Homer Skelton Ford

When i walked into the dealership I knew i wanted to purchase a new car. Austin made me feel right at home. He answered all of my questions and made sure i was satified with my purchase. now I have a br purchase a new car. Austin made me feel right at home. He answered all of my questions and made sure i was satified with my purchase. now I have a brand new ford fusion! I love it. Thanks Austin!!! More

I contacted the internet sales department. I had an I contacted the internet sales department. I had an appointment with a salesperson I had spoke to for a couple of weeks that earned my trust. I had I contacted the internet sales department. I had an appointment with a salesperson I had spoke to for a couple of weeks that earned my trust. I had information faxed to that sales person from my accountant and bank for financing before I made the appointment. When I arrived at the dealership they paired me with a young sales person who had little knowledge about the cars we were driving. I felt like I was more committed than they were. I never met the internet sales person in the 8 and a half hours I was at the dealership. I drove 2 hours to do business with Homer Skelton Ford because I trusted Mr. Skelton and knew him from my hometown. When I got to the dealership, I had to wait thirty minutes for the sales person to find the keys to the first car. The car battery was dead and would not crank when we got in to go for the test drive. Then, the car did not have gas. They had to fill it up with a red gas tank. When I test drive a $30,000.00 vehicle, I expect it to crank and have gas; especially, when I have made an appointment to drive the car. Honestly, It was embarrassing. I didn't feel like that vehicle was the right fit. I asked to drive a new Mustang. They showed me the Mustang GT/CS. Its a beautiful car. But I asked the salesman specifically if it had a back up camera and he said yes. I asked him to show it to me and he said we had not backed up close enough to something for it to activate. He said it would activate when we got close to something, not to worry the California package was loaded with every option available. He also said it was equipped with a shaker pro audio system. It turns out it doesn't have either. I read about these features for several weeks before my purchase and knew both were options. Thats why I asked about both. I knew more about both than my salesman. Once we settled the negotiations, I signed the preliminary agreement to purchase the car and waited for financing. We began shopping at 12:30 and moved to financing at 5:30. The salesman went to meet with another appointment and passed us off to Austin, who was much more knowledgable about the car and made much more of an effort to show me the details of the car than our salesman. While we were waiting for financing and looking around the car I asked again to see how the back-up camera worked. I have a 7 year old and plan to have more. This was one of the most important features on my new vehicle to me. It was the first thing I told the internet sales lady, Aubry, that I wanted. He said almost word for word the same thing, "you just haven't backed up far enough to anything yet. This is the most loaded mustang you can get outside of a GT500, it has everything." At least 2 people were put into financing before us, one of which was the appointment our salesman left us for at 5:30. They left the dealership in their car before we entered financing and spent far less on it than we did. This was very offensive. However, the sales manager recognized I was getting frustrated and spoke to me, admitted that they had mistakenly put someone in front of me. I could accept that because if a person is big enough to admit a mistake to me I can over look it. So that was a positive point. Because my salesman went to meet with another client, they did not get the mats from the parts department that closed at 6. They did get them shipped to me promptly which is a positive point. During financing, I noticed that the monthly payments were more than the preliminary agreement I signed. finance manager was honest with me and showed me the agreement we signed. The sales manager made an honest mistake and put the promotional interest rate and the rebate on the form I signed with the lower payment. If it were my business, /i would have lived up to the agreement and honored the lower price. Since the dealership only came off the sticker price $750, I believe they had the room to stick to their word and adjust the price of the car or at least meet me in the middle. However, they didn't. At this point I had been at the dealership 8 hours so I gave in and bought the car at the higher payment and price. I chalked it up to an honest mistake. The finance manger was extremely professional and seemed to preform his job very well. Of everyone I dealt with at the dealership he by far stood out. We finally left shortly before nine. After the sale, I was sent several emails promising to do whatever was needed to give me "service after the sale." When I discovered the issue with the backup camera, the fact that the dealership kept my entire keychain, the fact that my dealer tag was out for almost 3 weeks before my county clerk received my bill of sale so that I could obtain tags, and that my second key did not arrive for 3 weeks instead of the week promised when I bought the car, I wrote my salesman repeatedly. He tried to pass blame about the back up camera on the second salesman he pawned me off on when I agreed to buy the car. Keep in mind that second salesman was the only one who explained the features of the car to me at all. I finally received my extra key. The clerk finally received my paperwork. I have yet to receive my remaining keys from my trade-in. I have received no answer regarding the back-up camera. I received a standard email from the general manager of the dealership asking me to fill out this survey. I have emailed him and followed up with phone calls about my experience and he has not reached me. I have left at least 3 messages and left alternate numbers. The last straw was when 3 weeks into my new car purchase the chin, or lance, on the front of my GT/CS came off driving down the highway at 55 mph and shattered to pieces on the road behind me. When it hit the ground rocks went all over the car and there was a loud scrapping noise for the seconds before it fell off. My new $42,000.00car had 1,500 miles on it when parts started falling off. I took the car to the nearest dealership, Gene Langley Ford in Humboldt, Tn and called theFord customer care center. Ford customer care told me not to worry it should be covered under my bumper to bumper warranty and if i had any problems to call them back. The dealership (Gene Langley) was great to work with and kept my appointment time. However, they said the repair would not be covered by Ford because of a scratch on the front bumper. I explained that I had only had the car 3 weeks and that I was the only one to drive the car. I told them I had no problems with the car up and until the front lance fell off in the road. I told them about the rocks flying all over the car and the scraping noise when the lance malfunctioned and fell off of the car. However, they said that Ford had denied covering the damage under the bumper to bumper warranty. I've called back to Ford customer care and was told that I would need to have the dealership appeal the denial. I was told by the dealership they are rarely granted. My wife drives a Ford. A Mustang was my dream car from the time I was a teenager. I was proud to finally be at the point in my career where I felt I could walk on to the lot and purchase what I wanted. However, my experience with Homer Skelton Ford and Ford in general with this car has ruined that and I won't purchase another car through any of their dealerships again. Ford could make this right by repairing the damage caused by the faulty lance, installing the rest of the shaker pro audio system, and installing the backup camera. If that were done, my opinion would change and I would feel like Ford stood by their word. More

