Holm Buick GMC

You are a very courteous & caring dealer. And you listen to your customers. I would recommend you to anyone I know. And you listen to your customers. I would recommend you to anyone I know. More

Good and fast That's all I got for today Forget it for today thanks a lot today thanks a lot More

Friendly atmosphere. They treat you with respect! No high pressure from any of the departments, sales, service, or otherwise. They treat you with respect! No high pressure from any of the departments, sales, service, or otherwise. More

I have never in my life been treated so well at a dealership (and I am a senior). From the office staff, to the sales rep, finance dept, service dept they all treat you like family that they really c dealership (and I am a senior). From the office staff, to the sales rep, finance dept, service dept they all treat you like family that they really care about! Meeting the owner recently, it is understandable why this dealership is exceptional, he surrounds him with the best for customer service because obviously that is what he believes in. Highly recommend Holm!! More

Great customer service. Changed the oil and rotated the tires. Did a full check and gave it a clean bill of health. Changed the oil and rotated the tires. Did a full check and gave it a clean bill of health. More

My poor experience at Holms started with an $8,000 misquote from their service department for a common problem with 2017 Chevy Silverado's(design defect). My point being, it’s a common problem they “f misquote from their service department for a common problem with 2017 Chevy Silverado's(design defect). My point being, it’s a common problem they “fix all the time” yet they grossly misquoted? Companies I’ve worked for in the past and currently have misquoted as well and you know what happens? They eat it or some of it with an explanation and apology. This new quote amount pushed me into looking at new truck options to ease the financial burden. Which led me to the only positive experience I’ve had with Holms; the buying experience. After purchasing the 23 GMC Jan 7th 24 I’ve had 2 check engine lights on and 1 recall before 13k miles. 4 months not being able to use my remote start due to those check engine lights. I work too xxxx hard to pay too xxxx much to not be able to use the remote start on my 2023 GMC. Part of that was due to them not calling me after receiving the part like they said they would. As a Service Manager I take our customer relationships very seriously. When I know we’ve made a mistake or have an upset customer, I take extra time and care to ensure that customers sour taste of us is erased and quickly! I would have created a task in my task list as a reminder to follow up with that valuable customer. Holms has reached out multiple times, more so early on but recently as well to ask how I’m liking the truck. My response has always been the same. I don’t like the truck, here’s why and here’s where my frustration started. I was told by 2 employees that Holms “cared about the owning experience as well, not just the buying experience”. That has not been my experience. I reached out 9/11 to the salesman I purchased from who’s been promoted (great guy) and asked for a phone call. I was told he would call tomorrow and provided a good time but never received the call. Lease incentives will start in a few months and I needed to decide what my next move would be. Unfortunately, this is my experience with Holm Buick GMC. I will follow this with a review and call to GMC as well to let them know how their leased 2023 GMC is working for me. More

Friendly staff, excellent service. Got me in and out quickly and didn't break the bank Got me in and out quickly and didn't break the bank More

Had my initial oil change and tire rotation. Everything went good I would highly recommend Holm for service. Everything went good I would highly recommend Holm for service. More

Service went well but this is the 2nd time that I have had to return to the dealership due to them forgetting to give me something- this time was my lug remover for my tires had to return to the dealership due to them forgetting to give me something- this time was my lug remover for my tires More

Derek is always professional, helpful, informative and willing to accommodate my needs in a timely manner. willing to accommodate my needs in a timely manner. More