonable progression to go the New Country Lexus (Big Mistake). No tenured staff. All the great people left like Charlie who I believe is in New Haven and Neal who is in White Plains (found that out after my deal). Not only is the staff mediocre they still have not continued to stay in contact with me. Jay who is with New Country said he's been there for 14 months and it's a temp job, ughh really!!! After speaking with the charismatic GM Mike, the service level didn't improve. In fact, he who had me work with the same awful sales rep!! Enough about them, after investing in Lexus for almost ten years. Like me, I'm sure you demand exceptional service. Trust me,Hoffman Lexus of Hartford serves no less. Alejjandro has a phenomenal business relationship with the banks. He's been there foe 10 years. Diamond service all the way, tell them, MarLinda sent you!! More

Chas Miller was informative, helpful, supportive, and friendly with a good sense of humor in guiding us in the selection of our new car. He appeared to be looking out for our best interests. An example o friendly with a good sense of humor in guiding us in the selection of our new car. He appeared to be looking out for our best interests. An example of this was when we brought in our trade-in vehicle, he removed all personal information as to not compromise our privacy. He patiently trained us in all our car's capabilities. We would highly recommend Chas to our friends. More