Honda Of Annapolis

Five weeks ago my wife and I sold our minivan to them. Today we had to show up to request payment because of their lack of follow through to make sure we received payment in a timely manner after we were Today we had to show up to request payment because of their lack of follow through to make sure we received payment in a timely manner after we were told we’d have payment in 10 days. My wife had been the one communicating with him about our payment so after she confronted the manager Steve about his lack of follow ups and communication concerning our payment one of his associates decided to follow my wife out of the dealership yelling and screaming that we don’t tell them how to do their business and demanding we leave. I was in the car with our kids and had to get out to stop him from following my wife out of the dealership. After I told him to stop yelling at my wife and to back up this associate attempted to egg me on saying “you’re not gonna do anything”. He was right. I am a man of peace but I was not going let him continue to yell at my wife and follow her out of the dealership in such an ugly and aggressive manner. Our simple request was a courtesy car wash or oil change to make up for the delay but they refused. Clearly someone should teach them how to do business because this is not how you treat customers. We will be in the market for a new car early next year and we will certainly not be going to Honda of Annapolis. I strongly encourage you to look elsewhere for a Honda. They are rude, discourteous, and disrespectful dealers who attempt to bully and threaten their customers. Needless to say they are very unprofessional. Please go elsewhere. More

Lacking in basic knowledge of tagging and titling a vehicle in other states. We purchased a vehicle here and totally messed up the tag and registration. I will never purchase from here again!!!! The vehicle in other states. We purchased a vehicle here and totally messed up the tag and registration. I will never purchase from here again!!!! They like to pass the blame around!!!!! More

I worked with Keith and Marcus who assisted me with my first car purchase. Keith was very knowledgeable about the vehicle and gave me a great price. first car purchase. Keith was very knowledgeable about the vehicle and gave me a great price. More

Pilot Went here on a whim because of advertisements. I always wanted a pilot but didnt think I could afford one. Dan was able to make it happen. Super happy Went here on a whim because of advertisements. I always wanted a pilot but didnt think I could afford one. Dan was able to make it happen. Super happy! Very comfortable experience and will come back! More

Marcus was very helpful in assisting me with buying a new Honda Passport. He discussed the ins and outs with me and helped make my decision easier. I really appreciate the service at this dealership and I wi Honda Passport. He discussed the ins and outs with me and helped make my decision easier. I really appreciate the service at this dealership and I will be back should I need any further help. More

Accord Dan was very professional from start to finish. He was thorough with explanations of features and everything was done in under 2 hours. Highly recomme Dan was very professional from start to finish. He was thorough with explanations of features and everything was done in under 2 hours. Highly recommend! More

Quoted $1200 to replace a power steering pump on a 2004 Honda of Annapolis quoted $1200 to replace a power steering pump on a 2004 Accord. Pump was whining after the first cold day of the year. Going in, I Honda of Annapolis quoted $1200 to replace a power steering pump on a 2004 Accord. Pump was whining after the first cold day of the year. Going in, I was aware there was a service bulletin published by Honda noting that there is an o-ring on the pump that is a known weak point in cold weather - it let’s in a small amount of air causing a whine. Once quoted $1200, I declined service. The replacement (new style) o-ring is red, while the old one is black. My car had a black ring in it still. Service bulletin called for a new ring ($9) and 0.3 hrs of labor. I replaced myself for $16 - a new ring, some fluid, one 10mm wrench and 10 mins. The dealer never mentioned the bulletin, the old style ring still in place, or proposed this fix as a troubleshooting attempt before going forth with a $1200 fix. Techs that “inspected” the car for a quote left the power steering reservoir hanging in the engine bay against the accessory drive belt (which would have been fun to catch once the belt wore through the tank) and charged $100+ to conclude that the pump was bad when, in fact, the VERY common o-ring failure had occurred. When I challenged the diagnostic fee for the conclusion that was given, the manager told me with a straight face that “there were mouths to feed” in the Service department - after providing a quote for unnecessary work equivalent to 2.5% of the average American annual salary. I suppose the mouth of the inept, middle aged woman of a customer that I am doesn’t matter. Ineptitude, or dishonesty? Who knows, but I can guess. Either way, I have no kind words for the folks at Honda of Annapolis. More

A Great Car Buying Experience... Thank you Anne Marie My wife asked me to assist her with buying a car on 11/20/2019. After leaving another dealership in the area we decided to give Annapolis Honda a chan My wife asked me to assist her with buying a car on 11/20/2019. After leaving another dealership in the area we decided to give Annapolis Honda a chance to earn our business. I contacted the dealership by phone and spoke to Anne Marie. I asked her could she confirm a particular CPO White Civic EX was still available? She seemed eager and willing to do everything she could, even walk outside to verify the car was on the lot. I really appreciated her willing to go the extra step before we drove 30 miles to the dealership. I felt this was going to be a much better experience than what we were currently dealing with at another local Honda dealer. We arrived at the dealership and Anne Marie was waiting for us. She informed us the car was being brought up and we could get processed to take a test drive. Anne Marie is a Pro. She was very knowledgeable about the car we chose. She was able to answer every question my wife had and made us both feel comfortable throughout the whole process. I really appreciate her professionalism and how she made my wife and I feel real comfortable in making this purchase. Thank you Anne Marie! More

I went to the Annapolis Honda dealer looking to purchase a vehicle. The salesman was very unprofessional. He was giving incorrect information about the vehicle during the entire test drive and was attempt a vehicle. The salesman was very unprofessional. He was giving incorrect information about the vehicle during the entire test drive and was attempting to play games when I was requesting cost of the vehicle. In the age of no haggle prices and up front prices for the consumer to do a comparison shopping his actions where I called for since all I requested was simply for comparison against other vehicles. To say the least I am going to take my business elsewhere. I I didn’t receive similar treatment from Subaru or Toyota dealers in Annapolis. I have to say the best experience was at the Subaru dealer with Toyota being professional easily being second. If you want a Honda vehicle, I heard that Bowie provides much better service for purchasing and getting your vehicle repaired. Hopefully management changes in Annapolis. If you want the past horror stories with dealing with a dealership go to Annapolis. More

Professional - Knowledgable - Respectful of Time We agreed to a deal today for a new 2020 Honda Pilot EX-L and had a really good experience. Our salesman Hakemm was knowledgable, highly communicative We agreed to a deal today for a new 2020 Honda Pilot EX-L and had a really good experience. Our salesman Hakemm was knowledgable, highly communicative, thorough and utilized excellent listening skills. He demonstrated all of the features in a quick manner and we fully understood because of his direction. The Manager - Mark - was easy to talk to, above board and facilitated a solid deal. This was a really good experience handled in a professional and expeditious manner. Great work! thank you again. More