Hoffman Lexus

Excellent quick service! I'm from MA, and I was driving down to West Hartford, CT. While on I-84 W, my check engine light came on. I tried to figure out what was wrong with my I'm from MA, and I was driving down to West Hartford, CT. While on I-84 W, my check engine light came on. I tried to figure out what was wrong with my car, and my manual said to call a Lexus dealership. I called the service department in East Hartford, CT, and they connected me to a service consultant, who really knew what she was talking about. She told me to bring my car in, but she couldn't guarantee that they could fix my car. I came in, and within 15 minutes, she told me what was wrong with my car. She also told me how they could fix it, and that they could fix it that day. I was in and out within an hour, and I didn't even make an appointment before hand. Also, while I was waiting, I sat in very nice recliner chairs that I've never seen at any other dealership, and I had a nice can of Coke, while I waited. More

Excellent quick service! I'm from MA, and I was driving down to West Hartford, CT. While on I-84 W, my check engine light came on. I tried to figure out what was wrong with my I'm from MA, and I was driving down to West Hartford, CT. While on I-84 W, my check engine light came on. I tried to figure out what was wrong with my car, and my manual said to call a Lexus dealership. I called the service department in East Hartford, CT, and they connected me to a service consultant, who really knew what she was talking about. She told me to bring my car in, but she couldn't guarantee that they could fix my car. I came in, and within 15 minutes, she told me what was wrong with my car. She also told me how they could fix it, and that they could fix it that day. I was in and out within an hour, and I didn't even make an appointment before hand. Also, while I was waiting, I sat in very nice recliner chairs that I've never seen at any other dealership, and I had a nice can of Coke, while I waited. More

way way WAY OVERPRICED Yeah, I get it. It's a Lexus. But that should not be the reason that the dealership gets to overcharge for a glorified Toyota. My other car is an A Yeah, I get it. It's a Lexus. But that should not be the reason that the dealership gets to overcharge for a glorified Toyota. My other car is an Acura - a glorified Honda, and they charge me less than half the price for the same exact service - LESS THAN HALF. FOR AN ACURA - in the same exact class as a Lexus. I walked out of the dealership feeling I got totally xxxxx after paying $215 for an oil change and tire rotation. I'll repeat that. PAYING $215 FOR AN OIL CHANGE AND TIRE ROTATION! For comparison purposes, Schaller Acura charged me under $100 for the exact same service. Same exact model year of the car (2015). Same exact service for oil change using synthetic oil. Same exact number of tires being rotated. MORE THAN DOUBLE THE COST. I think the only difference was the use of 7 quarts of synthetic oil versus 5 quarts for my car. So, I paid over $100 for, what amounts to, an extra 2 quarts of synthetic oil. Can't wait until my lease is up. Jim Rini More

Picked up my brand new Lexus I ran into a man driving a RX350. He gushed about the vehicle and Hoffman Lexus. He recommended Ethan Williamson and I had an appointment with Ethan t I ran into a man driving a RX350. He gushed about the vehicle and Hoffman Lexus. He recommended Ethan Williamson and I had an appointment with Ethan the next day. I went back and forth between Lexus and Audi. Less than a half hour later we were negotiating. Ethan and everyone at Hoffman made it a painless process that was actually quite fun. Go see them! More

Excellent Service! My windshield wipers needed improvement. After analysis, Hoffman discovered that the needed parts needed to be ordered with a a day's delay. They pr My windshield wipers needed improvement. After analysis, Hoffman discovered that the needed parts needed to be ordered with a a day's delay. They provided a fine loaner for my use for that 24 hours and the repairs were completed in that time. After 20+years with Hoffman Lexus, I expect this kind of effortless and responsive service. More

VERY PLEASURABLE AN OVERALL GOOD EXPERIENCE. NO PRESSURE SALES. WOULD RECOMMEND DEALERSHIP TO ANYONE.. CLEANING UP THE CAR AND TAKING CARE OF ESTHETIC PROBLEMS HAD T AN OVERALL GOOD EXPERIENCE. NO PRESSURE SALES. WOULD RECOMMEND DEALERSHIP TO ANYONE.. CLEANING UP THE CAR AND TAKING CARE OF ESTHETIC PROBLEMS HAD TO BE DONE AGAIN...BUT WAS RECTIFIED More

Excellent Customer service top notch. Jocelyn excellent as well as the nice man who gave me a water. Unfortunately I can't remember his name but Jocelyn would k Customer service top notch. Jocelyn excellent as well as the nice man who gave me a water. Unfortunately I can't remember his name but Jocelyn would know. More

Positive Experience Micki Freeman was efficient in setting up service. The work was done professionally and in a timely manner. We are very pleased with the service tha Micki Freeman was efficient in setting up service. The work was done professionally and in a timely manner. We are very pleased with the service that we always receive at Hoffman Lexus. More

5000 Mile Checkup This was my first service experience at Hoffmans. Micki was very friendly and a pleasure to deal with. The shuttle drivers were also very friendly and This was my first service experience at Hoffmans. Micki was very friendly and a pleasure to deal with. The shuttle drivers were also very friendly and on time for the pickup. More

Thank you Leased a beautiful Lexus RX 350 I never thought I could afford. Great experience with the staff. Very happy with the service and the SUV. Leased a beautiful Lexus RX 350 I never thought I could afford. Great experience with the staff. Very happy with the service and the SUV. More