Holm Buick GMC - Service Center

Holm Buick GMC responded

That's excellent! Thank you for sharing your positive experience. We're delighted that we were able to get you in right away and that the parts arrived the next day. We're also pleased that the repair was covered under warranty. We understand the importance of quick and efficient service, and we're glad we could provide that for you. Ethan Hodges's ability to get you in quickly, and get your parts in a timely manner reflects our core values of Industriousness and Customer Care. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

That's fantastic! Thank you for your incredibly kind words. We're thrilled to hear that our service manager, Lucas Luchsinger, has earned your loyalty and that you'll be a customer for life. We're also glad that Derek Duncan, Lance Gentry, and Ethan Hodges contributed to your positive experience. We strive to provide exceptional service and build lasting relationships with our customers. Lucas's dedication to excellent service reflects our commitment to Customer Care and our goal to Excel in every interaction. We truly appreciate your continued patronage. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

That's fantastic! Thank you for your positive feedback. We're delighted to hear that you experienced fast and courteous service and were in and out in just 40 minutes. We understand the importance of efficient service, and we're thrilled that we could meet your needs promptly. Your recommendation of Holm Automotive is greatly appreciated. Derek Duncan's ability to get you in and out quickly reflects our core values of Industriousness and Customer Care. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your incredibly kind words! We're thrilled to hear that you consistently have a great experience at Holm Automotive in Salina, Kansas. We truly appreciate your recognition as the best dealership in the state. We're also delighted that Derek Duncan has contributed to your positive experience. Providing excellent service is our top priority, and we're honored that you appreciate our efforts. Your feedback reinforces our commitment to Customer Care and our goal to Excel in everything we do. Thank you for choosing Holm Automotive. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your feedback. We understand that your experience resulted in a neutral rating across all service categories. We appreciate you taking the time to share your thoughts, and we're committed to understanding where we can improve. We value your business and would like to learn more about your experience to see how we can better meet your expectations. We encourage you to contact our service manager directly so we can address your concerns and work towards a more positive outcome. We are always striving to improve our Customer Care. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your feedback! We're pleased to hear that you found our facility clean, organized, and efficient, and that our personnel took the time to explain things to you. We strive to create a positive and transparent experience for our customers. We understand that honesty is crucial in building trust, and we are committed to upholding the highest ethical standards in our dealings. Ethan Hodges's ability to provide clear explanations, and our organized facility reflect our commitment to Customer Care and building Trustworthy relationships. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

That's fantastic to hear! Thank you for your positive feedback. We're delighted that you found our dealership accommodating and that Ethan provided you with excellent service. We're especially pleased that you consider Ethan a "gem" and a great guy to work with. We understand the importance of having a helpful and personable service advisor, and we're glad Ethan made your experience a positive one. Ethan's dedication to providing excellent service reflects our core value of Customer Care. We appreciate you choosing Holm Automotive. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your positive feedback! We're delighted to hear that you consistently receive excellent service and that you appreciate the information provided regarding your car's maintenance. We understand the importance of clear communication and providing you with options for any necessary repairs. We believe in empowering our customers to make informed decisions about their vehicles. Ethan Hodges's ability to provide you with clear information and options reflects our core value of Customer Care and building Trustworthy relationships. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your excellent feedback! We're delighted to hear that you found our service prompt, thorough, and completed in a timely manner. We're also glad that our team was polite and friendly. It's wonderful that Derek Duncan provided you with such a positive experience. Providing efficient, high-quality service with a friendly approach reflects our commitment to Industriousness, Customer Care, and our goal to Excel in all we do. We appreciate you choosing Holm Buick GMC! Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your feedback! We're glad to hear your oil change was completed quickly and efficiently, and that you received friendly service. We're also happy that we were able to fulfill your specific requests. Providing timely service and attending to our customers' needs is a reflection of our commitment to Industriousness and Customer Care. We appreciate you choosing Holm Automotive. Sincerely, the Holm Automotive Team of Salina