Hollywood Kia

Great Experience . Was in and out in 90 minutes. Strongly recommend Kermitt Graham. Very helpful and knowledgeable. Stress free environment. The entire process was str . Was in and out in 90 minutes. Strongly recommend Kermitt Graham. Very helpful and knowledgeable. Stress free environment. The entire process was streamlined and easy to navigate. More

Verify their assertions before you buy We saw a specific car at their dealership. We made an appointment. One of the first questions we asked was when the oil was changed last. Our salespe We saw a specific car at their dealership. We made an appointment. One of the first questions we asked was when the oil was changed last. Our salesperson said that anytime their dealership gets a car, it is checked and given an oil change. As it was a Sunday, they could not access service records for an exact date. I went into a manager's office and asked again when the oil was changed- he also told me not to worry as they always change the oil. Well... the oil was never changed and it has been over 7500 miles since it was changed last. We took it for a test drive, and the air conditioning was blowing hot moist air- finally some cool air came out and we were told it was fine- it just needed to cool-up. Well it is NOT fine. With the temp on the lowest, every few minutes the air comes out hot and wet with a blast of mold and mildew. My husband had an asthma attack on the way home from the mold, and we drove the rest of the way with all the windows open. We were also sent out of the dealership with less than 1/2 a tank of gas. All our previous Kia cars were delivered with full tanks. We have been loyal Kia customers for many years with both Rick Case and Phil Smith dealerships. We assumed that Hollywood Kia would conduct business in a similar manner. When we called to voice our problems we were directed to bring the car back. I asked if I would be given a loaner while the work was being done, and I was told that Hollywood Kia does not give loaners. BOTH Rick Case and Phil Smith give loaners for service work. I asked if I could take the car to my local dealer (Phil Smith) so they could give me a loaner or drive me home- I was told no. My complaints might seem minor, and with 13,000 miles, the car is still under warranty, but it is the attitude and policies of Hollywood Kia that I find fault with. If you don't know the answer to a direct question- do not just tell the customer what they need to hear to make the sale. More

No pressure ....time to think. Got a great car at a great price and salesman Michael Boudreaux from Hollywood Kia was outstanding. His overall knowledge of the "soul" was very true Got a great car at a great price and salesman Michael Boudreaux from Hollywood Kia was outstanding. His overall knowledge of the "soul" was very true. More

Outstanding and Timely Process Danilo, our salesman, respected our time and had us in and out in two hours. The entire process was seamless and efficient. Everyone at the dealership Danilo, our salesman, respected our time and had us in and out in two hours. The entire process was seamless and efficient. Everyone at the dealership was professional and friendly. I look forward to using their service department. More

Awesome service once again My car was destroyed in an accident, my beautiful KIA Forte that I had purchased. But Lillian came to my rescue, 3 days later I drove away with anothe My car was destroyed in an accident, my beautiful KIA Forte that I had purchased. But Lillian came to my rescue, 3 days later I drove away with another brand new KIA Forte. Their service is so great that I got my daughter's to purchase one also. Lillian is an asset to the Hollywood KIA company. More

They Promise and Don't Deliver Bought a 2015 Nissan Altima they Said they would Put 4 Tires, Alignment and Balance. First they didn't order the tires I had to go personally to the d Bought a 2015 Nissan Altima they Said they would Put 4 Tires, Alignment and Balance. First they didn't order the tires I had to go personally to the dealer so they can order it. When I took the car for service and they didn't want to align the car even I had a Text from the Sales person Danilo I called the Sales Manager Sebastian Uribe and he was very rude he told me that if Danilo told me that I should tell him to pay for it than he hung up the Telephone. I got an email from the General Manager 2 weeks ago and he was going to get back to me! I'm still waiting!! They will say anything just to sell you a car !!! They are a fraud I would never purchase or service a car with them!! More

Excellent service Great experience we have bought several cars at holly wood kia Carlos Salazar is an excellent salesman has great attitude and makes u feel like family Great experience we have bought several cars at holly wood kia Carlos Salazar is an excellent salesman has great attitude and makes u feel like family dealer is great I highly recommend to anyone looking to buy car !!! More

Low hassle way to buy a car Good experience thanks to the low pressure attitude of the Dealership. Salesman; Andrew had great followup. The car was detailed so well it looked an Good experience thanks to the low pressure attitude of the Dealership. Salesman; Andrew had great followup. The car was detailed so well it looked and smelled like a new not pre-owned vehicle. More

Effective efficient caring Hector is excellent at helping customers and is patient and perseverant. He spent much time helping me and explaining what was happening. He represent Hector is excellent at helping customers and is patient and perseverant. He spent much time helping me and explaining what was happening. He represents the best of customer service. More

First new car for my father Leo worked k diligently over the time span of a few weeks to get the best price possible. Loving the new car, especially with the warranty that KIA pr Leo worked k diligently over the time span of a few weeks to get the best price possible. Loving the new car, especially with the warranty that KIA provides. More