Hollywood Chrysler Jeep - Service Center

Neyma Cuello demonstrated a lack of follow-up and failed to respond to texts or emails. After waiting 48 hours for a response, I had to personally drive 25 minutes from Weston to get an update. It wasn’t un to respond to texts or emails. After waiting 48 hours for a response, I had to personally drive 25 minutes from Weston to get an update. It wasn’t until I escalated the issue to Jeep corporate that I received the proper customer service and follow-through, as no one seemed to care prior to that. While we are now past this issue and in a better place, this survey pertains to Neyma, and my responses reflect my experience in 2024.customer service. Based on this experience, I will not be working with her again. More

Worst dealership, didn’t look at the car for several days. Totally overpriced, car was brought back with air conditioner not working because they never filled it up. It took 40 minutes every time we cal days. Totally overpriced, car was brought back with air conditioner not working because they never filled it up. It took 40 minutes every time we called to get someone to answer the phone. More

Great people making my getting new tires very easy and enjoyable. They handled every problem very effectively. enjoyable. They handled every problem very effectively. More

Caylie Salazar was very professional! Great customer service Car is running great so far, no complaints. Great customer service Car is running great so far, no complaints. More

Staff was really polite, knowledgeable and service was speedy. Highly recommend coming to their facility speedy. Highly recommend coming to their facility More

Excellent service and communication, keep feels like new again! I would highly recommend to friends and family again! I would highly recommend to friends and family More

I appreciated the efforts of Jorge (George) to resolve my issues as well as the way he kept in touch with me throughout the process. issues as well as the way he kept in touch with me throughout the process. More

The staff were very professional and knowledgeable, very attentive with customer requests. The only thing that they should improve is the time spent on the Fast service area. attentive with customer requests. The only thing that they should improve is the time spent on the Fast service area. More

Incredible, they are attentive and very professional , they check the whole car and check the tires they check the whole car and check the tires More

STACY AND JORGE DID AN OUTSTANDING JOB GETTING MY CAR REPAIRED FROM HANDLING MY WARRANTY APPROVAL CLAIM TO THE COMPLETION OF MY REPAIR. I HAD TAKEN MY CAR FROM ANOTHER DEALER AND WENT TO HOLLYWOOD CHRYSL REPAIRED FROM HANDLING MY WARRANTY APPROVAL CLAIM TO THE COMPLETION OF MY REPAIR. I HAD TAKEN MY CAR FROM ANOTHER DEALER AND WENT TO HOLLYWOOD CHRYSLER SINCE THE OTHER DEALER WASNOT HANDLE THE PROPER DIAGNOSTIC AND REPAIR. THANKS GREAT JOB GUYS MY CAR IS UP AND RUNNING GOOD More