Honda Of Annapolis

I went to Honda of Annapolis to purchase a pre-owned car as a repeat customer. I was greeted by a salesperson (Vicky Henderson) as I got out of my car. I told her what I was interested in buying. Vicky sh as a repeat customer. I was greeted by a salesperson (Vicky Henderson) as I got out of my car. I told her what I was interested in buying. Vicky showed me the available cars and brought the car I was interested in around to be inspected and driven. All the time answering all questions and explaining different features. Once it was decided I would trade in my old car, she took care of that and we sat down to discuss price. Vicky was great, and we came to a deal quickly. The business office worked with me well also. I was given a choice of financing or paying outright, which ever I wanted to do. All questions were answered and everything explained. I will return to purchase vehicles in the future. I extremely appreciate the kind, polite, friendly sales people along with the wonderful people in the finance office. It was an absolutely pleasant experience dealing with Honda of Annapolis. I would highly recommend this dealership to anyone, as well as, recommend that once arriving to ask for Vicky. She was a tremendous help and such a pleasure to work with. More

Though our salesman was a very nice and helpful guy, this dealership definitely has shady practices. On multiple occasions they brought over sales worksheets (basically a document showing the total price br dealership definitely has shady practices. On multiple occasions they brought over sales worksheets (basically a document showing the total price broken down) that were completely incorrect. In both instances, they claimed to have "made a mistake" when I called them out on it. They also will tend to have slightly modified prices on documents that you have to sign from what they verbally said you'd be paying. To me, this dealership seems to habitually try to squeeze every last penny out of you. They have a standard $200 document processing fee that is complete profit and non-negotiable. You can find plenty of dealerships that won't include that. They also try their best to force an $895 "xzilon package" on you that you could purchase yourself from amazon.com for $150 max. To top it off, and you may see reviews here that will point to this fact, their employees will tell you when you are purchasing a vehicle that you will be called with a customer satisfaction survey or will be asked to come to this very website and fill out a review. Supposedly, they receive a $50 bonus for a customer that rates them 5 (perfect) in all categories. They collect this bonus at the end of the month. According to the salesman, if a single customer gives them anything less than a 5 in any category, they lose their full month's bonus, even it had nothing to do with the job they did. In other words, Honda of Annapolis recognizes how awful of a dealership they are and basically has their salesmen guilt their customers into giving them artifically high ratings. Sounds like a great place to buy a car, huh? I would never purchase a car from Honda of Annapolis again, especially being as how Honda of Bowie is right up the road. In fact, I can almost assure you if you bring Honda of Bowie a quote from Honda of Annapolis, they will beat the price. More

TERRIBLE CUSTOMER SERVICE If I could I would give TERRIBLE CUSTOMER SERVICE If I could I would give this dealership 0 stars! Do not turn in a lease to this dealership from another leasing company TERRIBLE CUSTOMER SERVICE If I could I would give this dealership 0 stars! Do not turn in a lease to this dealership from another leasing company as they will scam you! We had a GM lease and wanted to lease a new CRV (which we love). Well they don't know how to make these kind of deals and 1 month later we are required to pay them $467.00. Even though they made thousands on our vehicle when they resold it. After we made phone calls to Honda Corp. and the Better Business Bureau as well as many threatening and rude calls from Andre (sales manager) and Terry we ended up paying the amount when they threatened small claims court. Andre would not allow us to speak with Con Errico (General Manager) as this situation was "beneath him". Needless to say Honda Corp. was disappointed with this dealership as well and their hands were tied as it is a privately owned business. If Honda Corp. had any sense they would close this dealership as they will continue to lose customers. The Better Business Bureau has given this dealership an F rating as they will not work with their customers. Do NOT go to this dealership. Please heed the reviews on this site, this a TERRIBLE dealership that does not want to work with their customers to keep them happy. They only want more $$$$ More

I bought a Honda Civic Hybrid new in 2003 and had it in for service. I was told that the IMA battery needed to be replaced at a cost of about $3000. After discussing the situation with Ben he told me that for service. I was told that the IMA battery needed to be replaced at a cost of about $3000. After discussing the situation with Ben he told me that he would get back to me. In about 10 minutes he called back and told me that he had spoken to Honda and they agreed to cover the cost of replacing the battery. This is to Ben and Honda's credit that they are willing to cover this after almost 10 years and 130,000 miles. Ben was professional and courteous even before the battery issue, I had limited funds at the time and he was very helpful in getting the work done that I needed at a cost that I could afford. I have complete trust in Honda of Annapolis' service department and with Ben in particular, I know that I will be treated fairly when I am there and I will not hesitate to go there again. More

Had several issues with car overheater, Service advisor and technician were able to diagnose 2 seperate issues one being the water pump and another being a leak in the line. Work was completed quickly and and technician were able to diagnose 2 seperate issues one being the water pump and another being a leak in the line. Work was completed quickly and I haven't had an issue since. More

I always take my cars to Ben at Honda of Annapolis. I trust that he will not screw me with unnecessary fixes like some places. I also love how friendly everyone is, and with the wifi in the waiting room trust that he will not screw me with unnecessary fixes like some places. I also love how friendly everyone is, and with the wifi in the waiting room, I can work while I wait so that I don't have to take off work just to get my car worked on. More

My experience at Honda of Annapolis was exceptional. David DiCarlo, my sales associate, was very not only very knowledgeable and professional, but was also extremely approachable, and accommodating. He David DiCarlo, my sales associate, was very not only very knowledgeable and professional, but was also extremely approachable, and accommodating. He was able to answer all of my questions and I drove away with exactly what I wanted. More

My experience at Honda of Annapolis was excellent. Charlie Holman, was very helpful in narrowing my choices and took me on test drives of several different vehicles. When I couldn't find the right fi Charlie Holman, was very helpful in narrowing my choices and took me on test drives of several different vehicles. When I couldn't find the right fit in a new honda, he was just as helpful in showing us a number of certified used vehicles. Once we made our choice and settled on a fair price, Charlie took over and got all of the paperwork processed and the car ready to go efficiently and quickly. It was one of the best experiences I've had in purchasing a car. Thanks Charlie. More

I was told my the sales person, and I quote, 'You look like a kid,' when the price of the vehicle was being negotiated. I'm 36 years old. Then, when I was asked how I would finance the car, I told the sal like a kid,' when the price of the vehicle was being negotiated. I'm 36 years old. Then, when I was asked how I would finance the car, I told the sales person I wouldn't needed to finance as I'm paying by check. The sales person was flabbergasted and asked what I did for living .... I was looking to purchase a Honda Cvic ... not a terribly expensive car. I presented quotes from other dealers and was told that all were false and misleading as they were way too low. I live in Annapolis and wanted to give the local dealer my business and the first opportunity to sell me a car. I didn't purchase the vehicle I was interested in. Would you? More

Charlie Holman is most professional in his customer work. He listens effectively, is responsive, has alternatives to suggest when presented with obstacles. He succeeds in conveying the impression that he is He listens effectively, is responsive, has alternatives to suggest when presented with obstacles. He succeeds in conveying the impression that he is focused on the customer while still respecting the requirements of his dealership. He is a pleasant person to work with. In my particular case, the issue was availability of the desired model. Charlie was able to sort out multiple possible solutions and investigate each without delay. In the end we were able to reach a very satisfactory conclusion. The dealership showed interdepartmental cooperation in completing the paperwork and financing without complication. They re-worked a shop schedule to get my new car right on the road from the delivery truck. I will certainly recommend this dealership to my friends and suggest they ask for Charlie. Courtney Kane More