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Hoffman Toyota

West Simsbury, CT

4.0
871 Reviews

36 Albany Turnpike

West Simsbury, CT

06092

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Showing 871 reviews

June 24, 2016

Totally Awesome!!! I had a great experience at this Dealership, mainly because of my Salesman Ed Crouse. I felt very comfortable from the the time got there until the ti More

by LABELLA_1213
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Crouse, Jose Espinosa, Jamal Alkatib
Jul 19, 2016 -

Hoffman Toyota responded

Hello LABELLA_1213, We are so pleased to read about your totally awesome experience! Ed, Jamal and Jose are a great team that strives to provide an exceptional experience. We trust you are loving your new vehicle and are always here if you have any questions or service needs. Thank you for choosing Hoffman Toyota Scion. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 23, 2016

very pleasant, easy transaction and great sales staff We had a great sales experience with Ed Crouse! He shared great information during our sales tour, made us a super deal on our trade-in vehicle and wa More

by MichMerr24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Crouse
Jul 19, 2016 -

Hoffman Toyota responded

MichMerr24, We are truly pleased to read your feedback on our Brand Specialist, Ed Crouse. Thank you for trusting his knowledge and dedication to ensure you drove home in your new vehicle with all the bells and whistles. We value you and are glad your experience was 5-star worthy. Thank you for choosing Hoffman Toyota Scion! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 23, 2016

Excellent service! Everything was absolutely wonderful. I came in with a letter that was sent from Hoffman. They wanted my 2013 Toyota RAV4. That one was a lease and I w More

by omirontchik
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyrrell Dabrowski, Mike Viara, Bill Jones
Jul 19, 2016 -

Hoffman Toyota responded

Hello omirontchik, We value your loyalty and are so thrilled everything was absolutely wonderful at your recent visit. We trust you are loving your new 2016 RAV4! That is awesome that Bill, Mike and Tyrrell were able to get you out of your lease early and at the same payment! We look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 23, 2016

Recalls The 2005 Tundra had two recalls performed at Hoffman. The service representative was helpful, informative and pleasant to work with. He kept me inform More

by MDRISCOLL52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Lundy, Daniel Savoia
Jul 19, 2016 -

Hoffman Toyota responded

MDRISCOLL52, Thank you for choosing Hoffman Toyota Scion to address the recalls on your tundra. Our service time is always happy to ensure you are well informed and your vehicle is returned running most efficiently. We look forward to seeing you at your next scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 23, 2016

New lease Ed went above and beyond to make sure I was satisfied with my new car. Great customer service throughout the entire visit. Hoffman Toyota makes buying More

by KC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Crouse, Jamal Alkatib
Jul 19, 2016 -

Hoffman Toyota responded

KC, Thank you for choosing Hoffman Toyota Scion for your new Lease! Your satisfaction is our top priority and we are so pleased to read that you are completely satisfied with your new car and your experience was seamless. See you at your first scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 22, 2016

2016 Toyota Camry Purchase The sales process was easy and quick. I was able to get the exact car I wanted (make, model, exterior color, interior color). The price was excellent More

by LISADICKSTEIN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julio Sosa
Jul 19, 2016 -

Hoffman Toyota responded

Hi LISADICKSTEIN, Thank you for choosing Hoffman Toyota to purchase your new 2016 Camry! Your satisfaction is extremely important to our team and we are thrilled to read you love your new Toyota! See you at your first service visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 22, 2016

Tires and alignment I came to the service center for an alignment and I allowed you to match prices on new tires. Even though you were not able to match the price, I want More

by WLOBBER
Recommend Dealer
No
Employees Worked With
Daniel Savoia
Jul 12, 2016 -

Hoffman Toyota responded

Hello WLOBBER, Thank you for trusting Hoffman Toyota service. We truly appreciate your loyalty and value you as our customer. We apologize for the extended wait time during your most recent visit and understand that you spoke with our Assistant Service Manager, Mike Fitzgerald. He informed me that we picked up your vehicle and performed the remaining repairs to your satisfaction. We look forward to seeing you again at your next scheduled maintenance. Please let us know if there is anything else we can do for you. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 22, 2016

Great experience Perfect. Promptly taken. Written up smoothly and completely. Treated with respect. Concerns listened to and addressed . Work was done promptly, effici More

by hs928hs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Linda Schultz
Jul 19, 2016 -

Hoffman Toyota responded

Hello hs928hs, Thank you for trusting Hoffman Toyota Scion service! We are so pleased to read about your great experience with Linda. She is always happy to ensure a seamless visit and that your vehicle is running most efficiently. See you again! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 22, 2016

I am the son of Toni Nowak to which the team at Hoffman The team at Hoffman in Avon were very friendly and went far beyond my expectations for purchasing a vehicle. I would recommend this team to anybody lo More

by NOWAKJAMES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Espinosa, Jamal Alkatib, Larry Valenta
Jul 19, 2016 -

Hoffman Toyota responded

Hi NOWAKJAMES, Thank you for choosing Hoffman Toyota Scion for your recent purchase. We appreciate your feedback on Larry, Jamal and Jose. They are committed to going above and beyond to ensure you drive home in the vehicle you want. We trust you are loving your new truck and look forward to servicing it for you to keep it running beautifully. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 21, 2016

Striaght forward and professional From the moment I arrive at Hoffman to the tome I drove away, everything was done efficiently and very proffessional. Class act. More

by DORYGREGER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Rivera, Tyrrell Dabrowski, Mike Viara
Jul 19, 2016 -

Hoffman Toyota responded

Hi DORYGREGER, Thank you for choosing Hoffman Toyota Scion for your recent purchase. We appreciate your kind feedback and trust you are loving your new vehicle. See you again soon! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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