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Holm Buick GMC - Service Center

Salina, KS

4.7
563 Reviews
Call Service Center (785) 823-6372

563 Reviews of Holm Buick GMC - Service Center

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August 02, 2024

I had a code come up on dashboard when done with my service. Was told next time I am in town I can stop by to have it checked. It’s showing my side detection isn’t working. No one looked just said t More

by Staceg
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Hodges
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 07, 2024 -

Holm Buick GMC responded

Thank your for the detailed feedback and visiting with our team regarding the situation. We under stand the difficulties of not having all your safety features and apologize we cannot remedy them without first correcting the damage on the vehicle. If you would like an estimate you can submit online from here: https://www.holmauto.com/body-shop or pick up the phone and give our body shop in Abilene a call at 785 263 4000. Thank you again for your patience and understanding. Sincerely, the Holm Automotive Team of Salina

July 31, 2024

I have always had good service . Please with the company . Needed a trunk opener car More

by angiem624
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Duncan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Hodges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 09, 2024 -

Holm Buick GMC responded

Thank you for your continued loyalty to Holm Buick GMC! We're glad to hear that you've always had positive experiences with our service department. Please don’t hesitate to reach out to our service department directly if you need further assistance. Sincerely, The Holm Automotive Team of Salina

July 31, 2024

All good , highly recommended, good service, great communication, fifteen word minimum is way to much More

by springerczar13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 09, 2024 -

Holm Buick GMC responded

We appreciate your kind words! We’re glad you had a positive experience with us. Our team strives for excellent service and communication, and we’re happy to hear we met your expectations. Sincerely, The Holm Automotive Team of Salina

July 03, 2024

Great service! Our technician Tyler got us back on the road in four hours. On a round-the-country road trip with repeated engine lights and previous repair stops More

by brentshubin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler the technician
Report | Print
Jul 16, 2024 -

Holm Buick GMC responded

Thank you for the excellent review! We are so happy to hear your journey went on uninterrupted! We know the pride our techs like Tyler have in their work and he will be excited to see the impact he made with an enduring commitment to excellence. Stop in for cup of coffee on your next cross country trip! Safe travels - Sincerely, the Holm Automotive Team of Salina

June 20, 2024

The staff was friendly and the service was quick! They have a hospitable and comfortable waiting space too! More

by WATSON.MIRANDA
Recommend Dealer
Yes
Employees Worked With
Lance Gentry
Report | Print
Jul 16, 2024 -

Holm Buick GMC responded

Thank you for the 5-star review! We're delighted to hear that the staff at Holm Buick GMC was friendly and the service was quick. At Holm Buick GMC, we pride ourselves on efficient service without compromising on quality. It's fantastic to know you found our waiting space hospitable and comfortable. We want your entire experience at Holm Buick GMC to be positive, and a comfortable waiting area is an important part of that. Thanks for your patronage! Sincerely, the Holm Automotive Team of Salina

June 17, 2024

Was notified of need for filters, which was communicated properly. When I made my appointment online, it said no charge, so I assumed I still had free oil changes with my lease vehicle. When I arrived to More

by forresterp460
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Gentry
Report | Print
Jul 16, 2024 -

Holm Buick GMC responded

Dear Valued Customer, Thank you for your feedback on your recent oil change experience at Holm Buick GMC. We appreciate you letting us know about the discrepancy between the online appointment scheduler and the actual cost of the service. We apologize for the confusion regarding the complimentary oil changes for your leased vehicle. We understand from your review that the online scheduler indicated "no charge," and you were surprised by the final cost. We are committed to accurate communication and transparency throughout the service process. Our core value of Customer Care includes ensuring clear information is available to our customers. We will investigate this discrepancy with the online appointment scheduler to ensure it accurately reflects complimentary service offerings. We appreciate your understanding and patience as we address this issue. In the meantime, please don't hesitate to contact our service department directly if you have any questions about included services for your leased vehicle in the future. Sincerely, The Holm Automotive Team of Salina

June 14, 2024

Lance Gentry did a great job! He took care of all my requests and made sure to show me everything they did. He was very professional and took the time to answer all of my question More

by bltopliff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Gentry
Report | Print
Jun 19, 2024 -

Holm Buick GMC responded

We're thrilled to hear about your positive experience at Holm Buick GMC and Lance Gentry went above and beyond to provide excellent customer service. Thank you for taking the time to share your feedback, and we're glad you'll be trusting us with your Yukon's service in the future! Since you live an hour away, their dedication to customer service is definitely worth mentioning! Sincerely, the Holm Automotive Team of Salina

June 14, 2024

I was squeezed in to allay my fears about my tire. Lance ordered a tire and it was there the next day and quickly put on. It was a great experience. The gentlemen (and that is the correct word) are al More

by judykvasnicka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Gentry
Report | Print
Jun 19, 2024 -

Holm Buick GMC responded

Dear Valued Customer, Thank you for the fantastic review! We're thrilled to hear that Lance and our team at Holm Buick GMC were able to quickly address your concerns about your tire. Customer Care is a core value for us, and we understand how important it is to alleviate your worries and ensure your safety on the road. We appreciate your kind words about Lance's helpfulness and our team's overall service. We strive to Excel in every aspect of the customer experience, from scheduling to service completion. Our technicians are Industrious and take pride in their work, ensuring your tire was replaced efficiently. Thank you for choosing Holm Buick GMC! Sincerely, The Holm Buick GMC Team of Salina

June 13, 2024

Very friendly staff and fast. The price is okay but now days everything is going up. I will always come back to Holm for my service needs. More

by Bricw727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Luchsinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Hodges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Gentry
Report | Print
Jun 19, 2024 -

Holm Buick GMC responded

That's great to hear about your experience at Holm Buick GMC! We strive for a good balance between friendly service and efficiency, which is always a plus. While prices might be on the rise everywhere, it's good to know we are still your go-to service center. Thanks for sharing your positive review! Sincerely, the Holm Automotive Team of Salina

June 12, 2024

I had a problem with a tore sensor that was checked upon inquiring. Even though they were busy, they were able to squeeze me in a repair it. That was awesome! More

by lorilrice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Luchsinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Hodges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Gentry
Report | Print
Jun 19, 2024 -

Holm Buick GMC responded

We're so glad you came in about your tire sensor. Our team works hard to accommodate our customers whenever possible, and we're thrilled we could squeeze you in for a repair, even on a busy day. Thanks for letting us know about your experience, and we're happy to get you back on the road safely! Sincerely, the Holm Automotive Team of Salina

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