Hollywood Kia - Service Center

I purchased a used car, a Kia Sorento, from the Kia Hollywood auto dealership. The vehicle was available, but it needed an oil change, two new tires, new windshield wipers, and some minor paint touch-u Hollywood auto dealership. The vehicle was available, but it needed an oil change, two new tires, new windshield wipers, and some minor paint touch-ups (dents). The transaction took place on a Saturday and lasted from 2:00 PM to 9:00 PM. That same day, the only service they were able to complete was a car wash. They told me to bring the car back during the week to finish the remaining work. I returned the car the following Friday, dropping it off at 9:00 AM. By 6:00 PM, I still hadn’t received any updates, so I had to reach out myself. That’s when they informed me that the assigned mechanic didn’t show up to work that day. No one bothered to inspect the car when I dropped it off, and had I not followed up, no one would’ve informed me of anything. After a lot of back-and-forth and having to argue with a manager, they finally returned the car to me the following Wednesday. The salesperson had told me everything was ready and the manager would be present, but when I arrived, he wasn’t there—it turned out he was off that day. The communication was terrible. Customer service was non-existent. If I didn’t know my rights and hadn’t stood my ground, my car would probably still be there. I do not recommend this dealership if you’re looking for a secure, smooth, and efficient transaction. More

Service was better than before but it can be faster I think in my personal opinion. think in my personal opinion. More

Brandon Forrest was a great service advisor. He was friendly, courteous and accommodating to our needs. He was friendly, courteous and accommodating to our needs. More

Brandon was incredibly helpful. He was efficient and the entire team was exceptional. They were fast and did an excellent job. He was efficient and the entire team was exceptional. They were fast and did an excellent job. More

The advisors are rude and didn't want to answer my question my advisor Kevin wasn't due to all the changes with staff and owners attitudes when my lease is up I'm done with Hollywood kia question my advisor Kevin wasn't due to all the changes with staff and owners attitudes when my lease is up I'm done with Hollywood kia More

I have been using for years. ..last 4 cars have been bought from there.love you guys ..last 4 cars have been bought from there.love you guys More

I’ve been leasing cars at this location for over 5 years now. I’m on my second lease with Hollywood Kia. I came in for an oil change met Jason Raffo was very professional and curtoius. I had only scheduled now. I’m on my second lease with Hollywood Kia. I came in for an oil change met Jason Raffo was very professional and curtoius. I had only scheduled a oil change but I had received a leet in the mail for a software recall Jason was kind enough to accommodate the recall with my oil change and explained it would take longer and I was aware but also pleased I didn’t have to make a separate appointment. My last visit last year for an oil change wasn’t the best experience and was a very long wait but this past visit was really great thank you Jason Raffo hope to have you as my advisor next visit. I was also please to see Kermit on the sales floor who assisted me with my second lease great sales person amazing experience overall thank you Hollywood Kia. More

Great experience and my service advisor was very helpful and present with everything I needed. and present with everything I needed. More

Good service, good attention, good attitude. The customer is the priority. Fast service. The organization The customer is the priority. Fast service. The organization More

I apologize Kermit was a 5. The dealership with inventory was a 3 Kermit went all out to make this deal work. The dealership with inventory was a 3 Kermit went all out to make this deal work. More