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Holm Buick GMC - Service Center

Salina, KS

4.7
604 Reviews
Call Service Center (785) 823-6372

604 Reviews of Holm Buick GMC - Service Center

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June 28, 2025

I love Derek Duncan, the best one, he always fix everything I need on my truck. More

by Ricardo Saucedo Joo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Luchsinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Hodges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Sare
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 30, 2025 -

Holm Buick GMC responded

We love hearing this! It's fantastic to know that Derek Duncan is "the best one" for you and consistently fixes everything your truck needs. His dedication to excellent workmanship truly highlights our commitment to Quality and ensuring outstanding Customer Care. We're proud to have him on our team! Sincerely, the Holm Automotive Team of Salina

June 27, 2025

They all are very nice at the Buick dealership on Ohio in Salina, from the front counter ladies to the guys in the back and my car is always taken care of well. I appreciate the Buick points also it helped More

by katrinavf2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don’t know his name but the other guy at the counter was a big help with me getting my points that I had earned. I appreciate all your help. Thank you.
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Jun 30, 2025 -

Holm Buick GMC responded

We are so thrilled to hear about your consistently positive experiences at Holm Buick GMC, Katrina! It's fantastic to know that everyone, from our front counter team to the folks in the back, makes you feel welcome and that your car is always well taken care of. Your appreciation for our Customer Care truly resonates with us, and we're especially glad the Buick points could provide some extra help when you needed it. Our team is Determined to keep up the good work and continue providing the excellent service you've come to expect. Thank you for your kind words! Sincerely, the Holm Automotive Team of Salina

June 24, 2025

Great service. Not sure who Derek is but the man I had contact with was great. Will be back. More

by Ahover72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 26, 2025 -

Holm Buick GMC responded

Thank you for your wonderful feedback! We're so pleased to hear you received great service and that the team member you worked with was fantastic. While Derek Duncan was noted on the review, we're glad that regardless of the name, you experienced our commitment to excellent Customer Care. We truly appreciate you saying you'll be back! Sincerely, the Holm Automotive Team of Salina

June 23, 2025

The service is fine but I was not impressed with trying to sell me things I didn't need. It was condescending. I am trying to build a relationship with your business for future purchases but do not appreci More

by nellebop4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Duncan
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 26, 2025 -

Holm Buick GMC responded

We're truly sorry to hear that your recent service experience left you feeling unimpressed and that our attempt to offer additional services came across as condescending. That's certainly not the relationship we aim to build with our clients, and it falls short of our commitment to Trust and Fairness. We want to ensure your concerns are heard and addressed. Our Service Manager, Lucas Luchsinger, would appreciate the opportunity to speak with you directly to better understand what transpired and to make things right. You can reach him at 785-823-6372. We are Determined to provide the excellent Customer Care you expect and deserve. Sincerely, the Holm Automotive Team of Salina

June 23, 2025

My car had been denied most maintenance services for most of the time I had owned it. It needed new parts and they were acquired without delay. It now runs like a brand new Swiss watch! super job, More

by Ben
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 26, 2025 -

Holm Buick GMC responded

We're absolutely thrilled to hear that your car is now running "like a brand new Swiss watch," thanks to Derek Duncan! It's fantastic that we were able to acquire the necessary parts without delay and get your vehicle back in top condition. This kind of result truly highlights our team's commitment to Excellence in workmanship and our dedication to providing exceptional Customer Care. We're so pleased that Derek could deliver such a "super job" for you. Thank you for trusting us with your vehicle! Sincerely, the Holm Automotive Team of Salina

June 22, 2025

Good customer servic provideed by,service manager. Also receptive to listening to my needs ok More

by Louis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Duncan
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 23, 2025 -

Holm Buick GMC responded

Thank you for your feedback! We're glad to hear you experienced good customer service. Our team is committed to providing excellent Customer Care in every interaction, and it's always rewarding to know we've succeeded. Sincerely, the Holm Automotive Team of Salina

June 22, 2025

I took my truck to your dealership approximately two weeks ago because I believe the motor had a miss in the engine. The technician supposedly checked it out and drove it and indicated that he did not d More

by Herbic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ethan Hodges
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 23, 2025 -

Holm Buick GMC responded

We're genuinely sorry to hear that you're unhappy with your recent service visit and that the issue with your truck's engine miss persists. We certainly don't want any of our clients to leave feeling unsatisfied, and we understand your frustration. Our commitment to Customer Care means we take your concerns seriously. We want to ensure your vehicle is running as it should. Please know that we are determined to get to the bottom of this for you. Our service manager Lucas Luchsinger invites you to reach out directly at 785 823 6372, so we may better understand what has transpired. We also appreciate you giving us the opportunity to re-examine your truck, and we look forward to working with you to find a solution. Sincerely, the Holm Automotive Team of Salina

June 17, 2025

They got my pickup in right away and gave me a nice car to use! More

by cdethlefs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Luchsinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Hodges
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 23, 2025 -

Holm Buick GMC responded

We're so pleased to hear that we were able to get your pickup in right away and provide you with a nice loaner car! Ensuring a smooth and convenient experience for our customers, especially when they need a vehicle for service, is a key part of our Customer Care. It's wonderful to know that Lucas and Ethan contributed to such a positive visit. Thank you for your kind words! Sincerely, the Holm Automotive Team of Salina

June 13, 2025

Very helpful. We had a long list of service work to be done. They did it all. Highly recommend. More

by edson551501
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 23, 2025 -

Holm Buick GMC responded

Thank you for your fantastic feedback! We're so pleased to hear that Derek and our team were very helpful and able to complete your long list of service work. Our goal is to provide comprehensive and efficient service, demonstrating our Industrious nature and commitment to Customer Care. We truly appreciate your high recommendation! Sincerely, the Holm Automotive Team of Salina

June 12, 2025

Friendly staff got an appointment the next day kept my car clean overall I was impressed More

by ccfcinc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Hodges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Sare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 13, 2025 -

Holm Buick GMC responded

We're glad to hear our staff was friendly and that you were able to get an appointment the very next day! Keeping your car clean is part of our commitment to industrious and careful workmanship. We're happy you were impressed overall and appreciate you acknowledging Ethan Hodges and Josh Sare. Sincerely, The Holm Automotive Team of Salina

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