Honda Libertyville - Service Center

I am very unhappy with my visit and this guy tried to sell me unnecessary services. My visit was for an alignment, which was performed but did not resolve the issue. This guy stated I needed other wor sell me unnecessary services. My visit was for an alignment, which was performed but did not resolve the issue. This guy stated I needed other work done to ensure the alignment issue resolves, only to tell me this after the alignment service was done, not before during I initial inspection. A lot of unnecessary services all of a sudden appeared and exceeded well over thousands of dollars. I've been very unhappy with this location since being bought out by Murgado Automotive Group. This location was much better before the acquisition. I advise taking your business elsewhere. More

We are from Ohio and were visiting family in Round Lake, Illinois when our ‘check transmission’ light came on in our Honda Pilot. Not wanting to continue driving, we called Honda dealerships in the area an Illinois when our ‘check transmission’ light came on in our Honda Pilot. Not wanting to continue driving, we called Honda dealerships in the area and they weren’t willing to check it out until Saturday, or even the upcoming week. (This happened on July 3). Honda Libertyville was the fourth dealership we called and the only one that told us to bring it in to check it out. James in the service dept was more than nice, explained things and reassured us that the Pilot is safe to drive back to Ohio. The cashier was super sweet as well and while talking to her found out that she attends OSU-small world! We can not thank Libertyville Honda enough! More

The service department is a JOKE! Unprofessional, unreasonable, scam after scam. If you think you are going for a simple oil change...be ready to pay for extras that you likely don't Unprofessional, unreasonable, scam after scam. If you think you are going for a simple oil change...be ready to pay for extras that you likely don't need. Or, if you're like me, a loyal, valuable customer who has a well-maintained car, bringing it in for a recalled repair - which is FREE from Honda, you leave with major engine damaged caused by faulty parts and improper installation. Replaced the fuel pump parts, returned the car to me with all the dashboard lights lit up, then proceeded to tell me it was a faulty o-ring. Seriously, faulty parts as a recall replacement? It's true. Got the car back and after one day of driving, I hit the lottery and somehow blew the head gasket. Some say it cannot be related, as Honda did, but others...true mechanical professionals would disagree. Honda Libertyville's service team/manager thinks people are stupid. They told me the full repair costs (including service I didn't need and previously declined because I just had it done a couple months ago) totaled ~$7500. FOR WHAT SHOULD HAVE BEEN A FREE RECALL PART. Honda Libertyville doesn't care they see dollar signs. After arguing for a MONTH, the cost amazingly came down to ~$2600. I was held hostage for these repairs and had no choice. This place is a major scam...read the reviews before wasting your time and money. Stay away from any/all Murgado owned dealerships. They are a theft ring in plain sight. Oh, forgot to mention...good luck getting a loaner car, if needed. Magically, with a lot full of cars (shocker...that aren't getting sold), they will not have one available for you. Took me 3 weeks to finally get one. Did I mention they flat out don't care? More

Peter Benyamin. Is wonderful . Great customer service . I appreciate his help and his expertise .its knowledgeable kind professionals that keep me coming back. Tha Is wonderful . Great customer service . I appreciate his help and his expertise .its knowledgeable kind professionals that keep me coming back. Thanks again Peter!!! More

I have been going to this dealership since I bought my Honda in 2020. I selected this dealer for my maintenance since it was close to my job. However, I thought it was Honda policy not to provide loaners Honda in 2020. I selected this dealer for my maintenance since it was close to my job. However, I thought it was Honda policy not to provide loaners and charge a fee for using a credit card. I have been unhappy with their service, I feel they are sometimes border line rude. They don't even look up and greet you when you walk in the door, you have to get their attention. I finally got fed up and went to the Gurnee Honda dealership and I find they provide loaners and do not charge a fee for using a credit card. Libertyville has been ripping off us off by charging a fee and snobbish about not allowing loaners. Have had to pay for weeks of renting a car because they would not give me a loaner. I cannot believe this was just the practice of that location. I was so disappointed in Libertyville that I wanted to trade in my Honda and never buy another Honda again. They should not be allowed to follow such business practices. More

Peter B. at Honda Libertyville doesn’t just write service orders, he writes peace of mind. Straight shooter, zero fluff, and somehow always makes car trouble at Honda Libertyville doesn’t just write service orders, he writes peace of mind. Straight shooter, zero fluff, and somehow always makes car trouble feel less like trouble. Ask for Peter. He’s the calm in the chaos. More

I had a great experience at Honda Libertyville thanks to Peter Benyamin. He went above and beyond as a service advisor when I brought in my Honda Accord. From the moment I arrived, Peter was professional, k Peter Benyamin. He went above and beyond as a service advisor when I brought in my Honda Accord. From the moment I arrived, Peter was professional, knowledgeable, and incredibly helpful. He took the time to explain everything clearly and made sure my car was taken care of promptly and thoroughly. What stood out most was his honesty and attention to detail—he kept me updated throughout the process and made sure I understood what services were truly needed. It’s rare to find someone who genuinely cares about the customer experience the way Peter does. If you’re looking for someone trustworthy and dedicated at Honda Libertyville, I highly recommend asking for Peter Benyamin. He’ll treat your car like it’s his own. More

I had a Great experience , Peter is very knowledgeable and I was really impressed. He told it to me straight and I really appreciated that. I felt I was in really good hands with Peter and I was really impressed. He told it to me straight and I really appreciated that. I felt I was in really good hands with Peter More

Peter was outstanding—professional, honest, and incredibly helpful throughout the entire process. He made everything smooth and stress-free, and I truly appreciated his attention to detail and no-p incredibly helpful throughout the entire process. He made everything smooth and stress-free, and I truly appreciated his attention to detail and no-pressure approach. Highly recommend working with him! More

Carlos in Service deserves five stars for his exceptional work at Honda Libertyville. He managed my oil change seamlessly and kept me informed every step of the way. Carlos is efficient, courteous, and clear work at Honda Libertyville. He managed my oil change seamlessly and kept me informed every step of the way. Carlos is efficient, courteous, and clearly committed to providing excellent service. Highly recommend him and the entire Service Department! More