Honda Of Annapolis

Terrible Customer Service - Receptionist is NASTY I took my Pilot in for a tailgate problem. The vehicle is under warranty. The lock would not unlock to open the back. You have to yank on it a doze I took my Pilot in for a tailgate problem. The vehicle is under warranty. The lock would not unlock to open the back. You have to yank on it a dozen times to finally disengage. Once it finally comes unlocked, it takes a few times for it to do it again. When it was acting up, I took it in. They claimed it wasn't locked, but I had checked it when I took it there. So then they said, see it opens. Yeah, after the initial disengagement, it will open! I told them that! So I left irritated because they (in my opinion) LIED about the locking issue. The receptionist tried to get involved, and I told her I didn't want to get into it, that I had already dealt with the manager. So then I left, and the lock did it again right after I left. I went back again, go the manager, and made him come out and try to open the tailgate. So then he was forced to concede there was an issue. Had to take the car in the next morning and they replaced the lock. The receptionist overhead me talking to another customer that I was unhappy and felt they were incompetent. "Leslie" the receptionist flipped out on me and said they weren't incompetent, I got my vehicle fixed, and I was done, and pushed my paper toward me. I looked at her like she had three heads. She said I would know i was done if I hadn't been busy talking to the customer behind me. Now let me tell you why I was talking to the customer behind me - three times I was explaining to Leslie that my car was under warranty (there was a charge on my sheet), she rudely picked up the phone and answered it, cutting me off. Her NASTY and UNPROFESSIONAL acts of telling me 'they fixed it, you're done' and talking to me like a piece of crap is unacceptable. I will NEVER go back to Honda of Annapolis. I would have given this rating a 1/4 star if possible. If you go there, you are warned. More

Loving my new Pilot Jason Jones and the rest of the team members were awesome! A co-worker referred me to the dealership after she purchased her car there. I was we Jason Jones and the rest of the team members were awesome! A co-worker referred me to the dealership after she purchased her car there. I was well pleased with the the time frame of my visit, I was in and out in less than four hours. More

Very satisfied with Jason Jones as our sales rep I recently purchased a vehicle, Jason Jones was the sales person, I had the privilege to assist me in making a huge decision in purchasing the perfec I recently purchased a vehicle, Jason Jones was the sales person, I had the privilege to assist me in making a huge decision in purchasing the perfect fit as in financially, economically and a great looking car. Mr. Jones has a "Gift" not in the gift of gab but, as in, the gift of transparency/honesty. I had with me my 80 year young Mom and brother, they too, were impressed with his ability to communicate effectively , thorough in dotting each "I" and crossing each "T". I have had terrible experiences in the past with sales persons, but, Mr. Jones made my experience a lasting positive experience I will never forget and for that I thank Honda of Annapolis for having such a quality employee whom seems to genuinely care. I will recommend anyone I know who is in the market of buying a car to seek out Mr. Jones as the ultimate sales person. R. Carter Upper Marlboro, Md More

Slow service It' s a beautiful Saturday and here I still sit in the service area. We were told 2 hours for a simple service. Having driven an hour and a half her It' s a beautiful Saturday and here I still sit in the service area. We were told 2 hours for a simple service. Having driven an hour and a half here since no Honda dealers are near us, we have to wait on our car. i had made an appointment. We arrived at 11:50am. It is 3:10 pm and we are told it will be another half hour. Really!!! Totally ridiculous. I doubt we will return. More

All Business, No Hassle After a horrible recent experience, I was very skeptical about dealerships and all the shady business that seemed to follow them. To my surprise, I wa After a horrible recent experience, I was very skeptical about dealerships and all the shady business that seemed to follow them. To my surprise, I was recommended to visit Honda of Annapolis by a friend. This friend advised for me to "ask for Jason Jones." I have to say it was a blessing after all the foolishness and snake-like agendas of the past; just to deal with a salesperson that was all business, no filler. Jason was very accommodating while being transparent about the vehicle and its pricing. He realized that I was not there to be hassled or hustled, but to buy a car that I felt was reliable and in my means. I appreciate the straight business approach, and the lack of pressure I was provided. Overall great experience. More

