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Holman Honda of Ft. Lauderdale - Service Center

Fort Lauderdale, FL

4.7
1,323 Lifetime Reviews Review Dealership

1,323 Reviews of Holman Honda of Ft. Lauderdale - Service Center

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February 26, 2021

"I have been working with this dealership for over 30..."

- MS Jane Finnegan

I have been working with this dealership for over 30 years. I am very satisfied with every service and purchase I have had with Holman and look forward to many more years with this wonderful community of service and sales!

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Recommend Dealer
Yes
Employees Worked With
January 18, 2021

"It was a good experience the last time I went to Holman..."

- mrmikeee

It was a good experience the last time I went to Holman Honda for services. I would like to receive some coupons to help with the cost.

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Recommend Dealer
Yes
Employees Worked With
Jan 20, 2021 -

Holman Honda of Ft. Lauderdale responded

Hi, we're glad you had such a wonderful experience with us! We're looking forward to your next visit with us!

December 21, 2020

"Eddy & Robbie always take great care of me that's why I..."

- LISAPIERRE86

Eddy & Robbie always take great care of me that's why I keep coming back. They take their time to explain everything and they do it in a timely manner

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Robbie
Dec 24, 2020 -

Holman Honda of Ft. Lauderdale responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Holman Honda! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

November 22, 2020

"Asked for diagnosis for A/C system. Was informed $89..."

- 2touareg2

Asked for diagnosis for A/C system. Was informed $89 diagnostic fee + $40 (which is $25 too much at retail price) for 2# 134a refrigerant to determine problem. Diagnosis was that the system suffered "Black death" and estimate was given for $5137 + tax, and indicated that the entire A/C system needed to be replaced. The particular model and year of my Honda is NOT subject to black death (applies to CRV 2002-mid 2004 ONLY). Repair Estimate involved much "double dipping", where the labor to do 1 item overlaps considerably/completely with the labor to do another item ... but is double charged anyway. Example $279 labor was indicated for replacing the evaporator, and ANOTHER $279 labor for replacing the expansion valve. To replace the evaporator ... you MUST remove AND replace the expansion valve, so charging $279 TWICE is ... well just fraud/theft. Although the A/C symptom (going to vacuum on low side) indicated (based on Honda Service manual test procedure or anyone knowing AC) that the expansion valve could be the fault, apparently Juan Ortiz, the technician, never tested the valve. Now I have ice cold A/C, repaired by Steven at Atlantic Air and Auto Repair for a total cost of $245 parts and labor (R&R Expansion valve & drier and charge system). Holman's estimate was 20 TIMES that amount at $5137. Here is another double dipping example on the estimate. Mr. Fine said that the power steering pump was leaking. BTW, I have never once needed to add PS fluid, and my garage floor is spotless where the car is routinely parked. PS works fine and always has. Estimate of $1555 + tax and disposal(???) was given to replace PS pump and reservoir. Labor for each of these 2 was $77.50 EACH ... BUT you simply cannot replace the pump without removing the reservoir (3 clips, 1 for the reservoir, and 2 spring loaded hose clips). Removing the reservoir would take a mechanic with only 1 hand less than 5 minutes. I had also asked about engine mounts, and the estimate for 3 engine mounts was $1050+tax. labor for the 3 mounts was $320 with parts about $630. When I looked at the engine/tranny myself, the motor mounts were intact and servicable, but the tranny (torque) mounts were completely blown out and where the actual problem was. So the $1050 work would ... HAVE SOLVED NOTHING. I have seen some bad dealer service departments, but this one takes the cake. Hendrick Honda in Charlotte was top notch when I was there, and I would drive past LaPointe Honda (now out of business I believe) an extra 20 minutes one way after a bad service experience with LaPointe. I would advise seeking out Hendrick Honda in Pompano if Holman give you an estimate that seems out of line. Hendrick Charlotte NC was always fair and competent, while LaPointe was consistently finding issues that did not exist.

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Recommend Dealer
No
Employees Worked With
October 05, 2020

"Bad experience had to wait for three hours. My car was..."

