Honda On Grand

Pathetic Purchase with caution. From my experience today, a manager lowered his mask as he verbally accosted me and my wife at the sales counter (inside). If Purchase with caution. From my experience today, a manager lowered his mask as he verbally accosted me and my wife at the sales counter (inside). If that’s how management is behaving in front of customers, how can you be sure they’re wearing masks and complying with COVID protocols when they’re by themselves inside the dealership? Or inside the enclosed vehicles you’re purchasing? I would not feel safe returning here during COVID. I recommend taking your business somewhere without this blatant disregard for customer safety. Now, here’s the full story of my experience: What happened: My wife and I recently purchased a used car. At the dealer, we inspected it and, and it was in perfect condition. The sales guy (Edgar) did a really nice job – and I’d highly recommend him (10 stars for his knowledge & effort). After we completed the paperwork and purchase, we were given a quick overview of the interior features and we drove off. When we got home, we discovered duct tape on the back of the car... covering scuffs and a shattered light. Shame on us for not walking around the back one final time before we drove off. Apparently, the vehicle was damaged between the time we test drove it and the time we left. Somehow, we were allowed to leave the dealership with a damaged car without being told. The immediate aftermath: I emailed the dealership and they promised to fix the damage (of course – they had no choice). BUT, they did not apologize or explain what happened to the vehicle (and they STILL have not). I spent ~$25K on this car, and I’m entitled to know what happened to it. I asked for management to call me with an explanation. I also left a negative review, in the meantime, which I’m entitled to do when my vehicle is damaged and given to me damaged to drive off the lot. Mistakes happen; I don’t blame the person who damaged the car. It’s the lack of directness & honesty after the mistake that frustrates me. I blame management for not dealing with this honestly and/or creating a culture where employees don’t operate by the principle of always being honest with the customer - even when it’s hard. Management reach out: Over the next 2 weeks, I did receive a voicemail from management – letting me know they would repair the car – but no apology or explanation of what happened; What type of accident was it in? I work a busy job and have been dealing with a series of major family events; I did not call them back immediately and planned to just deal with this in person when I returned to the dealer to have the vehicle repaired. The repair visit: I’m in shock at how my wife & I were treated today. I went to the sales desk; there were two managers. I told the first manager who I was – and that I was trying to get my car repaired. He was polite and told me they were ready to do the repair. I was happy to hear that, but then all of the sudden, the other manager jumped in – and, no exaggeration – lost his mind. He quickly stood up, to make himself more physically imposing, leaned toward us and lowered his mask so that it hung from his chin. And then he went on the attack: He screamed at me for not coming to the dealership sooner to get the car fixed (…what?!) and he screamed at me for not returning his call from earlier in the week (…again, what?!...I’m standing in front of you right now to get this fixed). He screamed at me – totally unhinged – and asked me to apologize for my bad review (…seriously?). All the while, with his mask down. I tried to get in a few words to get an explanation for what happened to damage my car, but I could barely get in a word as he continued his unhinged rant. I’m speechless. I took my car to the dealership today to get repaired, before I drive to WV to spread my father’s ashes, and I got screamed at (maskless) by a dealership who damaged my car and has STILL not apologized for it or explained to me what caused the damage. They did complete the repair today, but did not even have the courtesy to remove the duct tape residue from the glass. Pathetic. More

My sales person Danny did a superb job if I could I would rate him six stars everything was seamless from start to finish on my lease it was a wonderful buying experience thank you Danny rate him six stars everything was seamless from start to finish on my lease it was a wonderful buying experience thank you Danny More

Peter is an excellent salesman! Peter was very helpful and very friendly from the time I walked in until the time I left. I had a wonderful experience and can’t wait to come back again. 👍 ⭐️ ⭐️ ⭐️ ⭐️⭐️ and very friendly from the time I walked in until the time I left. I had a wonderful experience and can’t wait to come back again. 👍 ⭐️ ⭐️ ⭐️ ⭐️⭐️ More

Excellent dealership. We have purchased two crv's there and are entirely satisfied with the great expert service for maintenance and repairs. We highly recommend Honda on Grand and are entirely satisfied with the great expert service for maintenance and repairs. We highly recommend Honda on Grand More

Honda on Grand gave me great service while shopping for a used car for my wife. We got a great deal and received a very fair trade-in for my old Ford Escape even though it had severe rust and high milage an used car for my wife. We got a great deal and received a very fair trade-in for my old Ford Escape even though it had severe rust and high milage and has little resale value. More

Today Fidel called me and accused me in been not clear and explained his " Whaat?... as if he did not understand - $27000 (my answer to his quot. And was really short in conversation. After that Rating w and explained his " Whaat?... as if he did not understand - $27000 (my answer to his quot. And was really short in conversation. After that Rating went from one star to negative 2 stars. People, please be careful, do not even drive around that place! More

I requested quote and received it, but when I sent counteroffer Person by name Fidel was very rude and responded with “what?...”. He could just do his job and say sorry we can’t go that low (all asked counteroffer Person by name Fidel was very rude and responded with “what?...”. He could just do his job and say sorry we can’t go that low (all asked just 2000 less than sticker price). Don’t go to this place life is so short and you don’t want to be yelled by Fidel More

Excellent Dealership! But next time when our car is scheduled for any type of service they should at least wash our car. It’s just nice to see when you leave the place you have a clean car.David was po scheduled for any type of service they should at least wash our car. It’s just nice to see when you leave the place you have a clean car.David was polite and professional More

I bought a new Honda Oddysey, Tomislav Kosorog helped me, he is very nice and fast. Gave me a lot of detail information about the new car. I am so happy with my new car. he is very nice and fast. Gave me a lot of detail information about the new car. I am so happy with my new car. More

I went for an oil change and software update on my 2014 CRV EXL and Luis McConnell took care of me. Thank you for the EXCELLENT Customer Service. CRV EXL and Luis McConnell took care of me. Thank you for the EXCELLENT Customer Service. More