Homer Skelton Ford

Eric was top tier with customer service and a very great help with making sure my purchase was to my liking. He made sure I picked out a valued car with less mileage and helped me make the best decision po help with making sure my purchase was to my liking. He made sure I picked out a valued car with less mileage and helped me make the best decision possible. More

I brought my 2018 F150 for a basic oil and filter change and a tire rotate and balance on Monday, Feb.26, 2024. I left the truck for the day and picked it up the following morning. When I met with the ca and a tire rotate and balance on Monday, Feb.26, 2024. I left the truck for the day and picked it up the following morning. When I met with the cashier (she was actually another service rep. since the cashier doesn’t come in until 8:00am as she explained) the next morning and reviewed the paperwork I realized the tire balance was not performed. My truck is still under a premium maintenance plan which I purchased and was she told the tire balance is not part of the plan and would cost approx. $62.00. If the service rep. who checked me in (Joseph Johnson) would have called me and explained the issue I would not have hesitated to get the balance done, so when I asked why I wasn’t notified she said Joseph is relatively new and still needs trained in certain areas. Then I noticed on the service report that my windshield wipers were replaced, well this is where the communication breakdown starts to kick in. I explained to Joseph the prior day when I dropped off the truck that I do not want the wipers replaced since I recently paid $53.00 for a premium set of Bosch Icon wipers and did not want a pair of basic generic wipers, this is the same as throwing $53.00 down the drain, what more needs to be said. I then walk out to my truck and immediately notice my truck was in the parking lot overnight, unlocked. I looked at the vehicles on both sides of mine and realize those vehicles were locked, I just shake my head, fortunately nothing was disturbed inside the cab. Finally I get home and park the truck inside the garage. Let me just say that my truck has a number of upgrades and modifications and I keep this truck extremely well maintained and is garage kept every day, no exceptions. At the most, it is driven 3 days a week and for a 2018 it has only 36,565 miles on it. This truck has no scratches or blemishes and is meticulously maintained. I look at the tires since they were rotated and immediately noticed the lug caps were all scratched from the air gun socket, I was infuriated. This 5.5 yr old truck does not have a scratch and now some careless, irresponsible service tech. (name is Aaron Daugherty) does this. There is no excuse for this and they could have at least told me the caps were all scratched…..they said nothing. I called the service dept. that afternoon (Tuesday, Fe.27) and asked to speak with Jeff, the service manager, and was told he was at lunch and they would give him the message to call me back. I did not receive a return call so I called again on Wed., Feb.28 and left another message. Today is Thursday, Feb.29 and I still have not received a return call. This type of service is totally unacceptable and to not even receive the courtesy of a return call is completely disrespectful. I am not a person to write reviews but when I am disrespected in addition to having damage done to my truck and disregarding the instruction I gave regarding my wipers, I will now escalate this matter to ensure no one else hopefully will experience the treatment and disrespect I received. I’m sure if this happened to one of the Homer Skelton employees then they may understand my position. As I stated, this issue will certainly be escalated, and trust me, the dealership will definitely be taking steps to rectify these circumstances. I am not one to sit back and take this type of abuse, enough said. For potentially future service customers who may consider taking your vehicle to this dealership in Olive Branch, heed this advise and pay strict attention to every aspect of your service experience. Customer Beware! More

I was pleased with Brandon. He was quite switch the vehicle and answered questions and addressed issues. He was quite switch the vehicle and answered questions and addressed issues. More

Awesome experience working with Eric! !! I would recommend Homer Skeleton to anyone looking to make a purchase and be sure to ask for Eric Cash!!! !! I would recommend Homer Skeleton to anyone looking to make a purchase and be sure to ask for Eric Cash!!! More

Eric Cash made buying my car easy! He listens to his customers and patiently took care of all of my requests highly recommend working with him. Eric made sure we got the most v He listens to his customers and patiently took care of all of my requests highly recommend working with him. Eric made sure we got the most value for our trade in. Everyone at homer-Skelton , from purchase to finance was a pleasure to work with. Ask for Eric or Ashley More

