Holm Automotive Center Inc

Holm Automotive Center Inc responded

Thank you for your feedback! We're pleased to hear that you were satisfied with the work done in our body shop. We strive for professionalism, friendliness, and meticulous attention to detail in all our repairs. We are industrious in our efforts to provide excellent service. We appreciate you taking the time to share your positive experience. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your positive feedback and for highlighting Chuck Loader's exceptional service. We're delighted to hear that Chuck's kindness, attentiveness, and professionalism have consistently exceeded your expectations. We're proud of his commitment to addressing any concerns promptly and effectively. Chuck's actions exemplify our core values of customer care and trustworthiness. We appreciate your continued patronage and look forward to serving you and your vehicles in the future. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

That's fantastic to hear! We're glad we could get your Chevy Traverse repaired quickly and efficiently, getting you back on the road the same day. Our team strives for industriousness and determination in providing timely service. Thank you for your positive feedback. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

We're delighted to hear you had such a positive experience with our service department, especially with Chuck Loader! Providing clear explanations and estimates before starting any work is a crucial part of our commitment to trustworthy service and customer care. We strive to excel in every aspect of our service, and your perfect scores across the board confirm we're on the right track. Thank you for your feedback! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

It's wonderful to hear that we were able to resolve the issue with your vehicle, even though it turned out to be non-mechanical. At Holm Automotive Center, we take our commitment to trustworthiness and customer care very seriously. We believe in standing behind the vehicles we sell and ensuring our customers are satisfied. We appreciate you acknowledging the efforts of Chuck Loader, William Wobbeking, and Noe Grullon. We are dedicated to building meaningful relationships with our clients, and your feedback reinforces that we are living up to our core values. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

That's fantastic to hear! We're thrilled that your online and phone negotiation translated into a seamless and positive in-person experience. We strive to provide transparent and efficient service, and it sounds like Carter Taplin, William Wobbeking, and Cedric Sala truly exemplified our commitment to customer care and trustworthiness. We're especially glad that you felt no pressure and appreciated the straightforward process. We value your recommendation! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

It's wonderful to hear that you've consistently received good service from us! We're thrilled that our team, especially Chuck Loader, has been helpful and efficient. Your perfect scores for workmanship, service time, and communication truly reflect our commitment to excellence and customer care. We appreciate your kind words and are dedicated to maintaining this level of service for you and all our customers. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

We're so glad to hear that you had a pleasant experience working with Michelle Holt! Her friendliness and knowledge reflect our commitment to customer care and professional growth. We strive to make every sales visit a positive one. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your feedback. We're glad to hear that Josh was helpful and communicative during your recent repairs. We understand your frustration regarding the $3,000 repair bill for your GMC Terrain within a year of purchase. We strive to provide reliable vehicles and service, and we regret that your experience did not meet those expectations. We are determined to always improve. We appreciate you bringing this to our attention. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Dear John and Cindy, Thank you so much for sharing your extraordinary experience with us. We are deeply touched by your kind words and are truly grateful that Michelle Holt and our service team were able to assist your wife during such a stressful time. Your story perfectly exemplifies our core values, particularly "Concern for Others" and "Customer Care." We understand that being stranded and needing immediate help can be incredibly overwhelming, and we are committed to providing exemplary service in every situation. Michelle's dedication to ensuring your wife's comfort and safety, from arranging lodging to coordinating transportation for your horses, reflects our commitment to going above and beyond for our clients. Additionally, our service team's diligence in preparing your new truck and trailer demonstrates our "Industrious" nature and our commitment to "Trustworthy" service. We are proud that we could provide you with a seamless and supportive experience during a difficult time. We are also happy to hear that the KHP was helpful to your wife. We believe in building meaningful relationships based on trust, fairness, value and quality, and we are honored that you felt this during your time with us. Thank you again for your wonderful feedback. We’re glad we could help get you back on the road. Sincerely, the Holm Automotive Team of Abilene.