Holm Automotive Center Inc

Holm Automotive Center Inc responded

Thank you so much for your kind words and loyalty to Holm Automotive! Treating our customers like family is one of our core values, and we're thrilled to know that you have consistently experienced this during each visit. It's an honor to have earned the business and trust of your entire family, servicing all of your vehicles. We are committed to providing exceptional service and maintaining long-lasting relationships with our customers. Your continued support means a lot to us, and we look forward to serving you and your family for many years to come. If there's ever anything we can do to further assist you or if you have any questions, please don't hesitate to reach out. Thank you again for your wonderful review, and we appreciate the opportunity to serve you and your family at Holm Automotive. - Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for taking the time to leave a review of your recent service visit at Holm Automotive. We're thrilled to hear that you found our service to be friendly and that you appreciated the nice accommodations. We understand the importance of honoring set appointment times, and we strive to provide timely and efficient service to all of our customers. We're glad that we were able to get your vehicle in at the scheduled time, allowing for a smooth and convenient experience. Maintaining cleanliness is a priority for us, and we're glad that you noticed our efforts in keeping our facility clean and presentable. If there's anything else we can do to assist you or if you have any further automotive needs, please don't hesitate to reach out. We're here to help. Thank you for choosing Holm Automotive, and we look forward to serving you again in the future! - Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for sharing your feedback about your recent visit to Holm Automotive. We're delighted to hear that we were able to accommodate you even before your scheduled appointment and complete the oil change within an hour. Efficiency and timeliness are important to us, and we strive to provide prompt service without compromising quality. We understand that your time is valuable, and we're glad we could complete the oil change quickly so that you could get back to your day. If there's anything else we can assist you with in the future or if you have any further automotive needs, please feel free to reach out. We're here to help. Thank you for choosing Holm Automotive, and we look forward to serving you again in the future! - Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for sharing your positive experience with Holm Automotive. We're delighted to hear that you appreciate the convenience of being able to get your car serviced in Abilene. We strive to provide excellent service and convenience to our customers, and we're glad that we could meet your expectations. It's wonderful to know that our team has been friendly and helpful both over the phone and in person. We believe in creating a welcoming and approachable atmosphere for our customers. If there's anything else we can assist you with or if you have any further automotive needs, please don't hesitate to reach out. We're here to help. Thank you for choosing Holm Automotive, and we look forward to serving you again in the future! - Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Gerri, thank you so much for taking the time to share your positive experience with us at Holm Automotive. We're thrilled to hear that our team was able to quickly assist you with your pickup troubles and get your vehicle up and running smoothly again. At Holm Auto, providing prompt and reliable service to our customers is a top priority, and we're glad to know that we were able to accommodate your needs even without an appointment. We understand the importance of having a trustworthy and dependable dealership for vehicle maintenance, and we're honored that you consider us as your go-to choice. We are here to support you and your vehicles whenever you need assistance. If you have any further questions or require any future maintenance or repairs, please don't hesitate to reach out to us. We'll be more than happy to help. Thank you once again for your wonderful feedback and for choosing Holm Automotive. We look forward to serving you for many more years to come. - Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you so much for sharing your recent service visit experience at Holm Automotive! We understand how inconvenient it can be to encounter car troubles, especially while on a trip to visit your parents. We're glad that you chose our service center to help address the issue. Our team at Holm Automotive is dedicated to providing efficient and reliable service, and we're thrilled to hear that we were able to quickly diagnose the issue with your car and resolve it promptly. Getting your car back in working order on the same day is certainly a result we strive for, and we're delighted that we could meet your expectations. We truly appreciate your kind words and recommendation. Should you require any further assistance in the future or have any additional feedback, please don't hesitate to reach out. We'll be more than happy to assist you. Safe travels, and we hope to have the opportunity to serve you again in the future! - Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for taking the time to share your feedback about your service visit at Holm Automotive! We're delighted to hear that you had an exceptional experience and that Chuck Loader made a positive impression on you. We appreciate your loyalty and the trust you place in us by choosing Holm's repeatedly. Our team is committed to providing outstanding service, and we're glad to know that Chuck's assistance played a significant role in your satisfaction. We look forward to serving you again in the future! - Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for sharing your positive experience with Josh and Jamie at Holm Automotive! We're thrilled to hear that they provided you with excellent service and kept you well-informed throughout your visit. It's great to have go-to guys like them who are both wonderful and informative. We appreciate your feedback and look forward to assisting you in the future. - Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Mr. Baer, The $2,260.81 we are asking for is simply the first $2,260.81 check that you personally cashed. This check came from the insurance company and should have been applied to the repair in our shop. We even have the legal “Direction to Pay” document that you signed agreeing to pay us the $2,260.81. You have admitted to this fact saying that you had already spent the money and were even working on a payment plan with our company before changing your initial 5 Star review on DealerRater to this 1 Star negative review. (You were clearly happy with the work!) The fact you were working on a payment plan with our staff, which we have in writing, validates that you knew you owed the money. If you are under the impression that the insurance company would pay us the full amount of the authorized repair plus send you a check for $2,260.81 then you are clearly mistaken. We did the repairs in good faith and for the exact amount authorized by the insurance company and look forward to quick settlement of this matter. Thank you, The Staff at Holm Automotive Center

Fowlweather32 responded

Then explain the jump from the original quote of $5k to $7500 , then up to $10k????? This xx about “ we seen more stuff that needed done” is complete xx! #1 You did not do your job with the initial estimate ( which means you’re idiots and do not know how to do an estimate) #2 Because it was an insurance job AFTER YOU HAD TRUCK IN YOUR SHOP AND STARTED WORK you just kept raising the bill! I have a receipt that says PAID IN FULL 0 DUE that was handed to me by Chuck. I even double check to make sure nothing was do! So someone is incompetent and didn’t do there job correctly now trying to bill me for their mistake! I went to auto body school, I know what the job on my truck intelled, and the work that you guys did IS NOT a $10k show car paint job. Keep going… this is just the beginning. Already contacted the BBB, have made several other reviews, and will gladly see you in court! I HIGHLY recommend not doing business at HOLM AUTOMOTIVE! I NEVER AGREED to any written payment plan! Now you’re just lying!!! I was fine with the work until you started wanting more money 2 WEEKS after I had my truck! Also it took 5weeks longer than quoted. And as for “clearly “ being happy with the work, yes I was happy with a $5k paint job for the quality you guys provided- I WAS NOT, AND AM NOT HAPPY with a $5k job that was billed out at $10k!!! Has Chuck ever even been to body school??? Or was he just transferred to that department?? I’ve grown up around cars that most of you have no idea what it even involves to be a $100k+ show car. A $10k or more is paint job is part of what it. Which IS NOT what you provided on my truck

Holm Automotive Center Inc responded

Thank you for sharing your positive review of your service visit at Holm Automotive! We're thrilled to hear that you found our team to be good people to work with and that you received very good service. We appreciate your kind words and are delighted to know that you plan on coming back for all your automotive needs. Our team is dedicated to providing exceptional customer service, and we look forward to assisting you again in the future. Don't hesitate to reach out if you have any further questions or concerns. - Sincerely, the Holm Automotive Team of Abilene.