Cameron Rowland is a very knowledgeable salesman and helpful every step of the buying process. He helped explain the many features of my F-150. I was very pleased with he entire purchasing experience at helpful every step of the buying process. He helped explain the many features of my F-150. I was very pleased with he entire purchasing experience at Homer Skeleton Ford. More

Eric was amazing! Was patient and understanding! Doesn’t hold you there and calls with updates! Was patient and understanding! Doesn’t hold you there and calls with updates! More

Bought a 2023 ford superduty from them and the experience was terrible from start to finish. I live 750 miles away and Super dutys are hard to get so i searched high and low to find the one i wanted and th was terrible from start to finish. I live 750 miles away and Super dutys are hard to get so i searched high and low to find the one i wanted and they had it. If the truck wasnt exactly what i wanted i would have told them to keep it. Long read but ill explain exactly why i was upset. Started by emailing a saleman, didnt get back to me in over a week so i called and turned out they had the wrong email on the website. After i got ahold of the guy we was proactive about talking to me. I asked if i bought the vehicle if they could get it to a dealership that was closer. he said they would do a transport to my house but i would have to pay to get it there at $1.00 per mile. I asked how long it would take he told me as soon as he received payment it would be loaded on a trailer and brought to me. I said lets get the deal done, i did not haggle on the price even a little just said ill take it. When they got the final bill ready for me to pay it ended up being $1300 higher than i was told. They said they forgot about a title fee and that i had to pay both directions on the transport which when i originally asked they said just the one way to get it to me. I argued a bit and asked if they could cover half the transport since i was not told the truth, The guy said to me these trucks are too in demand so we are not going to work with you. if you dont want it someone else will take it. he also said the reason you have to pay both ways is we are personally brining it to you its not like its going on a load board. I wasnt happy but at this point just wanted the truck so i agreed, I sent the money on a thursday morning and asked if i would see the truck friday. This is when i started talking to finance. The guy told me since i was out of state he has to mail me all the paperwork and he did overnight it to me. I got everything Friday signed it all and overnighted it back to him. I was expecting to hear something Monday but did not hear a word from anyone until Thursday morning. I was honestly getting worried as they had alot of my money and would not return calls. I was then told that following Thursday they could not send the truck yet cause it they had to send in paperwork for titling. At this time i was getting irritated. I explained that i was fine if it took a few weeks but this was not what they told me in the beginning. all i wanted was some transparency on what was going on. Over a week later they finally got what they needed and said they were going to get the truck cleaned up and sent to me. I was called by a random guy who told me it was going on a load board. I immediately called my salesman and asked why it was going on a load board when i was told someone from the dealership would deliver it to me thats why i was charged both ways. He could not give me an answer. I was told they would call when it left and when the guy was an hour out. This never happened. I ended up having to leave work in the middle of the day when my neighbor called me to tell me there was a transport sitting in front of my house. I didnt even know it left the dealership. Once i got it i looked it over i was told it would be detailed it was not at all the truck was filthy inside and out, there were even plastic shavings from when they installed the safe. The valve cores on the tires were missing, the push in deals in the cup holders were broke. I called the sales guy and vented my frustrations, I was tired of the lies he agreed and apologized and was gonna get something done for me. 3 weeks went by and nothing. I wrote it off and figured they dont care about someone out of town. Then i get a text from my salesguy checking in to make sure i was still happy, I reminded him of everything that went wrong and how he was going to get all the head bosses involved and they were going to call. A month later nothing yet. More

Amazing experience overall. Salesmanship top notch. Friendly people everywhere in the dealership. So glad I purchased my vehicle here. Salesmanship top notch. Friendly people everywhere in the dealership. So glad I purchased my vehicle here. More

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