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Hoffman Toyota

West Simsbury, CT

4.0
871 Reviews

36 Albany Turnpike

West Simsbury, CT

06092

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Showing 871 reviews

May 23, 2016

Terrible terrible terrible It took 30 plus hours to have 4 tires replaced that where in stock. In the second day i called 3x and my wife 2x with no one answering. More

by Cko
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Keith Lundy
Jun 03, 2016 -

Hoffman Toyota responded

Hi Cko, Thank you for choosing Hoffman Toyota Scion and sharing feedback on your recent service. We truly apologize for the frustration you experienced. I have been informed by our Service Manager, Kathy Skiba that when you dropped off your vehicle we estimated that the work would be completed by the end of the day. You let your advisor know that you wouldn’t be able to pick up your vehicle until the end of business the next day. As an act of good faith Kathy honored a 15% off parts coupon towards your tires and offered a complimentary oil change. Please let me know if there is anything else we can assist you with as your satisfaction is extremely important to our team. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 23, 2016

Great service Professional and efficient. They did a great job. I used a May promo, and got what I asked for. The car was washed, and looked great. More

by OWITZLEB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathleen Skiba, Daniel Savoia
May 25, 2016 -

Hoffman Toyota responded

Hello OWITZLEB, Thank you for choosing Hoffman Toyota service! Your satisfaction is top priority and we are so pleased to read that you were completely satisfied. See you again soon! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 23, 2016

Just been to Car dealership heaven Awesome facility with even more awesome people in it. Hoffman Toyota is a great dealership; and of all the dealerships I have visited (15 in all) the More

by ELDANAF_AL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Fappiano, Larry Valenta
May 22, 2016

Perfect service! This was my second time receiving a used vehicle from hoffman. I absolutely love the service. The team works perfectly together, (like an assembly lin More

by WEM2751
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Rivera, Tyrrell Dabrowski, Jamal Alkatib
May 25, 2016 -

Hoffman Toyota responded

Hi WEM2751, We appreciate you sharing your perfect experience. Our Toyota team is committed to ensuring a seamless experience and that you drive home in the exact vehicle you want. We look forward to seeing you at your next scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 21, 2016

Excellent We have Mike Fitzgerald take care of our car and he does an excellent job. Our Highlander always comes back to us in excellent shape when he is in ch More

by LANDSCAPEDESIGNMGT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald, Patrick Pantalone
May 25, 2016 -

Hoffman Toyota responded

Hello Laura and Richard, We are so pleased to read about your excellent experience with Mike Fitzgerald. He is always happy to return your vehicle back to you running most efficiently. Any time you have maintenance needs or questions give us a call. We look forward to your next visit! Thank you for choosing Hoffman Toyota Scion. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 20, 2016

Great staff, great service! Keith was a lifesaver when getting my Toyota Matrix fixed recently. Between helping with my insurance company, keeping me posted with phone calls, and More

by crlyngrace
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Lundy
May 25, 2016 -

Hoffman Toyota responded

Hello crlyngrace, Thank you for taking the time to share feedback on your most recent service experience. We are pleased to read that Keith was able to assist with repairing your Matrix. We are here for you when ever you need us. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 20, 2016

ToyotaCare service Mike was courteous and called me when my 1 year ToyotaCare service showed that there was a larger issue that needed attention. The car needed to stay More

by BENNETG99
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael DeAngelis
May 25, 2016 -

Hoffman Toyota responded

Hi BENNETG99, Thank you for choosing Hoffman Toyota for your one year service. We are pleased to read that your service was completed in a prompt manner. Let us know any time you have questions or service needs. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 20, 2016

Overall experience From the beginning starting w Wendy the Internet sales specialist, to Ednei, Jamal and support from the manager. I must say I am very satisfied. They More

by MARCANOISMAEL41
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wendy, Jose Espinosa, Jamal Alkatib, Ednei Lima
May 25, 2016 -

Hoffman Toyota responded

Hello MARCANOISMAEL41, Thank you for choosing Hoffman Toyota Scion and sharing your feedback. We are committed to providing the highest level of customer service and are always here when you need us. See you again soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 20, 2016

Best Experience Under my particular circumstances and time constraints, the staff was very cordial as they diligently worked to select the right car and to quickly pr More

by FBG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julio Sosa, Tyrrell Dabrowski, Jamal Alkatib
May 25, 2016 -

Hoffman Toyota responded

Hello FBG, Thank you for choosing Hoffman Toyota Scion for your recent purchase. Tyrrell, Julio and Jamal are a great team that is dedicated to providing a 5-star worthy experience. We appreciate you sharing your story with others and trust you are enjoying your new vehicle. See you again! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 18, 2016

Perfect Brought 2004 Avalon in for recall. Everything was perfect, estimate was 2.5 hours and done in less than 2. Complimentary car wash was a bonus. Thank y More

by DONALDKREH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Gadomski
May 25, 2016 -

Hoffman Toyota responded

Thank you DONALDKREH for choosing Hoffman Toyota to address the recall for your Avalon. We are pleased to read that your service was completed sooner than expected and you were satisfied with our complimentary car wash. We look forward to your next visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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