Holm Automotive Center Inc

Holm Automotive Center Inc responded

Gerri, thank you for sharing your review of your service visits at Holm Automotive! We're honored to have earned your trust and loyalty when it comes to taking care of your vehicles. At Holm Automotive, we understand the importance of reliable and trustworthy vehicle service. We strive to provide exceptional care and service, no matter what your vehicle needs may be. Your satisfaction is our priority, and we're glad to know that you can always depend on us to meet your vehicle service requirements. If you have any further questions or need any assistance in the future, please don't hesitate to reach out. We're here to help and provide ongoing support for all your automotive needs. Thank you for choosing Holm Automotive, and we look forward to continuing to serve you and your vehicles with the utmost care! - Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for sharing your review of your service visit at Holm Automotive! We're thrilled to be your go-to dealership for all your automotive needs. It's wonderful to hear that you had a great experience with all departments at our dealership. Our team works hard to provide exceptional service in all areas, whether it's sales, service, or any other automotive-related assistance you may need. Your continued trust and loyalty mean a lot to us. We're committed to maintaining the highest standards and ensuring that your needs are met with excellence. If you have any further questions or need any assistance in the future, please don't hesitate to reach out. We're here to help and provide ongoing support. Thank you for choosing Holm Automotive, and we look forward to serving you again for all your automotive needs! - Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Foremost, thank you for the 5-star review despite not having met your expectations. That's an indication to me that you've enjoyed excellent service in the past and are very sincere in your comments. We sincerely apologize for the failure to properly communicate on your recent visit. We will use this review as a coaching opportunity and a stark reminder for all our service consultants that helping our clients meet the demands of their lives requires solid communication. We look forward to your next visit and wish you safe travels. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Greg, thank you for sharing your review of your service visit at Holm Automotive! We appreciate your trust in us to handle multiple oil changes over four days, and we're glad to hear that Jamie made the process smooth for you. Our team understands the importance of efficiency and providing a seamless experience for our customers. If you have any further questions or need any assistance, please don't hesitate to reach out. We're here to help and provide ongoing support for all your automotive needs. Thank you for choosing Holm Automotive, and we look forward to serving you again in the future! - Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for sharing your review of your car purchase experience at Holm Automotive! We're delighted to hear that Mandi provided you with exceptional service and demonstrated great kindness and knowledge throughout the process. At Holm Automotive, we strive to have a team that is not only knowledgeable but also dedicated to understanding your specific needs and finding the best fit for you. We're glad to know that Mandi was able to assist you in finding a vehicle that met your requirements and provided you with the necessary information to make an informed decision. If you have any further questions or need any assistance, please don't hesitate to reach out. We're here to help and provide ongoing support. Don't forget, when you purchase a vehicle from Holm Automotive, you also get a fantastic benefit: 2 years of complimentary maintenance! To take advantage of this amazing offer, simply get in touch with your sales rep or our service department to book your first oil change and keep your ride cruising smoothly. You can sit back and relax, we've got everything covered! - Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

We appreciate your patronage and great comments on this review. Sometimes the things happening at GM are outside of our control and we just have to trust our parent company to have everyone's best interest at heart. That being said if you truly wish to let GM know your thoughts you can visit them at https://www.gm.com/company/contact-us for contact information. They are good listeners and would appreciate your feedback. Safe Travels - Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for taking the time to share your review of your car purchase experience at Holm Automotive! We greatly appreciate your continued trust and loyalty as a customer. We're thrilled to hear that you've had positive experiences with us over the years, both in sales and service. Providing exceptional customer service is at the forefront of our goals, and we're glad to know that we've consistently met your expectations. If you have any further questions or need any assistance, please don't hesitate to reach out. We're here to help and provide ongoing support. Thank you for choosing Holm Automotive, and we look forward to serving you for many more years to come! Don't forget, when you purchase a vehicle from Holm Automotive, you also get a fantastic benefit: 2 years of complimentary maintenance! To take advantage of this amazing offer, simply get in touch with your sales rep or our service department to book your first oil change and keep your ride cruising smoothly. You can sit back and relax, we've got everything covered! - Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for taking time to review the store with such a high score and helpful remarks! It's customer insights like this that encourage the team to find ways to anticipate what customers are looking for. Don't forget, when you purchase a vehicle from Holm Automotive, you also get a fantastic benefit: 2 years of complimentary maintenance! To take advantage of this amazing offer, simply get in touch with your sales rep or our service department to book your first oil change and keep your ride cruising smoothly. You can sit back and relax, we've got everything covered! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

We're glad to hear you found Chris and the team so knowledgeable and helpful! This means allot to our staff as they pride themselves on the attention put into every customer. Don't forget, when you purchase a vehicle from Holm Automotive, you also get a fantastic benefit: 2 years of complimentary maintenance! To take advantage of this amazing offer, simply get in touch with your sales rep or our service department to book your first oil change and keep your ride cruising smoothly. You can sit back and relax, we've got everything covered! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for taking time to share your shopping experience with the online community. Dealer Rater sets the 15 Word minimum to encourage consumers to share more information and to prevent fake automated reviews. Thanks for enduring to give the team such great remarks! See you next time! Sincerely, the Holm Automotive Team of Abilene.