Hollywood Chrysler Jeep

Neat clean job done as required; friendly staff oil change, tire rotation & air checked after rotation change, tire rotation & air checked after rotation More

Trevor was helpful and very responsive. Deal was done very quickly. Highly recommend! Excellent service! Deal was done very quickly. Highly recommend! Excellent service! More

The service center of this dealership was pretty frustrating. While coming in for an oil change (that was pretty quick so I do give applause here), I asked for the service light to be checked as it frustrating. While coming in for an oil change (that was pretty quick so I do give applause here), I asked for the service light to be checked as it likely related to my battery as the auto stop/start wasn’t working. The rep then was on lunch when this was looked at and found nothing wrong but to come back if the light was on. Went directly to my car, light is on and I go back to him asking for it to be looked at again. I was directed to ‘the other side’ where they said I’d have to leave my car for at least 3 days before they could even look at it. I already know what the problem is and how to fix it, yet they were unwilling to help unless I go car-less for minimum three days. Which this is something that could take under 3 hours to resolve. If we’re talking about the dealership itself, my sales guy was good- Sergio. But Alan in finance didn’t provide the correct information to me when upselling me the extended warranties so now I’ve been fighting for refunds where the contracts provided by the dealership say there’s a 30 day refund window. Not only that, sold me LoJack which I asked if it was just an app and he said yes but later when I receive the link to set it up it says I have to bring it back to the dealership. So they didn’t provide the service I contracted them for and they’re trying to fight me on a refund for that too. You think I’m ever going to trust your service department, or this dealership, again after that day? No way. More

Excellent service , very clean , nice people and staff was very professional , waiting room was very clean was very professional , waiting room was very clean More

Staff at the service department are not too customer friendly. They need training on customer service. friendly. They need training on customer service. More

They were very helpful and knew what they were doing. They offered promotions that were very nice They offered promotions that were very nice More

Jenna was a huge help getting my service done. Excellent employee. Absolutely recommend going to jenna Excellent employee. Absolutely recommend going to jenna More

I am so grateful for the team here! Extremely fast service and great customer service! Extremely fast service and great customer service! More

The entire crew contributed productively and positively expediting quality and timely service on our 2019 Pacifica Minivan. expediting quality and timely service on our 2019 Pacifica Minivan. More

Terrible. They give appointments for 7am on Saturday but don’t open till 8am. Even at 8am they didn’t have gates open causing a huge line of cars to enter the They give appointments for 7am on Saturday but don’t open till 8am. Even at 8am they didn’t have gates open causing a huge line of cars to enter the dealership which caused me to not be able to enter and be susceptible to be hit by a car in the street, risking customers lives! They then proceeded to tell me they don’t do appointments despite they giving me one when I called! This caused me to have to wait an extra hour and a half for my car to even be touched! They never do anything but oil changes, which resulted in a battery of my dying one time. I had to beg them to do a full check up on my car so that wouldn’t happen again and guess what, my car failed the battery inspection! If I hadn’t begged them to check my car would have failed me again! This caused an extra 2 hours of me being in dealership. Horrible experience. More