Holm Automotive Center Inc - Service Center

Holm Automotive Center Inc responded

Thank you for your fantastic five-star review! We're so pleased to hear that Chuck Loader is always courteous and willing to help you get your service needs met on a timely basis. Your feedback perfectly highlights Chuck's dedication to Customer Care and our commitment to efficiency. We're always quick and do a thorough job, and we're very willing to be concerned about your wants and needs. It's wonderful that he consistently provides such a positive and helpful experience for you. We appreciate you recommending our dealership! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your feedback! We're glad you found our dealership clean with a nice waiting area and experienced great quality work. We also appreciate you acknowledging our apology regarding the parts being more expensive than initially quoted. We understand that unexpected cost changes can be frustrating, and we value your understanding. We're pleased that Haley Swanson provided excellent service communication throughout your visit. Our team strives to be quick and do a thorough job, and we are very willing to be concerned about your wants and needs. We appreciate your business and hope to serve you again. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your fantastic five-star review! We're so pleased to hear that Holm has a great service department and that you trust us with all your cars. It's wonderful that we keep you updated on your car's status and never try to sell you unneeded items. This truly highlights our commitment to Trust, Fairness, and Customer Care. We pride ourselves on being always friendly and professional, and it's great to know that Jamie Avers and Chuck Loader exemplify these qualities. We're always quick and do a thorough job, and we're very willing to be concerned about your wants and needs. We appreciate your high recommendation! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for the great review and kind remarks about Chuck's ability to keep you informed throughout the process. We appreciate your business and hope to see you again in the future! Safe travels this summer! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your feedback! We're thrilled to hear that Chuck Loader was very helpful in promptly scheduling your service and that your issue was resolved the same day you called. Your experience highlights our commitment to efficiency and excellent "Customer Care." We know how important it is to address vehicle issues quickly, and Chuck's ability to get you in and resolved so swiftly truly exemplifies our team's dedication and our "Determination" to serve you effectively. We are always quick and do a thorough job, and very willing to be concerned about your wants and needs. We appreciate you choosing Holm Automotive Center for your service needs! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you Eric for your fantastic five-star review! We are so pleased to hear that Chuck Loader's knowledge and expertise are the reasons you consistently return to Holm Automotive Center for service, especially with your 2010 car with 150,000 miles. Chuck's ability to accurately diagnose mechanical issues truly exemplifies our core value of "Professional Growth," as he continuously hones his skills to serve our customers. Your long-standing loyalty, stemming from purchasing and consistently servicing your vehicle with us, highlights our commitment to building "Trustworthy" relationships and providing exceptional "Customer Care" over the long term. We are always quick and do a thorough job, and we are very willing to be concerned about your wants and needs, which Chuck clearly demonstrates. We appreciate your kind words and look forward to continuing to provide you with excellent service for many more years to come. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your wonderful feedback! We're so pleased to hear that you always receive great service for your vehicles when you bring them to our service department for repairs or maintenance. This consistent positive experience truly reflects our dedication to "Customer Care" and our mission to provide "Quality" service in every area of our business. We are always quick and do a thorough job, and we are very willing to be concerned about your wants and needs. We appreciate your continued trust in the Holm Automotive Team for your vehicle needs! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your review! We're glad to hear you had no problems and that Haley kept you well-informed throughout your service. It's great to know you felt confident about what was going on and that we did a great job. We appreciate you saying you'll be back! Haley's excellent communication truly reflects our commitment to "Customer Care" and building "Trustworthy" relationships with our clients. We strive to be always quick and do a thorough job, and we are very willing to be concerned about your wants and needs. We look forward to seeing you again for your future service needs. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for sharing your experience! We're so glad we could assist you when you were traveling, especially after your initial difficulty finding service elsewhere. It's wonderful to hear that Jamie was able to work you in and that Lance greeted you, leading to your truck being fixed the very next morning. Your story truly highlights our commitment to Customer Care and Concern for Others. We understand that vehicle troubles on the road can be incredibly stressful, and our team is determined to help. Jamie's flexibility and the prompt service you received demonstrate our dedication to being quick and doing a thorough job, always willing to be concerned about your wants and needs. We're delighted to know you found our team wonderful and that we could help you get back on your way. Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Thank you for your feedback! We're glad to hear that Lance Gentry addressed your issue effectively and provided you with a clear explanation. It's fantastic to know that your experience was even better than your oil change visit! Lance's commitment to clearly explaining things and resolving issues highlights our core value of Customer Care and our dedication to ensuring you understand the service performed. We are always quick and do a thorough job, and very willing to be concerned about your wants and needs. We appreciate you choosing Holm Automotive, and we're happy we could improve your experience. Sincerely, the Holm Automotive Team of Abilene.