My husband and I do not rush into buying anything but the day we drove into Homer Skelton Ford we were pretty much ready to buy. David met us in the parking lot and we were looking at two vehicles at the ti day we drove into Homer Skelton Ford we were pretty much ready to buy. David met us in the parking lot and we were looking at two vehicles at the time. He was very kind and professional and allowed us to test drive both vehicles. We liked the look and the drive of the Ford Explorer but we also really liked the gas mileage on the Ford Escape. David was very patient with us and worked up numbers on both vehicles for us. He was never pushy and he did not treat us as children like other dealers do and play the back and forth dealer to dealer talk in front of us when we were trying to work out a price. If I had to buy a vehicle from anyone, I am glad that it was David. More

My husband and I were very happy with our overall experience of buying our new van! Everyone was very friendly and helpful even at 9:00 at night! Thanks Homer Skelton! experience of buying our new van! Everyone was very friendly and helpful even at 9:00 at night! Thanks Homer Skelton! More

The salesman i worked with did a great job,he was very certain that he would put me in a new car that day,so yes i would recommend anyone wanting a new car go to Homer Skelton Ford. certain that he would put me in a new car that day,so yes i would recommend anyone wanting a new car go to Homer Skelton Ford. More

Buying a car is always stressful so, great would never be the word I'd describe the experience. The only problem I have is there was only 1 key to the car I purchased. the word I'd describe the experience. The only problem I have is there was only 1 key to the car I purchased. More

We felt David delt with us in a friendly and honest manner, and that was the kind of salesman we were looking for. Thanks David!!! manner, and that was the kind of salesman we were looking for. Thanks David!!! More

Casey Keener was a great rep...But the first time i went there i had to wait 30 minutes before i seen anyone and they day i went up to get my truck Casey was not there so i sat and waited for another person there i had to wait 30 minutes before i seen anyone and they day i went up to get my truck Casey was not there so i sat and waited for another person for 30 minutes then i had a guy trying to pass me off to someone else when he found out he was doing Casey job and he was a friendly guy then when the third guy came finally helped me took me to the financial side i had to wait and tell him the whole story because the guy who was handling it was at lunch..during the process of picking the truck up i had inquired in splash shields and a bed cover was told they would get me a price at there discount and would hear from them the next day and haven't heard anything yet...So all in all not a bad deal but long drawn out.. More

The purchase of this vehicle has been one of the best customer service experiences I have ever had. My salesperson was friendly, knowledgeable, and eager to please. I would definitely recommend Homer Ske customer service experiences I have ever had. My salesperson was friendly, knowledgeable, and eager to please. I would definitely recommend Homer Skelton Ford to anyone when purchasing a vehicle. More

mike was very helpful in finding the right truck and the mike was very helpful in finding the right truck and the right price range.Charles was very proffeional.the only concern i have is how the Taurus is mike was very helpful in finding the right truck and the right price range.Charles was very proffeional.the only concern i have is how the Taurus is going to play in the deal.Would like to know brfore Thusday.thanks More