Holm Automotive Center Inc

Holm Automotive Center Inc responded

Hello, and thank you for the honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. I have asked the fixed ops manager to reach and see where we can improve. Thank you for the candid feedback. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Audrey, thank you for taking the time to share your positive experience with Holm Automotive! We're delighted to hear that everyone involved in your interaction with us was kind and made an effort to keep you updated throughout the process. Providing excellent customer service and keeping our customers informed are top priorities for us. We appreciate your feedback and value your satisfaction. If you have any further questions or need any assistance, please don't hesitate to reach out. Thank you once again for choosing us, and we hope to have the opportunity to serve you again in the future! - Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you so much for your positive review of Holm Automotive! We're delighted to hear that you had a great experience with our friendly and helpful staff. Providing excellent customer service is a top priority for us, and we're glad to know that our team made you feel welcome and supported. We understand the importance of keeping you informed about your car's status, and we're thrilled that our communication met your expectations. It's also fantastic to hear that our body shop repairs were perfect. We strive for top-notch quality and attention to detail in all our work. Thank you once again for choosing us, and we look forward to serving you in the future! - Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Faith, thank you for taking the time to share your experience with Holm Automotive. We are thrilled to hear that we were able to assist you during your unexpected car breakdown on your way to Colorado. Our team always strives to go above and beyond to ensure our customers' satisfaction, and we're delighted that we could get you back on the road within 24 hours. Safety is our utmost priority, and we're glad that we were able to identify and address an additional issue that could have potentially endangered your well-being. It's fantastic to know that our team, led by Jamie, provided you with professional, courteous, and solution-oriented service. We will make sure to pass along your kind words to Jamie and the rest of the team. Your appreciation and recommendation mean the world to us. We take pride in delivering excellent service, and it's incredibly rewarding to know that we met your expectations. Should you ever require assistance in the future or have any further feedback, please don't hesitate to reach out. We're here to help! - Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for acknowledging our three newest members of the collision center with such a positive review! Chuck, Rick, & Megan know the importance of quality work and customer service and we are delighted you noticed! We look forward to your next visit, Sincerely, the Holm Automotive Team of Abilene!

Holm Automotive Center Inc responded

Thank you for the great review! We are so glad you feel comfortable working with our team to resolve any concerns. This is a proud team with high morals, expert skills, solid core values and a focused mission. Our pride comes from doing good work, the benefit is fantastic customers like yourself! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for the kind words of endorsement for Carter and your on going patronage with Holm. We appreciate the candid review and apologize for not having consistency in customer service across your entire shopping experience. We never want any one to feel uncomfortable in the process and it is with sincere regret you had documentation issues in conjunction with poor customer service. Our General Manager has been sent the concern for review and we appreciate your time in letting us know. Don't forget, when you purchase a vehicle from Holm Automotive, you also get a fantastic benefit: 2 years of complimentary maintenance! To take advantage of this amazing offer, simply get in touch with your Carter or our service department to book your first oil change and keep your ride cruising smoothly. You can sit back and relax, we've got everything covered! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for the outstanding review and patronage! Carter will appreciate your kind words of endorsement & the whole team hopes you have a fantastic summer in your new ride! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for taking the time to share your positive experience with Holm Automotive. We are thrilled to hear that our staff has provided you with professional and courteous service. Our team takes pride in delivering excellent customer service, and it's rewarding to know that we have earned your trust. We understand the importance of timely maintenance and repairs for your automobile, and we're delighted that our maintenance department has consistently delivered excellent and speedy work. We strive to ensure that your vehicle receives the highest level of care and attention to keep it running smoothly and safely. Your trust in us to handle the maintenance and repairs of your automobile means a lot to us. We are committed to maintaining that trust and providing you with reliable and efficient service in the future. Should you have any further needs or if there's anything else we can assist you with, please do not hesitate to reach out. We're here to help! - Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Congratulations on your new vehicle! Thank you for taking the time to leave a positive review of Holm Automotive! We're thrilled to hear that you had a great experience with us and that we treated you well. Providing excellent customer service and ensuring that all your questions are answered is a top priority for us. We're glad to know that our team was able to assist you not only during the purchase of your truck but also with any questions you've had since then. We're here to support you even after the sale, and we're delighted that we could be of help. Don't forget, when you purchase a vehicle from Holm Automotive, you also get a fantastic benefit: 2 years of complimentary maintenance! To take advantage of this amazing offer, simply get in touch with your sales rep or our service department to book your first oil change and keep your ride cruising smoothly. You can sit back and relax, we've got everything covered! - Sincerely, the Holm Automotive Team of Abilene.