Honda On Grand

Great price, good service, long wait time Really aggressive pricing on a brand new 2016 Odyssey EX-L. Was very happy with our purchase, and the staff all seemed very friendly and helpful. T Really aggressive pricing on a brand new 2016 Odyssey EX-L. Was very happy with our purchase, and the staff all seemed very friendly and helpful. The process was mostly hassle-free, though we did end up being at the dealership for almost five hours (9:45 AM-3:30 PM) through lunch with no food provided or readily available. This is obviously not something that a dealership is obligated to take care of, but it would have been a well-received gesture, especially for a young family who is making a new car purchase and somewhat locked into staying put for an extended amount of time. We have a three year old, so things got a little dicey towards the end. This is perhaps something the team could be a bit more attentive to. We found a few scuffs/scratches on trim pieces when we were getting ready to leave. Both Ray and David were incredibly helpful in resolving the issue. We do have to bring the vehicle back to have the pieces swapped out, which is a minor annoyance, but I was grateful for their eager assistance. Despite the long wait I was very happy with the process. In the day or two following the purchase the team has been super responsive to a number of questions and requests. I would definitely recommend Honda on Grand. More

Treated as a valued customer Recognized us as a repeat buyer. Treated with respect and given excellent pricing. Kept word on all promises. No surprises, got exactly what we wan Recognized us as a repeat buyer. Treated with respect and given excellent pricing. Kept word on all promises. No surprises, got exactly what we wanted. More

Offers aggressive pricing. This is the place to do business I loved the internet sales experience. Internet Sales Manager, Ryan Schweikhofer is the best. It's easy to get an estimate. The buying process is s I loved the internet sales experience. Internet Sales Manager, Ryan Schweikhofer is the best. It's easy to get an estimate. The buying process is simplified. No pressure or as Ryan will say to you, "No worries". True! More

Awful customer service! I really do not recommend this dealer! If you are not about to leave your money there,but have to repair something under factory warranty,go somewhere I really do not recommend this dealer! If you are not about to leave your money there,but have to repair something under factory warranty,go somewhere else! Because of their awful customer service and attitude,they will NEVER reach 5?! More

FAANTASTIC EXCELLENNT SERVICE &BEST PRICE AGREED TO A PRICE ON THE PHONE, CAME IN TO PURCHASE,EVERYTHING WAS THE SAME AS PREVIOUSLY AGREED TO , WITHIN AN HR DROVE HOME WITH A NEW CAR. GREAT AGREED TO A PRICE ON THE PHONE, CAME IN TO PURCHASE,EVERYTHING WAS THE SAME AS PREVIOUSLY AGREED TO , WITHIN AN HR DROVE HOME WITH A NEW CAR. GREAT GUYS GREAT FINANCE DEPT More

Excellent! This is the third Honda I have purchased from Grand Honda. They experience has always been wonderful. They are good people, the prices are reasonabl This is the third Honda I have purchased from Grand Honda. They experience has always been wonderful. They are good people, the prices are reasonable and the transaction is hassle free. Strongly recommend them to friends and family. More

Excellent service I purchased a Honda civic 2017 from them. They gave me best rate possible, even lesser than other honda dealers in Chicago area. On the day of purch I purchased a Honda civic 2017 from them. They gave me best rate possible, even lesser than other honda dealers in Chicago area. On the day of purchase, processing was really quick. Their manager was really nice, helped us in getting the extended warranty in discounted price. All in all I had really good experience. More

Purchase of New Vehicle We had a great experience with the purchase of our new vehicle. Ryan contacted us by email regarding the vehicle we were inquiring about. He provide We had a great experience with the purchase of our new vehicle. Ryan contacted us by email regarding the vehicle we were inquiring about. He provided us with a great hassle-free price, and the vehicle was even available when we got to the dealership. We were in and out of the dealership with our new vehicle within about 2 hours. More

Bought a new CR-V EX-L Ryan was very professional and helped me get the best deal possible. I would definitely recommend Ryan and this dealership to all of my friends. Ryan was very professional and helped me get the best deal possible. I would definitely recommend Ryan and this dealership to all of my friends. More

Rude, rude, rude I visited Honda on Grand to shop for a used car with my husband. The first half hour we spent test driving cars with our salesman was fine. They had s I visited Honda on Grand to shop for a used car with my husband. The first half hour we spent test driving cars with our salesman was fine. They had several of the same car, similar miles, history, etc. on the lot. When we settled on one, we had some questions about the CarFax report - a discrepancy with the dates of when it was sold and when they acquired the title. The used car manager, Dan Ditusa, came over to explain, saying "the girl" quit and the other "girl" left the paperwork sit on her desk. Okay, you call your female employees girls (RED FLAG!). Our salesman came back and we began negotiating a price for the car. He immediately called his manager, Dan Ditusa, back over, who assured us that their prices were the lowest of any car dealerships in the area (not true), but came back with a lower offer anyway. We then counter-offered, and that's when things went haywire. Mr. Ditusa became very upset, accusing us of "playing games" (actually, we were hoping to buy a car that night), wasting his time (a total of 10 minutes), and "doing our research" (guilty). We kept trying to get up and leave and he just kept talking, at one point telling us he has five kids to support (irrelevant, even if it's true)! I finally stood up, handed him my card and said to call me if he changed his mind. He then THREW THE CARD BACK at me across the table. So we left. That was my first experience of buying a car without my Dad. Admittedly I'm inexperienced, so maybe I was doing it wrong, but we remained polite throughout. There is no excuse for the way Mr. Ditusa talked to us. If your prices are "no-haggle" like a Carmax situation, then be up front about that. Otherwise, don't pretend to act shocked when someone asks you for a lower price and fly off the handle. A simple "no" would have sufficed. Consequently, I went to work on Monday and discussed my experience with coworkers, three of whom had experiences that ranged from "rude and unprofessional" to downright shady. I won't recount those stories in this review because they are not mine to tell, but I would not recommend anyone do business with this dealership. Also, I'm pretty sure they sold my phone number because I have been getting non-stop robocalls about car warranties since I shared my number with them. We went to another dealership two days later where I bought the same car at a lower price, and with a much more pleasant customer service experience. How much I saved, I'll never know, because we never got to "out-the-door" pricing with Honda on Grand. However, based on everything I know now, we dodged a bullet. Don't be lured in by attractive Internet pricing. It's not worth a bad car-buying experience and potentially getting ripped off by these clowns. More