Neyma Cuello
Neyma Cuello at Hollywood Chrysler Jeep

Neyma Cuello

Service Advisor

Hollywood Chrysler Jeep

2100 SR 7
Hollywood, FL 33021

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3.8
257 Reviews
3.8

257 Reviews

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257 Reviews of Neyma Cuello

August 29, 2026

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Employee Rating

Neyma is perfect she assisted perfectly well Neyma was able to locate the issue and rectify it. She and her team are amazing. Highly recommended More

by baker.v
Recommend Dealer
Yes

Other Employees Tagged: Neyma Cuello

August 26, 2026

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Employee Rating

Friendly, accommodating and reliable! Friendly, accommodating and reliable! I truly appreciate the great service and would happily recommend them to others. More

by edgarhern.001
Recommend Dealer
Yes

Other Employees Tagged: Neyma Cuello

Aug 27, 2026

Hollywood Chrysler Jeep responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 20, 2026

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Sent wrangler for a battery that is still un der warranty . Was charged to have the battery checked when I advised it was u nder warranty why should pay to have the battery checked. Should be a courtesy chec More

by sandymac4711
Recommend Dealer
No

Other Employees Tagged: Neyma Cuello

Aug 21, 2026

Hollywood Chrysler Jeep responded

Sandra, we regret the confusion and inconvenience regarding the battery check under warranty. We appreciate your feedback and a manager will be in touch to resolve this matter. We strive for transparency and quality in our services.

August 20, 2026

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Very unprofessional, unorganized and customer service is horrible. There is no leadership and no one is never knowledgeable of what’s going on with your vehicle. They had my vehicle for almost 2 weeks befor More

by Samioso20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 20, 2026

Hollywood Chrysler Jeep responded

We're sorry to hear about your experience with our service. We understand the frustration caused by the delay and lack of communication regarding your vehicle. Please email your contact information to social@hollywoodcj.com so our management can reach out to you directly. We are committed to improving our service and ensuring transparency and expertise in all interactions.

August 16, 2026

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The service here was really quick, they identified the issue and gave me updates throughout the entire process. More

by SHELLIEDG26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Caylie Salazar, Steve Ruth

Aug 19, 2026

Hollywood Chrysler Jeep responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

August 13, 2026

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Best service I’ve had as a customer of many years. Previous experience was horrible. More

by TMCINCO70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 13, 2026

Hollywood Chrysler Jeep responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

August 12, 2026

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Employee Rating

Satisfied. I was satisfied with their service and speed. Initially, I didn't like this dealership due to the unprofessional nature of many of its salespersons. More

by MDSTACY
Recommend Dealer
Yes

Other Employees Tagged: Neyma Cuello

Aug 13, 2026

Hollywood Chrysler Jeep responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

August 04, 2026

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I purchased my car from this dealership and service it there as well. Everybody is very friendly and patient, willing to listen to your needs and concerns. My service advisor Bruno, car technician Gio, as More

by ftk1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 05, 2026

Hollywood Chrysler Jeep responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 02, 2026

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Employee Rating

The process was smooth and all questions were answered. They informed me on any updates during the time my car was being serviced. More

by SHELLIEDG26
Recommend Dealer
Yes

Other Employees Tagged: Neyma Cuello

Aug 05, 2026

Hollywood Chrysler Jeep responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

August 01, 2026

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Employee Rating

My car sat in the dealership lot for nearly 4 months with no resolution. We brought it to a private dealership and it was resolved in 2 days. I plan on hiring a lawyer to sue the dealership for misdiagnosing More

by Lanerhacker
Recommend Dealer
No

Other Employees Tagged: Neyma Cuello

Aug 05, 2026

Hollywood Chrysler Jeep responded

At this time, there is unfortunately very little additional assistance Hollywood Chrysler Jeep can provide, as the vehicle is no longer covered under the basic factory warranty. The vehicle currently has 46,323 miles, which exceeds the mileage limit for basic warranty coverage, and the warranty has therefore expired. Additionally, Lane Hacker does not have an extended warranty or service contract in place that would provide coverage for repairs beyond the basic warranty period. Hollywood Chrysler Jeep have made every reasonable effort to assist Lane by thoroughly diagnosing the vehicle and investing a significant amount of time and labor in an attempt to determine the root cause of the concern. Despite these efforts, the dealership have been unable to identify a resolution that is acceptable to Lane. Given the vehicle’s warranty status and lack of additional coverage, any further repairs would be the responsibility of Lane.

Aug 05, 2026

Lanerhacker responded

I am not asking for Hollywood Chrysler Jeep for help nor to pay for my repairs. I agreed to pay for new air sensor when it was originally said that was the issue. The car sat at the dealership for 4 months and the dealership stated the issue was "bad gas" was pumped and quoted me $8,000 to repair. They said until that was done the car would run bad. We did 5 independent inspections of gas and no problem was found. Our car was brought to Rob Lambdin's University Dodge Ram where the technician stated that the car sat at Hollywood Chrysler Jeep for so long that the fuel in the tank separated and turned to water. This is a known service bulletin from October 2023 that Hollywood Chrysler Jeep did not tell me. Further, it was discovered that there was a loose positive terminal connection at the auxiliary battery resulting in poor electrical contact. Once that was fixed our has run smoothly. Inspection report can be sent to whoever wants it. This review reflects that my car was at the dealership for 4 months with no resolution. I was not provided a loaner after the first 6 weeks. 7-10 days after taking my car to a new dealership, the issue has been resolved and my cart is running smoothly. This review was done to advise consumers to take their car to other reputable Jeep dealerships near by and avoid the issues I had.

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