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Honda Cars of Rock Hill - Service Center

3.3

126 Lifetime Service Reviews

686 Galleria Blvd, Rock Hill, South Carolina 29730

126 Reviews of Honda Cars of Rock Hill - Service Center

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September 26, 2019

"Always top notch service "

- Happy Honda HRV owner in SC

I had a scheduled maintenance appointment today with Wayne Duncan. He followed up with me throughout the day & even got me a rental car for the day so I did not have to wait for my vehicle which was getting allot of stuff done. Wayne was professional & very friendly and answered every question I had. I highly recommend this dealership for all your Honda needs

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Yes
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Oct 01, 2019 -

Honda Cars of Rock Hill responded

Happy Honda Hrv Owner In Sc, thanks for your praise and kind comments about our team. We appreciate you.

August 22, 2019

"Both the Journey and the Destination were Excellent "

- Rayray

I am and have been a Honda owner for more than 35 years. I unfortunately had issues with my 2019 Honda Odyssey and the entire Hendricks Honda Team in RockHill were responsive and supportive - specifically Zack and Matthew in service dept, Joe and Russ in sales dept as well as Angela in Finance and Andy. It has been a pleasure working with this professional team and I plan to buy all my future Hondas (I have 4 driving teens) from the RockHill Team!

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Yes
Aug 30, 2019 -

Honda Cars of Rock Hill responded

Rayray, thank you for your kind review; we are happy to pass along your comments to the team here at Honda Cars of Rock Hill! Feel free to reach out to us if you need anything. Have a wonderful day.

August 05, 2019

"Nobody ever answers the phone!!!"

- KBC

I bought a new car 9 months ago, I love the car buying with Brandon Grubb. However, it takes an enormous amount,t of time to schedule service. I have called 3 days in a row & the phone just keeps ringing & then loops to voicemail or to retry the service dept. I tried for an hour at a time to schedule an appointment. Finally I got an appointment. When I came to check in, I stood there with no greeting, nobody said we will be right with you, nothing. As I waited to be noticed, the phone was just constantly ringing. There were 7 people in the dept, 2 were helping other customers, others just looking at their screens, meanwhile the phone just kept ringing & ringing. Nobody was in a hurry to help anyone or to answer the phone.

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Recommend Dealer
No
Employees Worked With
No idea, nobody said their name in service
Aug 23, 2019 -

Honda Cars of Rock Hill responded

Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please call Connie Underwood, service lane manager, to discuss further. She can be reached at 803-909-4859.

July 25, 2018

"Horrible experience with the service department. "

- Barbes1027

I took my car in with a problem with the warning lights staying. on. I paid 49.99 for a diagnostic test. The test results clearly stated a certain problem with a part. I had to make a special trip to prepay for the part before they would order it. I went back after the part came in (which by the way they never called to tell me it was in). This did not fix the problem. I still had to pay for the part and labor. They told me I needed another part 1,400.. They also told me I need new washer blades. I just had mine replaced 2 weeks prior. I would never recommend using this dealership. They can not be trusted.

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No
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Aug 06, 2018 -

Honda Cars of Rock Hill responded

Sheri, thank you for working with us to resolve the problems you experienced. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. We appreciate the chance to work with you to resolve the situation, and remain available if you have any further questions or concerns. Our customer are very important to us. Gus Matchunis, Service Director - 803-909-4861

April 11, 2017

"Car Buying Made Easy"

- Boo Fields

I came in to have my car serviced. Roy Rhine gave me excellent service and feedback regarding my existing Honda. However, due to repairs and the age of the car, I decided to look at a new car. Jim Scott listened to my needs and desires and found the right vehicle for me. I drove a vehicle for a day to see if this was what I wanted. When I picked it up, it was raining and cold. Jim (who had listened to my wants) had the heated seat turned on for me. (This made my night!) His patience and desire to hear what I wanted, and what I could afford, made the sale. I was wooed from Toyota (20 years ago) by Jim Scott. Now 20 years later, my husband and I have purchased multiple cars from him. Thank you, Jim!!! Shelby Mayfield, Finance, presented the right options that fit within our budget. We appreciate the level of service and care provided by the Honda associates. Thank you, Honda, for employing people of excellence! You are an excellent sales rep, and a caring individual, Jim. You put your customer ahead of the "sale". Thank you. Boo Fields

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Yes
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Other Employees : Shelby Mayfield, Finance
January 14, 2017

"Horrible Service"

- adayandforever

These people are completely unprofessional. I gave them a chance to fix a recall problem which is common in the 2002 Honda Civic. This recall can cause shards to project towards your face from faulty airbags. Resulting in death. You would think they would be grateful that you gave them a chance to right this wrong which could result in death and massive lawsuits against Honda. They weren't. They provided a tow and they were supposed to provide a rental car to make up for the time. They did not. They towed my car and that was the last I heard of it. They didn't bother to call me or let me know anything. When I finally called them to ask what was going on they said that my car was finished and was towed back to my house. It was not. I had to call back to let them know it was not there. They instead towed it to the wrong place without even asking me where I wanted the car to go after making me wonder for an hour where my car even was. They refused to right this wrong at all, even going so far as to dismiss my frustration by telling me it was Honda incorporated's fault, they did what they were supposed to do and that it wasn't their problem. Any mechanic I have dealt with in my entire life has called me when my car was done to let me know. Instead they just towed my car without calling me, with absolutely no regard for where it was supposed to go. Thanks to them, I got stiffed with a $50 tow bill to get my car to me. These people are rude and incompetent. I will never go to them for anything and I'm questioning whether I will even bother to buy another Honda.

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No
Jan 14, 2017 -

Honda Cars of Rock Hill responded

We are sorry to hear of your displeasure, but would like to set the record straight. American Honda in California reached out to you to get recalls taken care of and after several years of unsuccessful attempts to get these recalls handled, called us and asked for our help. At their direction and with your permission, we towed your Honda from Precision Tune in a non-running condition to perform these recalls. We pushed your Civic into and out of our service department and completed three recalls in less than two hours. We called you at 2:59 and left a message, and again at 3:20. After no response, we towed your vehicle back to Precision Tune. As for the rental car, you never asked for one but we would have gladly provided one for you if you had come down to our dealership. Rental agencies require paperwork to be filled out by the driver in order to rent a car, even if American Honda is paying the charges. We are very sorry you are unhappy with your service visit, but feel that we did a great service to you by towing your car to and from its current location at no charge and performing three safety recalls in a short period of time.

August 03, 2016

"service"

- tigerfan

Makayla was great, very helpful, She always take great care of my needs!She went above and beyond helping me. I highly recommend her and Honda cars of Rock Hill.

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Yes
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Makayla Jordan
May 27, 2016

"good service from parts dept."

- Larry

Jonathan in parts is courteous and helpful. Honda provides parts that meet requirements. We have enjoyed working with them over the past few years. We have enjoyed having a Honda Accord for about 10 yrs now.

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Yes
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Jessie Johnson
May 25, 2016

"Parts department excellent work"

- Anita2016

Great experience with Mario in parts. Very helpful to have a team that works together to make your experience a good one. Keep up he great work

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Yes
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Mario
April 30, 2016

"Awesome customer service"

- beverly

I had a great experience with this dealership. David Martin (service writer) called me twice to explain what was going on with my car and went to great lengths to explain and have the problem fixed. Definitely recommend this dealership!

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Yes
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David Martin
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