- jeremyj1972

Bad experience had to wait for three hours. My car was completed and had to wait an hour before I was checked out. Bad experience.

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Recommend Dealer
No
Employees Worked With
August 27, 2020

"I’m very happy to be served by Jeree! She is the best...."

- rogersoufl

I’m very happy to be served by Jeree! She is the best. Very professional she answered all my questions always on time with everything.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Jeree
Aug 30, 2020 -

Holman Honda of Ft. Lauderdale responded

Hello, we are glad Jeree could help! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 21, 2020

"I was going to do you the favor of not writing this..."

- J.A.MIKOLICH

I was going to do you the favor of not writing this review based on my last experience but you have sent me so many emails asking for one that I guess I have to. I have greatly enjoyed service at Holman Honda until recently. My battery was dead so I asked for you guys to replace it (costs comparable to pep boys, no issue with paying for the labor) Much to my delight the service tech called me and said that the battery was covered under warranty, great! No costs to me. The next day he called me and said that the battery was NOT covered under warranty, that Holman had ALREADY disposed of my battery, and that now I had to pay for the battery installed on my car. I said "no, this is on you guys, I am not paying for the battery". The service tech said "ok" I went in to pickup my car, and it wouldnt start. I asked the service manager why, and he said "oh, we put your other battery back in the car". The battery I was told had been disposed of. What was I supposed to do with a car that wouldnt start in the lot? and WHO ON EARTH would return a non working vehicle to a customer? Additionally, the fact that the service manager tried to tell me that I was wrong, and only offered me a discount on the labor for the new battery was just offensive. Truly, what kind of business is this? I have brought in my vehicle to this dealership multiple times, and had continued to plan on doing so. And the service manager wants to erase the lifetime value of a customer based off of an internal mistake? The cost of a new battery? The service manager then tried to tell me that he had to get approval from Honda HQ to not charge me for the battery, which we all know is just a lie, further illustrated by the fact that after an hour of not getting a response on his "email to corporate" that he said "ok, you know what, lets just get you on your way and I will figure this out later" I am not sure why on earth such an experience happened, but it was truly disappointing, and created a horrible experience for what is otherwise a GREAT car brand with usually GREAT representations on the dealer level. Its common knowledge that money is made in service. I just dont understand, why risk a customer over such a menial internal mistak? I expect a response, however that alone may not be reason enough for me to keep my business with Holman. You decide.

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Recommend Dealer
No
Employees Worked With
the service manager
Sep 11, 2020 -

Holman Honda of Ft. Lauderdale responded

Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you are willing, please give us a call at (954) 607-6636 so we can discuss your experience further. We look forward to hearing from you.

August 20, 2020

"Almost had to beg for a car wash. It was added when I..."

- DAVID PETERS

Almost had to beg for a car wash. It was added when I arrived and not performed when car was ready. I had to wait an extra 25 minutes.

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Recommend Dealer
Yes
Employees Worked With
Two different men.
Sep 24, 2020 -

Holman Honda of Ft. Lauderdale responded

Thanks for taking the time to leave your honest feedback, David. If you would like to speak with us further about your experience, please don't hesitate to reach out. We are always happy to help.

August 15, 2020

"Excellent ,excellent, excellent, excellent, excellent,..."

- PRYORJ65

Excellent ,excellent, excellent, excellent, excellent, excellent, excellent excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent ,excellent, excellent, excellent excellent, excellent, excellent, excellent, excellent!!!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Ray
Sep 24, 2020 -

Holman Honda of Ft. Lauderdale responded

We're glad you had such an excellent experience with us! Please don't hesitate to reach out to us if there's anything more we can do!

August 13, 2020

"I don’t want to be forced into making comments when I..."

- MONACOACH62

I don’t want to be forced into making comments when I don’t have any to say. This is not a good way to get responses.

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Recommend Dealer
Yes
Employees Worked With
Eddie
Sep 24, 2020 -

Holman Honda of Ft. Lauderdale responded

Thanks for leaving five stars!

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