Stay away - they talk the talk but don't deliver I was in the market for a new vehicle and Honda of Annapolis had inventory that was of interest. Salesperson I engaged was friendly, albeit new as I k I was in the market for a new vehicle and Honda of Annapolis had inventory that was of interest. Salesperson I engaged was friendly, albeit new as I knew more about the vehicle than he did, and more than willing to offer test drives and engage in general question and answer banter. Things became much more interesting when we began to discuss and negotiate price. Salesperson had no authority, as any inquiry had to go through the sales manager. While the "price" was discussed, it was never officially put on paper. While the sticker invoice was visible, I was told "we can do better than that." As all things were progressing, I began to inquire as to the out the door price via email and over the phone. The dealership would not budge, indicating policy prevented them from sharing a price over the phone. I pushed back indicating they were jeopardizing a sale. I was told to come in and promised that they would not waste my time. Against my better judgement I went in to negotiate. My skepticism was quickly confirmed, as the the directional pricing I had been provided, below invoice, was a sham. Vehicle had several, never previously disclosed dealer upgrades (clear coat, mud flaps, undercarriage protectant, etc.). All of the upgrades could not be removed and carried very high margins. The type of margins that allow the dealer to make up the difference in the below invoice pricing that was referenced. Upon calling foul, indicating the dealership had wasted my time and volunteering to share its practices with the other customers in the dealership, I was asked to leave. I left and made my purchase elsewhere Please learn from my mistake. Go in with your eyes wide open. If you want to play games, by all means go to Honda of Annapolis. If you want a forthright buying experience, I would stay away and head to one of the other Honda dealers in the area. I realize my review alone will not cripple the dealership, but hopefully I can help others avoid the frustration I faced. More

Honda of Annapolis Review The best dealership I have ever dealt with. Jason Jones is by far the best sales consultant I have ever dealt with. He made the buying process very ea The best dealership I have ever dealt with. Jason Jones is by far the best sales consultant I have ever dealt with. He made the buying process very easy and I appreciated his transparency. More

Excellence at its Best ! Mr. Jason Jones is a Great customer oriented Sales & Leasing Consultant who values customers and makes us feel Welcome and Glad to be there. He thorou Mr. Jason Jones is a Great customer oriented Sales & Leasing Consultant who values customers and makes us feel Welcome and Glad to be there. He thoroughly explained everything with no pressure and help us understand everything about the vehicle that we were going to buy, while keeping his smile thus making comfortable with our decisions. Thank you very much for all your endeavors in making us Happy and Proud of our purchase. Kudos ! More

Dealship will lie to get a deal and not rectify mistakes . The buying process went smooth overall. It's the mistakes made and misleading information I found out afterwards that was the problem. Charlie Holman The buying process went smooth overall. It's the mistakes made and misleading information I found out afterwards that was the problem. Charlie Holman was my salesman and he was overall great. I am currently living in New York but was in need of a car and visiting family so went to Honda of Annapolis. I asked multiple times and was guaranteed that I would be paying New York taxes that day and that all I would have to pay at the NY DMV was title, tags and registration. I verified multiple times that I would not have to go out of pocket any further in NY. Bert and Charlie assured I would not so I proceeded with the sale. When I went to the NY DMV on 6/23 the check written by Honda for taxes was not enough. Bert taxed the correct percentage, however, he made a mistake and did not tax the full purchase amount. He taxed after deducting my 2,000 deposit. I contacted both Bert and Andre (the manager) and neither were helpful. Andre was flat out rude and had no intention of rectifying the dealer's mistake. I was promised one thing just so they could get a sale and when a mistake was made on Bert's end there was no sincere apology, no regard for how misleading they were or dissatisfied I was. This is the 2nd Honda I have purchased (the other from another dealer) and I would NEVER recommend this dealership solely due to their dishonesty and disregard for customer satisfaction. More

Very Pleased My husband and I were very pleased with our experience at Honda of Annapolis. Our sales consultant was Justin Gambino, and he was very helpful and pro My husband and I were very pleased with our experience at Honda of Annapolis. Our sales consultant was Justin Gambino, and he was very helpful and professional. I feel the dealership worked well together to help us find the right car for us. They were also excellent with our children which made our buying experience easy going and quick. We will definitely return here for any future purchases of a honda in our household. More