Honda City Chicago

I spoke with two different people there and they told me that did not have the car that I wanted, but they both took my cel phone and told me they would call me when it arrived. I called again on a Satur that did not have the car that I wanted, but they both took my cel phone and told me they would call me when it arrived. I called again on a Saturday, to double check and they said it was not there. When I went in on Monday to verify, they told me that they sold the car on Saturday! The exact model and color that I have been looking for all over the city :( I also asked them if the Memorial Day weekend sale [ 0.9 APR] would end on Monday or Tuesday. They told me it ended on Monday :( However, when I started researching and calling other Honda dealerships in Illinois, they said the Honda 0.9 APR ended on Tuesday 05.31.11 not 05.30.11 like Honda CIty had told me. I later test drove the car and sat down discuss pricing. I was given inaccurate information about the car [they stated that the Honda made Insight Hybrid and Non-Hybrid] and that the 0.9 APR did not apply to the Insight [which according to every other Illinois dealer I spoke with= It did!] I feel like they should have better customer service and get their facts straight before they provide misleading information. Also, they did not want to let down on MSRP! Save yourself the headache, and visit another Honda Dealer with better reviews. This Honda group tried every car salesman trick in the book when I sat down to negotiate More

I would recommend this dealership even after we initially experienced miscommunication on both sides of the aisle. They were very quick to respond to my concerns and craft a resolution that we all felt satis experienced miscommunication on both sides of the aisle. They were very quick to respond to my concerns and craft a resolution that we all felt satisfied with. James Wheeler was apologetic and offered to assist me in making things right and the Marketing Director, Monica Medrano was prompt and advocated on my behalf. The owners - Bob and Anthony Locquerico -were also incredible and offered to repair the vehicle and detail it (and were also quite an entertaining but savvy pair.) I would definitely do business with Honda City on Pulaski again. I love my Volvo and am thrilled that -All's Well That Ends Well! Thanks Honda City! More

I bought a new Honda from Roosevelt a few weeks ago and noticed a scratch on the passenger door the next day. I called and spoke with the facilitator woman about it -- she promised they would get it taken noticed a scratch on the passenger door the next day. I called and spoke with the facilitator woman about it -- she promised they would get it taken care of. Couple days later, Roosevelt called me and I explained the situation, so I had an appointment made the next day to get the scratch fixed. Aamer and everybody in service was real nice and did a great job -- you cant even tell there was a scratch. More

This was the first dealer I went to looking for a new car and after visiting 3 other dealers I came back to Honda City. My experience was great the first time and the last time. Some dealers have quite a son and after visiting 3 other dealers I came back to Honda City. My experience was great the first time and the last time. Some dealers have quite a song and dance...they promise everything but when you get to the bottom line they deliver nothing. Not so here. At my first visit I was given all the info I needed and was never pressured to close a deal. As I left I was politely asked to bring my car in for an appraisal when and if I am ready to buy. Five days later I returned for an appraisal after having the car appraised elsewhere first. I was given a fair price for my old car, a $1000 rebate, 0.9% financing and the best price around for the new car. It was the best experience I ever had purchasing a new vehicle. Both the sales person and a finance director are tops!! I would recommend this dealer to anyone looking for a Honda.....great car.....great dealership!! More

American Honda Financial, Elgin, IL, financing was the key factor. Honda products are excellent. I bought Honda in the past, and was surprised by the exceeded expectations. Original Vehicle I purchased in key factor. Honda products are excellent. I bought Honda in the past, and was surprised by the exceeded expectations. Original Vehicle I purchased in 1991, new, still in service today, Honda Acord LX; I marked it, and occasionally see it. Memories through thick and thin, time lines not forgotten. I recently purchased 2011 Honda Civic LX out of necessity. Another time line, and life rolls on. More

I went into Honda to have my "check engine" light looked at. The people there were very professional and courteous. All my questions were answered without me feeling rushed. They got me in and light looked at. The people there were very professional and courteous. All my questions were answered without me feeling rushed. They got me in and out as fast as possible. I would definitely use their services again and recommend them. More

I was contacted by phone from Liz after posting an I was contacted by phone from Liz after posting an inquiry on Consumer Reports.com. She assured me that the car I wanted was there and that they we I was contacted by phone from Liz after posting an inquiry on Consumer Reports.com. She assured me that the car I wanted was there and that they were ready to deal. I had other dealers to try that were much closer, so I told her to keep in touch. Liz stayed in touch without being pushy, leaving 2 messages in a week while I shopped around the suburbs. I received a very low price quote from one dealer who was also pretty far from me, and another suburban dealer could not meet my trade-in offer, so I called Liz, told her about the price quote and trade-in issue. She assured me that Honda City would meet my terms. I was there by 7pm that evening and my salesman was Jose. There was nothing that Jose could have done better. He was courteous, professional, reasonable and patient. Everything Liz promised was done for me by Jose. I got an incredibly good deal. The trade-in, the loan terms, every detail, done. I drove away in my new Accord in 2 hours. Many thanks to Liz and Jose. Kevin More

Honda City Dealer listed cars with options which are not available on sales models. They just want you to come to Honda City then they lie to you and tray to sell you some other cars. I waste my all evning available on sales models. They just want you to come to Honda City then they lie to you and tray to sell you some other cars. I waste my all evning going there to heare just lie and some games. For example: they try to play game with you by by saying: somebody else is testing naw vehicle which you are intrested to buy !!!! I JUST LEFT AND NEVER WILL BE BACK More