Honda Of Annapolis

I brought my brand new car in to have a manufacturer's defect fixed and got my car back dirty (interior cloth & trim pieces covered in grease), scratched, trim not put back in straight. The service assis defect fixed and got my car back dirty (interior cloth & trim pieces covered in grease), scratched, trim not put back in straight. The service assistant and managers were very hostile and not helpful or apologetic, only blamed us. They offered NOTHING other than to say "we're human" and "you have kids" and "it's an suv.. they get dirty". The sales side was helpful some what, however I was lied to and told that if I put in a complaint to American Honda they wouldn't help me (as far as getting my car back to the condition it was in when they received it -- which is funny because after complaining to American Honda they said that was ridiculous for him to have said, and they're still "willing" to detail it). Now we're at their mercy. They'll detail it and see if they feel it requires replacing any of the scratched panels or bent trim pieces. Mind you we live about 45mins without traffic from the dealership so this is an awful lot of driving and wasted gas. They will not give us a courtesy car even though this is THEIR mistake so we'll sit in the waiting room for 2-3 hours with a 2 & 4 year old. Then we have to wait and see if they feel anything should be replaced. It's pretty goddamn ridiculous that they're allowed to damage our brand new (month old) vehicle and then call all the shots on restoring it to the condition it was in when we handed it over to them to fix a problem that also wasn't our doing. I will absolutely not ever use or recommend this dealership again, and am so frustrated that American Honda says they can't do anything for us, that it's 100% in the hands of this dealership that I may never buy another Honda again and am greatly regretting purchasing this one. It has been nothing but a headache. Next step, the GM and the owner if I have to! This is the second unpleasant run in with the service dept, which has terrible reviews on yahoo & yelp as well. So unless you want to deal with this sort of crap, buy your car somewhere else. More

I have bought 6 vehicles from Honda of Annapolis. Five of these vehicles I dealt with Mr. Teta. He has always treated me with respect and has always been honest and up front with me. I would not have p of these vehicles I dealt with Mr. Teta. He has always treated me with respect and has always been honest and up front with me. I would not have purchased my Odyssey from anyone else. I have always been treated well by everyone at Honda of Annapolis. My vehicles are serviced at the Honda of Annapolis. More

I wanted to lease a ridgeline for business use. Sal was very helpful. He quickly put a deal to gether and I was out the door with my new vehicle. My experience was Honda of annapolis was excellent and i wo very helpful. He quickly put a deal to gether and I was out the door with my new vehicle. My experience was Honda of annapolis was excellent and i would recommend it to anyone wishing to purchase a honda. Tom Fox M.S. More

Richard Reid was very friendly and casual as well as informative. We did not feel pressured and it was even his birthday and he came in on his day off and stayed late! informative. We did not feel pressured and it was even his birthday and he came in on his day off and stayed late! More

Sal provided a great experience both during and after the sale. He has taken care of any small questions we have had in such a way that he was taking a great interest in our total customer satisfaction. Eve sale. He has taken care of any small questions we have had in such a way that he was taking a great interest in our total customer satisfaction. Everyone at the dealership calls you by name, and makes sure that you are taken care of. This goes from the owner (Con) down to the lowest person employed there. We left the dealership getting two vehicles for about the monthly payment we had on just one, and only extending our loan by 15 months. More

We have purched five(5)cars from this dealer & Sal was salesman for each car. He works with you to get best deal Sal is a good person & likable. was salesman for each car. He works with you to get best deal Sal is a good person & likable. More

The salesteam we had was extremely knowledgeable about their product. They not only took us on a test drive and explained the features of the car, they allowed us to take the car to the compeditor so we their product. They not only took us on a test drive and explained the features of the car, they allowed us to take the car to the compeditor so we could compare the two cars we were interested in. They never "negatively" sold the other vehicle, just upsold theirs. The entire process was a positive experience for us. More

My wife and I were looking to trade in our 2008 Honda Odyssey. David was great. He listened to everything I asked, then he and the staff there made it happen! We walked in not expecting anything and l Odyssey. David was great. He listened to everything I asked, then he and the staff there made it happen! We walked in not expecting anything and left there in a brand new 2011 Odyssey. From chosing the perfect match for my wife, then working w/ all the paperwork and my insurance company, it all took less than 2 hours! Fantastic experience and would recommend to anyone. More

This was the third honda that my family has bought from This was the third honda that my family has bought from Honda of Annapolis. John Violet and David DiCarlo were very willing to help us with all ou This was the third honda that my family has bought from Honda of Annapolis. John Violet and David DiCarlo were very willing to help us with all our questions and were very willing to do anything that they could to help us decide on which car we wanted and which car was best suited to us. They both went above and beyond in our car buying experience. Everyone that we deal with was very professional and very helpful. I stopped by Honda of Annapolis today and David was very helpful with a technical question that I had and was very helpful I would recommend this dealership to anyone. More

Very accomodating. Very flexible in working with a customers options. Tries extremely hard to put one in the vehicle of their choice. Will bend over backwards to keep a customer happy. customers options. Tries extremely hard to put one in the vehicle of their choice. Will bend over backwards to keep a customer happy. More