Holm Buick GMC

Holm Buick GMC responded

Thank you for taking the time to share your incredible story! We are absolutely thrilled to hear that in a moment of crisis while traveling with your 5th wheel, you found your way to Holm Buick GMC in Salina, KS, and we were able to provide the exceptional service you needed. Your experience perfectly exemplifies our core value of Concern for Others. We are immensely proud of Theron, Wes, and Lucas Luchsinger for bending over backward to quickly diagnose and repair your truck despite the speed reduction warning. Getting you back on the road safely and efficiently, with a turnaround time from 12:30 PM to 5:30 PM, is a testament to their teamwork and determination to excel. Your perfect 5-star ratings across all categories are the highest compliment, and we truly appreciate you choosing to trust us when you needed help the most. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for the wonderful feedback! We are absolutely thrilled to hear that our team goes out of their way to accommodate you, performs excellent work, and is so nice and caring. Your perfect 5-star ratings for Price Transparency, Workmanship, and Service Time are a testament to our team's dedication to our core value of excel. We are especially proud that Jamie Disney provided you with such a positive experience! Sincerely, the Holm Automotive Team of Salina Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your outstanding review! We are absolutely delighted to hear that our Salina location has been very good at getting you timely appointments for your Enclave and that our team is very pleasant to talk to about any concerns or questions. Your perfect 5-star ratings across all categories are a wonderful affirmation of our core value of Customer Care and our commitment to excellence in service. We are especially proud that you recognize J.R. Marchbank, Tim Holm, and Josh Sare for providing you with a very pleasing experience. We appreciate your business! Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you, Shannon, for sharing your experience! We are so pleased we could assist you, especially while you were driving across the country with your two Newfoundlands. Your situation truly highlights our core value of Concern for Others. We are incredibly proud of Lucas for his determination to help you by quickly diagnosing the issue, arranging transportation for you and your large dogs, skillfully managing the GMC warranty process, and having your car ready exactly on time. We understand the stress of unexpected car trouble, and we are grateful we could provide you with a positive experience and peace of mind. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for your feedback! We are delighted to hear that you had a pleasant experience and that Theron Kelbert provided you with excellent customer service. We are committed to our core value of customer care, which includes being helpful and providing solutions, like transportation, to meet your needs while your vehicle is in service. We will be sure to pass along your kind words to Theron, Lucas Luchsinger, and Josh Sare. We appreciate your business! Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for the excellent review! We are so glad to hear that you had a good service visit and that everything was explained very well. Your 5-star ratings across the board are a wonderful affirmation of our commitment to **Customer Care** and our value of being **Trustworthy** through clear communication. We will be sure to share your kind words with **Derek Duncan**. We appreciate your business and look forward to welcoming you back! Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you, nallen, for your 5-star review! We are delighted to hear that you experienced **fast, friendly service** and that we were able to get you in and out within an hour. Efficiency and **Customer Care** are top priorities for us, and it's wonderful to know that **Theron** provided you with a great experience. We appreciate your recommendation and your business! Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for the five-star review, Steve! We are so pleased to hear that your warranty work was completed and that we could provide you with a loaner vehicle to help with the 50-mile trip. Getting you back on the road and on your way safely is at the heart of our Customer Care core value. We appreciate you choosing us and look forward to your next visit. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for the fantastic review! We are so pleased to hear that our team kept you well-informed and that Derek explained the additional work needed on your fleet vehicle so clearly. Our core value of Trust means we are committed to transparent communication. We are also happy to hear that your service was completed quicker than expected. We appreciate your business and look forward to serving you again. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for the wonderful review, Buffy! We are so pleased to hear that we have been very good at fixing the issues that have come up with your Chevy Colorado. Our team is determined to provide you with the highest Quality work possible. We will be sure to share your kind words with Lucas, Derek, and Josh. We appreciate your business and look forward to your next visit. Sincerely, the Holm Automotive Team of Salina.