Holm Automotive Center Inc

Holm Automotive Center Inc responded

Thank you for taking the time to leave a review! We're happy to hear that you experienced good, courteous, and prompt service during your recent visit for car service and tires. At Holm Automotive Center, we strive to provide a positive and efficient service experience for all our customers, and we appreciate you recognizing our team's efforts. We understand your question about the cost of the lug nuts. Lug nut pricing can vary depending on several factors. We would be happy to discuss the specific lug nuts used on your vehicle in more detail and explain the reasoning behind the cost. Please don't hesitate to contact our service department directly at 785-263-4000. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for taking the time to leave this positive review and for recognizing Josh's excellent service! We appreciate you mentioning that he provided helpful suggestions without being pushy. At Holm Automotive Center, our core value of Customer Care is paramount. This means listening to your needs and concerns and providing honest recommendations, while respecting your decision-making process. We're proud that Josh exemplifies this value in his interactions with customers. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Greetings Mr. Jimerson, A huge thank you for your loyalty and this fantastic review! We are truly honored that you choose Holm Automotive Center for all your automotive needs and that you consider us the BEST. At Holm Automotive, our mission is to create meaningful relationships based on Trust and Quality service, and your continued patronage is a testament to our success. Our team is determined to deliver an outstanding experience every time you visit. This reflects our core values of Customer Care and Excellence in everything we do. Knowing that we consistently exceed your expectations motivates us to keep improving. We look forward to your next visit! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for the fantastic review! We are thrilled to hear that you consider Holm Automotive Center's service department the best you've used in years. At Holm Automotive, our mission is to provide Quality service with Trust and Transparency. Your feedback confirms we're on the right track. Our core value of Professionalism is evident in the courteous and efficient service you experienced. We take pride in having a team that is knowledgeable and dedicated to exceeding customer expectations. We hope to see you soon! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for the fantastic review! We're thrilled to hear that the team at Holm Automotive Center was both respectful and willing to work with you on your needs. At Holm Automotive, our core value of Teamwork is essential. We believe that by working together, we can achieve the best possible outcome for every customer. It sounds like our team exemplified this value by collaborating to find a solution that met your specific needs. Customer Care is another core value we take very seriously. This means treating you with respect and being understanding of your situation. We're proud that the team made you feel valued and listened to throughout the process. We appreciate you acknowledging that the team was willing to work with you. This reflects our Determination to find solutions and ensure a positive experience for every customer. Thank you for choosing Holm Automotive Center. We look forward to seeing you again in the future! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for taking the time to leave this wonderful review and for recognizing Caysen's exceptional service! We're thrilled to hear that your experience leasing a new vehicle was positive. At Holm Automotive Center, our core value of Customer Care is paramount. This means listening attentively to your needs and working hard to find the perfect fit. We're proud that Caysen exemplifies this value in his interactions with customers. Caysen's Professionalism and Knowledge are evident in his ability to explain the leasing process clearly and answer your questions thoroughly. We strive to have a team that is both knowledgeable and personable, which creates a comfortable and informative experience for our customers. Please don't hesitate to reach out if you have any questions about your new lease or need any future service for your vehicle. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for taking the time to leave this positive review! We're thrilled to hear that you're very pleased with the service and quality of work done on your vehicle. At Holm Automotive Center, our mission is to provide Quality service in every area of our business, and your repeat business is a testament to our success. Our core value of Determination is evident in our commitment to consistently exceeding customer expectations. We're proud that our body shop team consistently delivers a good job, ensuring your vehicle is repaired to the highest standards. Thank you for your continued trust and loyalty. We look forward to being your go-to body shop for all your vehicle's needs! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your positive feedback! We're thrilled to hear that you were very satisfied with our service department and found them to be Professional, Respectful, and Prompt. At Holm Automotive Center, our mission is to create meaningful relationships based on Trust, Fairness, Value, and Quality in every area of our business. This includes providing exceptional service in our service department. We can't wait to see you again, have a great day. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for the incredibly kind words! Hearing that Holm Automotive Center has been a wonderful place for you for over twenty years truly warms our hearts. At Holm Automotive, our mission is to build meaningful relationships, and it sounds like we've become an extended part of your family. That means the world to us. Our core values of Trust and Concern for Others are central to this mission. We strive to create a welcoming and reliable environment where our customers feel valued and cared for, just like family. Knowing we've achieved that for you over two decades is incredibly rewarding. Thank you for your continued loyalty. We look forward to being your automotive partner for many years to come! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for taking the time to leave this fantastic review! We're thrilled to hear that you experienced a clean facility, friendly staff, and a willingness to work with you. At Holm Automotive Center, we value your business and strive to create a welcoming and comfortable environment for all our customers. Our core value of Customer Care is paramount, and it includes ensuring our facilities are clean and professional. We're happy to hear our staff met this expectation. We are also committed to clear communication. Knowing what's happening with your vehicle is important, and we appreciate you mentioning that the staff explained things thoroughly. This reflects our core value of Concern for Others. We want our customers to feel informed and confident throughout the service process. Additionally, we're glad the team was willing to work with you. This demonstrates our focus on Trust and building positive relationships. Thank you for choosing Holm Automotive Center. We look forward to serving you again in the future! Sincerely, the Holm Automotive Team of Abilene.