I asked service to quote me for my wheel bearing. They told me I had to pay $120 for a diagnosis even though I already knew the wheel bearing was the issue. When they confirmed it was the wheel bearing they told me I only had to pay $60 for the diagnosis. When I saw my bill they added in an $8 charge for parts... there shouldnt be a parts fee in a diagnosis. They then told me it would be almost $1000 for the wheel bearing (labor not included). When I said no that was way too expensive they told me thats what Lexus parts cost. I told them that was not true and I could find the part way cheaper at autozone and I was not interested. At that point they said they could offer me an aftermarket wheel bearing for $650. (Labor not included). I said that was still way too much and that I would do the work myself. I ended up buying a new aftermarket MOOG wheel bearing from advanced autoparts for $175. The labor to put it on only took one hour so I had a mechanic elsewhere do it for $70. Hoffman toyota wanted to charge me $1400 for the wheel bearing and labor not including a $120 diagnosis fee. All that is just the financial reason you cant trust them. They also messed up my car. When I left after my diagnosis had been done, not even a hour later my check engine light came on, my vsc light, and my traction light. My car started sputtering and NONE of this ever happened before I brought the car to the shop. When I returned immedietly after this began happening on the same day I had picked the cat up, service told me they needed to charge me another diagnosis fee to look at it and that it must have just magically happened and had nothing to do with them. I am extremely frustrated with them. When I asked to speak to the manager he said there was nothing he could do and he reminded me that they charged me half for the diagnostic fee, as if that was more than I deserved. I feel taken advantage of and I also feel like they were doing anything they could to try and make money. There was no concern for the customer. I would never go to service there again. The hoffman body shop though, is wonderful. They did a wonderful job in a quick amount of time and I was extremely satisfied. Everyone there was great and friendly and helpful.