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Hoffman Lexus

East Hartford, CT

4.6
1,617 Reviews

750 Connecticut Blvd

East Hartford, CT

06108

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Showing 1,617 reviews

June 03, 2016

90 K service Service people and the service rep, especially Bob DiNapoli, did an outstanding job. Found some issues I was not aware of and took care of them at a More

by fhwildt
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob DiNapoli
Jun 08, 2016 -

Hoffman Lexus responded

Thank you fhwildt for trusting Hoffman Lexus service for you 90K service. Bob is always happy to address all concerns and ensure your vehicle is running most efficiently. We appreciate you and look forward to serving you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 03, 2016

97,000. Mi. Service I am very pleased with the way my car was serviced and especially pleased with the way Ms. Pelletier handled everything. She couldn't have been more More

by DRWIT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Monica Pelletier
Jun 08, 2016 -

Hoffman Lexus responded

Hello DRWIT, Thank you for choosing Hoffman Lexus to perform your vehicles 97K service. Your satisfaction is important to our team and we are so pleased that your visit was worthy of a 5-star rating from you. See you again! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 02, 2016

Very Happy Hoffman Lexus exceeded our expectations in all regard. Our sales agent was diligent in seeing that everything promised was delivered. The financial More

by RUSSEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walter Pethick, Al Ramos, Karan Singh, Rebecca Halprin
Jun 08, 2016 -

Hoffman Lexus responded

Russel, Thank you for choosing Hoffman Lexus! We are thrilled to read that our team exceeded your expectations. We strive to ensure a seamless and exceptional experience at every touch point. We look forward to servicing your new Lexus for the next fourteen years. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 02, 2016

Nice, caring, knowledgeable and patience Tom is a fantastic individual. He was very kind to my retired parents throughout their entire car purchasing experience. He took his time with my mot More

by MICHAEL29
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sebastian Chodulski, Al Ramos, Tom Ryan
Jun 08, 2016 -

Hoffman Lexus responded

MICHAEL29, Thank you for choosing Hoffman Lexus for your recent purchase. Your feedback on Tom Ryan is much appreciated. He is always happy to provide the highest level of customer care. We trust your parents are loving their new vehicle and we look forward to assisting you in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 02, 2016

Satisfaction Been with Hoffman (Sales & Service) at this location since 1990. I'm HAPPY! Always taken care of as a princess. Will stay at this location and deale More

by FOXISAM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob DiNapoli
Jun 08, 2016 -

Hoffman Lexus responded

Hi FOXISAM, Thank you for choosing Hoffman Lexus and letting us know you are HAPPY! Our service team is dedicated to ensuring your vehicle is always running safely and efficiently. We appreciate you and look forward to the opportunity to serve you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 02, 2016

Excellent! The Hoffman Group is the place to go to when making your purchase. The name and product speaks trust. The moment you walk in the door you feel comfort More

by TOVIVIANNA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sebastian Chodulski, Walter Pethick, Foy Woody Hammonds, Sarah Gagnon
Jun 08, 2016 -

Hoffman Lexus responded

TOVIVIANNA, We are so pleased to read your feedback on your recent purchase. Your satisfaction is our top priority and we are so pleased to read that you were comfortable and your experience was excellent from start to finish. We trust you are loving your new vehicle. See you at your first scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 02, 2016

Great service! From the moment I got there everyone was extremely cordial. I don't know anything about cars so everyone was nicely explained to me. Sarah was excel More

by sarahmty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah Gagnon
Jun 08, 2016 -

Hoffman Lexus responded

Hello sarahmty, Thank you for trusting Hoffman Lexus service and sharing your feedback! Sarah is always happy to ensure you are well educated on your vehicles needs. We appreciate you and look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 02, 2016

Wonderful The sales person who helped me, Kevin was exceptional. Was not pushy and got me the exact car I wanted. Kevin is very personable and great. More

by heath7046
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sebastian Chodulski, Kevin Schoffield, Peter Quagliaroli
Jun 08, 2016 -

Hoffman Lexus responded

heath7046, Thank you for choosing Hoffman Lexus! We are so pleased to read that Kevin was exceptional and you drove home in the exact vehicle you wanted. We trust you are loving your new Lexus and look forward to servicing it for you to keep it running beautifully. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 01, 2016

Warranty work Fixed my problem. My auto wiper blades were not working so Hoffman Lexus set it correctly. I had come in the week before and 3 people looked at it More

by vadelstein7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsay Fenton
Jun 08, 2016 -

Hoffman Lexus responded

Hello vadelstein7, Thank you for trusting Hoffman Lexus service! We apologize that your issue was unresolved after the first visit but are pleased to read that Lindsay and her team were able to fix your wiper blades! We appreciate you and look forward to the opportunity to serve you again in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 01, 2016

all around great people Between the salesmen and the finance office, these guys are great to work with. I defenetly would refer these guys to anyone. Karan was great to work More

by C21REGGIE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walter Pethick, Al Ramos, Karan Singh
Jun 08, 2016 -

Hoffman Lexus responded

Hi C21REGGIE, Thank you for choosing Hoffman Lexus and sharing your feedback on your most recent experience. Our team is here to ensure an excellent experience at every visit. We look forward to seeing you again soon! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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