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Honda Bridgewater - Service Center

Bridgewater, NJ

3.4
97 Reviews

97 Reviews of Honda Bridgewater - Service Center

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September 20, 2020

They stripped my drain plug during a simple oil change and tried to blame me for it. Unbelievable. They finally admitted it and re-threaded it but I found their initial lies to be incredibly disrespec More

by Xing Zhang
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Christian Angulo
Sep 21, 2020 -

Honda Bridgewater responded

Good morning, we are sorry to hear you have chosen to remit this review across all platforms, and that you feel we did not handle your oil change with honesty and professionalism. However, nothing could be further from the truth and our team, mostly Christian who is the consummate professional, deserves to have an accurate recount of your experience brought to light. Your vehicle came in with over 180,000 miles for a routine oil change. Our technician noted that there was oil seepage coming from the drain plug, this is before he even touched it, and that it appeared the threads on the plug were worn out. This is not uncommon at all for a car of this mileage. When we advised that we would need to replace the drain plug as part of the service you then decided to accuse our team of stripping the plug. Christian explained to you that we hadn't even removed it yet but you chose to blame our team and make a scene in our shop. Our Service Director decided to tell Christian that it wasn't worth an argument and we decided to replace the drain plug and time cert 100% free of charge. At no point did Christian ever state that we stripped the plug, all he did was diffuse a situation and we went out of our way to make a client happy and your car safe. We would be happy to discuss this further with you, but it seems as if you are only interested in singling out a true professional and a very loyal client advocate. We are reminded of the axiom, "no good deed goes unpunished". We wish you happy motoring and a good day. Thank you.

Sep 21, 2020 -

Xing Zhang responded

You do not have the right to call it a “good deed” and give yourself a pat on the back if you barely fix what you yourself broke. That’s some crazy business model. Lying until the end.

September 09, 2020

Quick and efficient service. Courteous and always deliver by the estimated time they provide. I love that they wash my car too! Always a great experience at Autosport with my Honda! More

by Sue Duggan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Turner
Sep 16, 2020 -

Honda Bridgewater responded

Thank you so much for sharing how much you enjoy servicing your Honda with the Service Team at Autosport Honda! Glad to hear you love the complimentary car washes with your service visits, and we greatly appreciate all of the positive feedback you have for our team!

July 27, 2020

Wonderful dealership experience. Efficient, personal, thorough, friendly and a quality experience is the normal service, always! Using rewards points is an appreciated bonus. Sched More

by okhonda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Fasano, Christian Angulo
Jul 27, 2020 -

Honda Bridgewater responded

Thank you for the excellent 5 star review and we are very happy to hear about your continued satisfaction with our service department and your positive experience working with Matthew and Christian. Great that you are enjoying the savings you earn with our points system and we look forward to providing you with quality service on your future visits!

July 07, 2020

Excellent Christian was very thoughtful and helpful. Very satisfied with the service and communication I received. He was able to keep me calm despite having More

by dgabinelli
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Angelo
Jul 07, 2020 -

Honda Bridgewater responded

Very glad to hear that we were able to resolve the issue with Christian's assistance. Thank you for the nice review and for continuing to be a valued customer!

May 18, 2020

I have both my Honda and Acura service this past week and the interactions flawless from the web appointment to drop off to text updates to pick up everything was fine More

by Michael_morack
Recommend Dealer
Yes
Employees Worked With
Matt and Christian
Jun 15, 2020 -

Honda Bridgewater responded

Thank you so much for sharing your great Autosport experience with Matt and Christian from the Service Team at Autosport Honda! We love to hear the positive feedback and we're glad we can take care of your vehicles for you!

March 31, 2020

Amazing Customer Service I purchased my CRV in 2016, at Autosport Honda in Bridgewater, and trust no one other than the techs there to take care of my vehicle. Christian Angul More

by elisamflynn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Angulo and Matt Fasano in the Service Department
Apr 01, 2020 -

Honda Bridgewater responded

Thank you so much for taking the time to share your great experiences with Christian and Matt from the Service Team at Autosport Honda. It means a lot to have such positive feedback. Our team works extremely hard to ensure our clients vehicles are maintained properly and effectively, thank you so much for mentioning that and for your recommendation! We are thankful to have you as part of our Autosport family!

March 06, 2020

the service personnel is respectful, understanding and effic the dealership is very professional in handling the needs of the customers executing the service proficiently and on time. keep up the good work. see More

by vtt317
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
nelson quinones
Mar 08, 2020 -

Honda Bridgewater responded

It's great to know that our team provided you with excellent service and you appreciate the good work we've provided to you. Thanks again.

February 26, 2020

I always have a good experiene. Customer service is excellent. You are greeted with friendly smiles and positive. The staff in both sales, service and parts are very friendly. Very More

by cangelica45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jane Kronenwetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Turner, Damian Wadiak
Feb 27, 2020 -

Honda Bridgewater responded

Thank you so very much for sharing your great experiences with our Sales and Service Teams. We have always felt having a friendly atmosphere is vital to our success and we are very happy to hear that you appreciate that. Thank you for being a part of the Autosport family!

February 24, 2020

Very friendly and accommodating! I had a problem with a rear hatch light after the oil change and they fixed it right away. Always cleaned the car after service! More

by Karen
Recommend Dealer
Yes
Employees Worked With
All the guys in the Service Dept
Feb 25, 2020 -

Honda Bridgewater responded

Thank you so much for the great Autosport review after visiting our Service Team! We are glad to hear how much you enjoyed working with them, and we thank you for choosing Autosport Honda.

February 20, 2020

Our car buying experience and now dealing with the service department has been a pleasure. Very friendly and professional staff. The waiting room is comfortable and the service was fast. More

by Tweetybjs
Recommend Dealer
Yes
Employees Worked With
Tyler Benson
Feb 21, 2020 -

Honda Bridgewater responded

Thank you so much for sharing how much you enjoy working with both the Sales and Service Team from Autosport Honda! It always means a great deal to us to know that both our friendliness and professionalism have been recognized by our clientele. Thank you so much for choosing Autosport Honda!

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