Purchased a Certified Used 2003 Toyota Highlander from Anthony Martinez with 63K for $13,600 plus tax. Was given the opportunity to purchase the 7yr/100,000 mile warranty for an extra $20 per month.....sounded like a great deal.
A week later I receive paperwork from Toyota Financial Services stating I have purchased (3) warranties totaling $4695.00 which all expire on June 27,2010. This Highlander was purchased on Dec. 27,2008.
If only Mr. Martinez had the honesty and morality to tell my wife and I that we were spending exactly $4695 for warranties which expire in 37,000 miles or June 27,2010 whichever comes 1st my answer would have been "NOT INTERESTED"
We are talking of a $13,600 vehicle and the STEALSMAN Mr. Martinez decides to add $4695 to the total cost without sharing the bottom line. QUITE A MAN taking advantage of a family of four including 2 small children.
AM I LIVID YET?? NOT REALLY
Let me backtrack to the Saturday I 1st pick up this CERTIFIED USED HIGHLANDER. They call it CERTIFIED because it undergoes a complex 200 some-odd point inspection program which makes the vehicle "CERTIFIED"
Car is said to be ready for pickup.......NO ANTENNA....BROKEN BACK SEAT...BRAKE PADS GRINDING ON LEFT FRONT TIRE.
An appointment was made for repairs with Mr. Martinez by my side.
Receive my Temporary Registration which states MY NAME.....MY WIFES DATE OF BIRTH ...and "F" for female. Too bad I am a 53 year old male.
I call Hoffmans and speak to Mr. Martinez who tells me its Motor Vehicles Fault.......I call Motor Vehicle being put on hold for 1/2hr so I can speak to a live person. Motor Vehicle tells me that Hoffman Toyota OF Simsbury actually keyed in the wrong numbers...Who do you believe Mr. Martinez Of Hoffman Toyota Of Simsbury or Motor Vehicle Of Connecticut Which Holds EVERY Record Possible Pertaining To My Vehicles And Plates? I again relay the information to Mr. Martinez and he states there is nothing I can do "my girl" says its Motor Vehicles problem.
Off we go to file a real complaint!!!
If you have money to burn and enjoy being swindled,lied to and even talk to a General Manager named Tyrell Dombrowski who agrees whole heartedly with Mr. Martinez's antics then this is the place for you.
If you are the Dad of young children who would rather put food in the mouths of your kids instead of the dealers then STAY AWAY FROM HOFFMAN TOYOTA OF SIMSBURY!!!!
Contacted Troy Dietrich At Greenfield Mass Toyota And Was Given A Quote Of $805 For The Same EXACT 7yr/100,000k warranty expiring on June 27 2010. SO MUCH FOR THE STRAIGHT FORWARDNESS OF HOFFMAN TOYOTA!!!
I will give credit where it is due and thank salesperson Jesus Roche for being helpful and gracious and above all a true gentleman.
I also thank Hoffman Toyota Of Simsbury for the (2) Hoffman License Plate Covers Which Now Say "DON"T BUY AT HOFFMANS". I'm more then happy to help you advertise.
A little decency, a little honesty and treating people as you would like to be treated would have alleviated all of this. But it simply does not exist at the dealership of HOFFMAN TOYOTA OF SIMSBURY.
AND TO THINK I NEVER RECEIVED AN APOLOGY FOR ANY OF THIS.