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135 Reviews of Honda Cars of Bellevue - Service Center
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October 01, 2015
Outstanding Customer Service I very recently had what can be best described as a slight hiccup with one of the service advisers :-). Rick immediately got engaged in the situation I very recently had what can be best described as a slight hiccup with one of the service advisers :-). Rick immediately got engaged in the situation and truly went above and beyond to take care of me. He provided me with exemplary service and has guaranteed that I will continue to give Honda Cars of Bellevue my business and will continue to recommend them to friends and work colleagues. Great Job Rick, you earned every one of the 5 stars! Thanks! More
by TP
Employees Worked With
Helpful July 28, 2015
Awful Expierience I had an appt to take in my Crv for noon on a Monday. My car was not looked at until Tuesday morning. On Tuesday I was told that the catylytic convert I had an appt to take in my Crv for noon on a Monday. My car was not looked at until Tuesday morning. On Tuesday I was told that the catylytic converter heat shield needed to be replaced. They said it was not covered under the warranty. I wanted to call around to check prices before they did the repairs so I told them I would call back to let them know if I wanted them to do the work. I called them 15 minutes later and agreed to them doing to work. At 3:30 in the afternoon I called them to see when my car would be done. They said they had not worked on the car because I never called them back. I explained that that was not true and was rudely told, "well I never got the message." I picked my car up at 5:30 on Tueday after them having my car for a day and a half. The service guy who checked me out never apologized for the wait or the poor communication on their part. He gave me my told and said "we think the heat guard was the problem but if we were wrong let us know." I was then given the bill. I will never buy a car from this dealership or take my car to their service department again. More
by Luke
Employees Worked With
I believe his name was Rick.
July 09, 2015
Amazing service department! We are switching from a different dealership for our service needs because the Bellevue Honda service department is so amazing. They are quick, frien We are switching from a different dealership for our service needs because the Bellevue Honda service department is so amazing. They are quick, friendly and professional. We'll be back for service and to buy our next new car. More
by R&R
Employees Worked With
March 10, 2015
body work, I wouldn't go back I have used this dealership several times, at first not having any problems. Although when my radiator was replaced the hose cracked due to clamps be I have used this dealership several times, at first not having any problems. Although when my radiator was replaced the hose cracked due to clamps being put on incorrectly. Next after my roof being fixed the headliner began falling off. I asked for it to be fixed and they refused, instead putting glue on it making it worse. When the top of the car started to rust and crack from the workmanship they actually agreed to repair it, they also agreed to fix the headliner. Although they did not fix the headliner and the car came back with the sunroof not working, they claim this is not their fault and refuse to fix it. DO NOT TAKE YOUR CAR TO HAVE ANY WORK DONE HERE!! It just gets worse and worse... More
by hncarlton
November 05, 2014
Honda Maintenance Whenever I take my Honda in for regular maintenance, the service, friendliness & efficiency is excellent. I am always in and out in an hour. Pat in Whenever I take my Honda in for regular maintenance, the service, friendliness & efficiency is excellent. I am always in and out in an hour. Pat in Service reviews everything done on my car with me and ensures I am satisfied with the work. I am very pleased with Honda Cars of Bellevue for sales and service. More
by judy.attebery.3
Employees Worked With
September 10, 2014
Someone to trust I recently had aproblem with my Honda. When I called and spoke with Todd and told him what was going on, he told me to bring it on down and they will I recently had aproblem with my Honda. When I called and spoke with Todd and told him what was going on, he told me to bring it on down and they will make sure that they will get to the bottom of the problem. I took it to them and waited for it. Shortly afterwards, Todd came and told me that they fixed the problem. Finally someone to trust and I don't get the run around anymore! Awesome just awesome!! More
by jschlecht
Employees Worked With
Todd Lawrence
August 13, 2014
Good Service Experience I am commenting on our first experience with Honda Cars of Bellevue. We recently purchased a 2006 Pilot elsewhere which needed maintenance. After int I am commenting on our first experience with Honda Cars of Bellevue. We recently purchased a 2006 Pilot elsewhere which needed maintenance. After interviewing other service facilities, we talked with Rick (service manager) who convinced us to bring the car into Bellevue. Pat Brook in service patiently listened to our issues and explained in detail, with confidence our options for the repair. Overall it was a good experience and plan to bring all our Honda cars there for service in the near future. Also the charges were in-line compared to other repair facilities. More
by mnomaha
August 08, 2014
Awesome Service Department My family owns 4 Hondas and we consistently visit this dealership for both preventative maintenance and repairs. The employees are friendly, courteous My family owns 4 Hondas and we consistently visit this dealership for both preventative maintenance and repairs. The employees are friendly, courteous and honest. The Dept. goes out of their way to explain everything, and they have never tried to hard sell me on any needed repairs or service. I would recommend their Service Department to anyone. More
by Mustang92
Employees Worked With
Rob Holst, Todd Lawrence
May 23, 2014
A Service Center That I Can Trust The last time I took my Odyssey in for an oil change they noticed a power steering leak and thought that a hose needed to be replaced. They gave me a The last time I took my Odyssey in for an oil change they noticed a power steering leak and thought that a hose needed to be replaced. They gave me a quote and since I didn't have time to fix it that day I scheduled the fix at our next oil change. They called me to tell me it wasn't the hose at all and by tightening a valve last time there was no longer a leak. The repair would have cost me $150 and I would have never known the difference. I appreciate their honesty. More
by SuzyG
Employees Worked With
January 17, 2014
This is the BEST Honda dealership I've ever dealt with!!! They consistently provide excellent customer service and the most competitive prices in the Omaha area. with!!! They consistently provide excellent customer service and the most competitive prices in the Omaha area. More
by Handlet
Employees Worked With
Mark
