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Hoffman Toyota

West Simsbury, CT

4.0
879 Reviews

36 Albany Turnpike

West Simsbury, CT

06092

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Showing 879 reviews

May 23, 2016

Great service Professional and efficient. They did a great job. I used a May promo, and got what I asked for. The car was washed, and looked great. More

by OWITZLEB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Skiba, Daniel Savoia
May 25, 2016 -

Hoffman Toyota responded

Hello OWITZLEB, Thank you for choosing Hoffman Toyota service! Your satisfaction is top priority and we are so pleased to read that you were completely satisfied. See you again soon! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 23, 2016

Just been to Car dealership heaven Awesome facility with even more awesome people in it. Hoffman Toyota is a great dealership; and of all the dealerships I have visited (15 in all) the More

by ELDANAF_AL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Fappiano, Larry Valenta
May 21, 2016

Excellent We have Mike Fitzgerald take care of our car and he does an excellent job. Our Highlander always comes back to us in excellent shape when he is in ch More

by LANDSCAPEDESIGNMGT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Fitzgerald, Patrick Pantalone
May 25, 2016 -

Hoffman Toyota responded

Hello Laura and Richard, We are so pleased to read about your excellent experience with Mike Fitzgerald. He is always happy to return your vehicle back to you running most efficiently. Any time you have maintenance needs or questions give us a call. We look forward to your next visit! Thank you for choosing Hoffman Toyota Scion. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 20, 2016

Great staff, great service! Keith was a lifesaver when getting my Toyota Matrix fixed recently. Between helping with my insurance company, keeping me posted with phone calls, and More

by crlyngrace
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Lundy
May 25, 2016 -

Hoffman Toyota responded

Hello crlyngrace, Thank you for taking the time to share feedback on your most recent service experience. We are pleased to read that Keith was able to assist with repairing your Matrix. We are here for you when ever you need us. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 20, 2016

Overall experience From the beginning starting w Wendy the Internet sales specialist, to Ednei, Jamal and support from the manager. I must say I am very satisfied. They More

by MARCANOISMAEL41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wendy, Jose Espinosa, Jamal Alkatib, Ednei Lima
May 25, 2016 -

Hoffman Toyota responded

Hello MARCANOISMAEL41, Thank you for choosing Hoffman Toyota Scion and sharing your feedback. We are committed to providing the highest level of customer service and are always here when you need us. See you again soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 20, 2016

ToyotaCare service Mike was courteous and called me when my 1 year ToyotaCare service showed that there was a larger issue that needed attention. The car needed to stay More

by BENNETG99
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael DeAngelis
May 25, 2016 -

Hoffman Toyota responded

Hi BENNETG99, Thank you for choosing Hoffman Toyota for your one year service. We are pleased to read that your service was completed in a prompt manner. Let us know any time you have questions or service needs. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 20, 2016

Best Experience Under my particular circumstances and time constraints, the staff was very cordial as they diligently worked to select the right car and to quickly pr More

by FBG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julio Sosa, Tyrrell Dabrowski, Jamal Alkatib
May 25, 2016 -

Hoffman Toyota responded

Hello FBG, Thank you for choosing Hoffman Toyota Scion for your recent purchase. Tyrrell, Julio and Jamal are a great team that is dedicated to providing a 5-star worthy experience. We appreciate you sharing your story with others and trust you are enjoying your new vehicle. See you again! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 19, 2016

oil cange I needed to be out in a hurry, I asked my service man to please rush my oil change. He did and I was out quickly. Thank you. More

by dpeterso42
Recommend Dealer
Yes
Employees Worked With
not sure
May 25, 2016 -

Hoffman Toyota responded

Hi dpeterso42, We are thrilled to read that our team was able to complete a quick and efficient oil change. Your satisfaction is our top priority! Thank you for choosing Hoffman Toyota Scion. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 19, 2016

Great as always I just needed a situation assessed but they were quick and professional. And when I winced at the price my service guy could not have been nicer. More

by lissiebrooks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Gadomski
May 25, 2016 -

Hoffman Toyota responded

Hi lissiebrooks, Thank you for continuing to choose Hoffman Toyota Scion service. Our team is here to ensure your vehicle is running most efficiently. See you again! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 18, 2016

Perfect Brought 2004 Avalon in for recall. Everything was perfect, estimate was 2.5 hours and done in less than 2. Complimentary car wash was a bonus. Thank y More

by DONALDKREH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Gadomski
May 25, 2016 -

Hoffman Toyota responded

Thank you DONALDKREH for choosing Hoffman Toyota to address the recall for your Avalon. We are pleased to read that your service was completed sooner than expected and you were satisfied with our complimentary car wash. We look forward to your next visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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