Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Holm Buick GMC - Service Center

Salina, KS

4.7
568 Reviews
Call Service Center (785) 823-6372

568 Reviews of Holm Buick GMC - Service Center

Sort by
November 30, 2023

Always professional and prompt. Everyone is very friendly here. Options were explained. Refreshments are provided. More

by CAROL.BRENT.MK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Luchsinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mason Bettles
Report | Print
Dec 05, 2023 -

Holm Buick GMC responded

We want all our clients to have a comfortable and stress-free experience with us Carol! Thank you for the five star review! Sincerely, the Holm Automotive Team of Salina

November 29, 2023

My car was acting like it wasn't going to start when I filled it with gas. Took it in for service and twice they said it was fixed and twice it was not. The third time I asked for a loaner because it's ha More

by Charlotte
Recommend Dealer
No
Employees Worked With
Lucas Luchsinger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 05, 2023 -

Holm Buick GMC responded

Our sincerest apologies for failing to meet your expectations on your recent visit. Thank you for speaking with our service manager regarding the visit and giving us an opportunity to review the situation. Our proud history is built on honesty and we hope you'll give us another opportunity to serve your vehicle needs. Thank you, Holm Automotive Team of Salina.

November 24, 2023

Always great service. .. but I'm getting annoyed with these surveys. If you do good I'll tell you and if you don't I'll tell you.. that should be good enough. More

by 1984MARCYE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Bettles, Mason Bettles
Report | Print
Nov 30, 2023 -

Holm Buick GMC responded

We really appreciate your patience with the number of review survey requests. Some of our surveys are required by General Motors, while others like DealerRater.com we feel are crucial in giving our customers a voice, Plus don't forget Google, 8 of 10 people when considering where to shop read Google reviews! We know it's allot and we are working to find methods of consolidating. Your feedback is most valuable and we look forward to seeing you next time! Sincerely, the Holm Automotive Team of Salina

November 23, 2023

They have been nothing but helpful whenever I’ve had a problem. Very nice and explained everything. More

by BOBBYROBINSON0128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 30, 2023 -

Holm Buick GMC responded

Thank you for taking time to complete the our survey with such high scoring remarks! This sends word to others that our care and commitment is consistently demonstrated. We really appreciate it! See you next time! Sincerely, the Holm Automotive Team of Salina

November 18, 2023

Appointment time took too long. It took three hours even though we had an appointment. More

by andrew.soukup55
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Derek Duncan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 30, 2023 -

Holm Buick GMC responded

Greetings and thank you for sharing your experience regarding your recent service visit at Holm Automotive Center of Salina. We apologize for failing to meet your expectations on your most recent visit and assure you we take every customer service visit and review very seriously. Our apologies for the delays encountered and I hope you will consider us again in the future. Sincerely the Holm Automotive Team of Salina.

November 17, 2023

The service technicians tried real hard to find the problem but to no avail. My car failed to start (when it was necessary)…but there were times that it would start. They kept it for four days and coul More

by conniebook52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Luchsinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 30, 2023 -

Holm Buick GMC responded

We sincerely apologize for the inconvenience and frustration you experienced with your recent visit to Holm Automotive Center of Salina. We understand that the intermittent nature of your car's starting issue made it difficult to diagnose and resolve. We regret that we were unable to identify the root cause of the problem during your four-day . Sincerely, the Holm Automotive Team of Salina

November 15, 2023

I had an oil change and tire rotation and the job completed faster than expected. More

by BOB.KNOTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mason Bettles
Report | Print
Nov 30, 2023 -

Holm Buick GMC responded

Glad to here the team wrapped up your service work in a timely manner Bob! Thanks for the great review and patronage! See you next time! Sincerely, the Holm Automotive Team of Salina

November 02, 2023

Already wrote review! Asking for another review is time and overkill on my part. Please and thank you. More

by Jennifer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Theron was awesome!
Report | Print
Nov 07, 2023 -

Holm Buick GMC responded

Thank you Jennifer for your business and candid feedback. We send requests for reviews with every visit and some of it is automated. Improving a business is a never ending challenge and we always want you to have the opportunity to express greatness or concerns with ease. We apologize for the duplicate request and are very grateful for the reviews. Sincerely, the Holm Automotive Team of Salina

November 01, 2023

They are working with me to find what I am looking for and have been very helpful with info on SUV that I drove More

by Brock4276
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Hughes
Report | Print
Nov 07, 2023 -

Holm Buick GMC responded

Thanks for taking time to share your recent shopping experience and ordering a new 2024 GMC Terrain! We are excited for you and look forward to it's arrival! Thanks for continuing to be such great customers, we appreciate the return business! Sincerely, the Holm Automotive Team of Salina

October 26, 2023

Mason Bettles did an amazing job helping me though the entire process. As well as the multi-point inspection for bringing additional issues to my attention before they progressed. More

by cameronpreble
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mason Bettles
Report | Print
Nov 01, 2023 -

Holm Buick GMC responded

Thank you so much for your kind words about Mason Bettles! We're so glad to hear that he was able to help you through the entire process and bring additional issues to your attention before they progressed. Mason is a valuable member of our team, and we're proud to have him on board. He is always willing to go the extra mile for our customers, and he is always looking for ways to improve their experience. We appreciate your business, and we hope to see you again soon! Sincerely, the Holm Automotive Team of Salina

1
...
30
31
32
...
57