Honda City Chicago

Avoid bait and switch at Honda City Chicago, 4950 S. Pulaski. They offered to beat any offer by up to $500. I confirmed by email and phone with Thomas and Lourariel pricing and that the new car I wa Pulaski. They offered to beat any offer by up to $500. I confirmed by email and phone with Thomas and Lourariel pricing and that the new car I was purchasing was being cleaned and prepared for me to pick up. I even completed my financing application online before driving to the dealership. When I arrived, they told me they did not have the car I was buying on the lot (or any cars of that model and year). They tried to sell me a more expensive car or convince me to buy their "demo" vehicle. Multiple people at this dealership outright lied in order to get me into the dealership and then offer a different (worse) deal. More

I had my vehicle towed in on Saturday. I told the advisor the car has no power in drive, I have a transmission light and an emissions light on, and also a transmission leak. They told me the cause of my issu the car has no power in drive, I have a transmission light and an emissions light on, and also a transmission leak. They told me the cause of my issue is a transmission pressure sensor and fill plug and to install a new one it’s gonna be 879 dollars. So I had them install the sensor. I get a text saying to call them as soon as I can. I call them, what they say is the tech installed the sensor and it still doesn’t have power in drive and now it needs a new transmission unit and it’s gonna cost 7000. I called the service manager and he tells me that it’s part of a process of elimination and that’s the first step. No one told me that. I was told that’s the pressure sensor is the issue. He lowered the first to 709 insisting they told me it’s a process and that’s the first step. 709 to tell me the sensor is not the issue and it’s need a 7000 transmission. I had my vehicle towed out and the whole process they acted like my vehicle wasn’t in the lot. I paid and they didn’t give me my car keys and they drove my car to the alley and had the tow truck driver go to a different lot to get the car. They made the whole process a mess. I’m never coming here again, I’m telling everyone about my experience here and telling them to stay away More

Worst experience ever, Their salesman, Mike is one of the worst, talks all bs, just to get you in, and leave you alone. They promised me free oil change, and when I got back, they said there was no record, w worst, talks all bs, just to get you in, and leave you alone. They promised me free oil change, and when I got back, they said there was no record, worst customer service ever, will never buy any car from Honda! More

The worst of all the time. I will never get a car from this dealer. We bought our first car and they just make my wife sign the contract and never explain nothing,,they add 2 packages that we don't ask,,a this dealer. We bought our first car and they just make my wife sign the contract and never explain nothing,,they add 2 packages that we don't ask,,and now we try to get rid of,they not answering our phone calls More

Bait and Switch! I received a quote on the internet with a follow up phone call. The Internet Sales Manaager (Tom) provided a competitive price that was a couple of hundred dollars higher than another price a follow up phone call. The Internet Sales Manaager (Tom) provided a competitive price that was a couple of hundred dollars higher than another price I received. He said they would beat any competitive quote by up to $500 abt that we would finalize it when I came in. I arrived the next day and despite the discussion we had the car was not on the lot. It took almost an hour for them to bring the car over. When we sat down to do the paperwork the pricing miraculously changed. They did not even honor the price they quoted let alone meet the competition! This was after the sales rep (Kendell) went to talk to the manager (Dave). The difference was almost 5% higher. AVOID THIS DEALER AT ALL COST!!! More