"Outstanding Parts and Service Departments"
Introduced to Homer Skelton Jeep when I needed recalled air bag replaced. A different dealership told me it would take all day (at least 6 hours) and never could nail down time it should be ready. Took it to Homer Skelton, dropped it off, and was given a loaner vehicle. By the time I made it to work had a text from Nate, giving me an easy way to communicate if I had any questions or needed anything else. 2 hours and 15 minutes after dropping Jeep off got another text saying it was ready. I also received a phone call to make sure I knew. Can’t ask for better customer service - and unbelievably everyone was pleasant to talk to.
Last week had to replace the Jeeps battery. Talked to service on phone about issue, and brought battery in. Guy at parts desk took care of things, and I had battery in hand, paid, and was out the door in 7 minutes.
Next time I have an issue with my Jeep, will be heading back to Homer Skelton (instead of the closer Jeep dealership). Finding good customer service is hard, and Homer Skelton does a great job.
Employees Worked With
I definitely recommend these guys for a new or used car! I purchased a used car from them that ended up having a few major issues. Luckily, I made the purchase from Homer Skelton Chrysler Dodge Jeep and Ram. Instead of turning me away, they fixed the problem!! Which is more than I can ask for!! I am very appreciative of the hard work these people do!! Highly satisfied!!!
"If you want to be robbed of your money, go here. "
Horrible! Horrible customer service!! They’ll see you a car for $13,000 with a terrible transmission that needs to be completely replaced. We discovered the issue a couple of weeks after the purchase was made. We took the vehicle back so they could check it out, and of course, they say they didn’t find an issue. A week or so later, my check engine light comes on. ((Mind you, I still have drive out tags on the vehicle)) So I take my car to a family member who has a car scanner. He scanned my car and P0840 was the code that came up. Which meant I had to replace a pressure sensor. The transmission is a 4 Cylinder, so just changing the part cannot happen. We have to get a new transmission. Which is now going to cost us an estimated $3,000.00. When we went back to tell them the code that was shown, they treated me like I did not know what I was talking about, and basically said they cannot do anything for me. Which, in my opinion, is dirty car salesman work!! They wouldn’t want someone to treat them this way, and I am not happy! I DO NOT RECOMMEND THESE CROOKED PEOPLE, AT ALL!!! Take your money to someone who is actually trying to make sure you have a good ride, not someone who just wants to meet their quota!